Reviews (36)
Amazing transparency, with fair pricing and an emphasis on solving the issue and not upselling. Will definitely use them again
Fantastic AC company. Very helpful knowledgeable and timely.
I reached out to this company on a Thursday night and I had a new AC installed by Tuesday. What unbelievable service they provided. I had 2 other AC companies come out and provide estimates and Cactus Mechanical blew their quotes out of the water. Do not get a new AC without reaching out to them and save yourself thousands.
Great company to work with! Honest and reliable technicians. I highly recommend!
This place goes above and beyond for service. Everything from beginning to end was well communicated and done in a professional manner. Mike Childers was the technician I had the opportunity to work with and it’s people like him that make businesses like this one successful. Thank you Mike and Cactus Mechanical!
Have a second home in Flagstaff and found ourselves in need to replace the heater and add AC to our home. I have used Cactus Mechanical in the Phoenix Area and to my surprise was willing to do our install in Flag. I can not say enough about the professionalism of this company. In todays world of supply shortages and help issues they performed stellar! They advised us on where to install the compressor for minimal visual impact as well as noise restrictions imposed by the HOA. That were here when they said they would and completed very quickly. You will not regret contacting Cactus Mechanical for your needs! Thank you Cactus Mechanical, Another job well done!
I recently shopped around for a new a/c unit before summer and went with this company. They stood out by being the most transparent, thorough, and competitively priced for the service. The install was fast, friendly and clean. The paperwork and payments were also handled in a courteous and professional manner. The installed unit is performing well.
My father in had not had AC for three days? I got involved and found this company, Lisa was so great and understanding. Now get this, two companies had been out there before, said sir you need a new AC unit. My father was baking, They sent Pete out, he fixed the problem in one hour!!! Well done, highly recommended!
Awesome overall experience. Even though I came to them with the intention of purchasing a new unit, they insisted on having one of their techs verify that there was nothing more that could be done to repair my current unit. Once that was confirmed, they used a consultative approach to selling me a new unit. Very detailed and thorough communication, and set realistic (even though not ideal due to supply/demand issues) timeline expectations. Highly recommend.
I want to compliment Cactus Mechanical, Inc. They were at my home today for about 6 hours to install a new A/C unit. I live in Peoria and the home I am leasing is about 2400 square feet and has 2 units. The original unit had to replaced. The 2nd unit is only 4 years old. The original unit was as old as the home....20 years old. The realty company who handles my lease contracts Cactus, and I am very glad for that. The appointment was for 6:30 this morning. I had a truck there about 15 minutes early. Travis runs the crew and I greeted him. Minutes later 4 or 5 more trucks arrived. The crew was professional and extremely courteous. The attention to detail was impressive. They took care of the home like their own. When leaving, there was no mess at all. All of the crew was friendly. In the future, if I purchase a home, I know the company who will handle my heating and cooling issues. I also met one of the owners. Mark was at my home with his team. I told him personally how satisfied I was with the entire installation process. A great start to my weekend!!!! Great job!!!!
Great experience. Fast service.
They always provide the best service and in a timely manner.
After years of other companies sending service technicians / salemen to do repairs or maintenance, it was refreshing to have a a technician come out and service the system. I was surprised when he was done that there was not a single item that I should consider doing. No doom and gloom, so up sell, very reasonable.
We had a great experience with this company! They arrived quicker than one could have expected with a last minute call with an AC unit that stopped working in triple digit weather. They were highly knowledgeable, professional and efficient. I would highly recommend to family and friends!
Would highly recommend!!!! honest reliable and super good people. Saved me and my family from melting! Came out right away and were super affordable.
Cactus installed my AC system and I learned after they installed it they used too small of a return. They made an extra hole in my roof and patched it with just silicone. I bought a warranty from them and was told it was manufacture and never given further information. They came out and repaired a fuse one and now are trying to find a leak in the AC. I feel like they don't do their job well or communicate well. I got a little more info on the warranty but not much. Also the man who came out today did not wear a mask and was smoking while working on my roof. He's very unprofessional. I wish I'd never used them. I'll update when the work is done but so far I'm not feeling confident.
I have been using this company for years and will not go anywhere else. 10 out of 10.
Quick response and friendly staff.
We had Mike Windle come out as a second opinion on an AC fix and he got us fixed up for a fraction of the cost we were quoted by the big guys. I can't describe how awesome he was and how appreciative we are that he was straightforward and honest with us. Hands down the best experience with HVAC that I've ever had!
Received 2 other bids for new AC/Furnace. Both companies were switching back n forth on equipment recommendations then labor costs. Lost all confidence. I used Mike from Cactus Mechanical a few years back so decided to call him. BEST move I have ever made!!! He is extremely knowledgeable & his recommendations were spot on. Very reasonably & competitively priced. The 4 man crew installed both units (2.5 & 3.5 ton) in under 8 hrs. EXTREMELY pleased with results, equipment & overall company.