Reviews (100)
I hardly ever write reviews, but the technician Jared Moore and 1st choice definitely deserve one. We were looking to get our AC unit serviced, and were able to easily schedule online. He showed up on time, and got straight to work. His inspection was clearly very thorough and he went through every bit with us. He spent at least two hours on our inspection, along with educating us on the way the units work and how much quality matters in this industry. The level of care that he put into his work made us feel very confident in choosing 1st Choice for our AC replacement.
I highly recommend 1st Choice Mechanic. They provided a quote the same day I called and started the job the next day. Incredibly affordable and knowledgeable. Very professional installers and they were able to install my entire HVAC system in less than 8 hours! I appreciated their communication as far as scheduling, time frame. They provided photos of your technician so you know who to expect. I have already recommended them to friends.
Very responsive and honest. Jake was great.
My A/C stopped working on Fourth of July. I reached out to this company because they had good reviews. They (Tim) got back to me right away even though it was a holiday. They were able to schedule a tech for the next morning! The tech (Jake) arrived on time and was friendly, courteous, knowledgeable, and made me feel comfortable. He fixed the problem pretty fast and made some recommendations since my unit is older. I'm very happy to report he did not pressure me or try to oversell me, which is very much appreciated. I would definitely recommend this company and would hire them again.
I asked 1st Choice to send a tech out to one of my rental units as the AC had stopped cooling and I wanted a second opinion/quote. A big name AC company in the valley had checked out the unit the day before and told me I needed a new compressor for $4K or brand new AC. Jared from 1st Choice checked out the unit and it turned out the unit had been overcharged with freon during a "check up" on the unit a week before. Once returned to a normal charge it was working fine. Thanks to Jared and 1st Choice for working hard to find the real problem and correct it! CB Glendale Az.
The best company I have work for in my 12 years in this industry….
Air conditioner went out today as it should in the summer…. Smh..Looked up “ac repair in phoenix” on google, called these guys, and within 2.5hrs I was greeted by, who I assume has to be their best tech, Jake. Processional, knowledgeable, listened intentionally, gave me the price immediately, never thought I was being overcharged, fixed my problem in the time he quoted me. I don’t think I’ve ever had a service tech nail their quoted time. Easily choose these guys again. This was my first experience and Jake nailed it. Saved the day. Ty! Also, thank you Tori for being pleasant to speak with and taking care of me immediately. Very refreshing to say the least.
They don't service units on 2 story roofs apparently, and their ability to diagnose duct problems is very limited. I hired this company to clean my ducts, dryer vent, and to diagnose a leak in my system. At first they forgot to clean the dryer vent and almost left. After they said that was done, I stuck my hand in the outlet and pulled out a giant clump of dryer lint. So they went back to that for 10 minutes. Then when I asked what was up with the leak they said they couldn't determine it because they didn't have attic access. My building does have a shallow attic, but the attic isn't where all of the ducts are. Even if they were able to get into my attic, they don't seem to have the tools to inspect ducts in the walls or sub floors. Finally their "Antibacterial Fogging" as it's listed on my invoice is just a spray of something into the intake of the system. It is not actually a fog that will get into every corner of the system. Basically I paid $350 for them to dust the ducts and dryer vent. If I had not been actively monitoring them they would've forgotten the dryer vent. Their fogging isn't a fog, and they don't inspect anything really. At least they showed up on time.
Two men, knowledgeable, professional, courteous, arrived, on-time, ready to fix/replace my system that day, which they accomplished. So far, all is good and cool. I am the most satisfied I have ever been with ANY service callers. Thank you!
These guys are solid, I called late in the evening. No one else was willing to come out yet the weekend guy Manny was able to come and get everything taken care of for us. We have an infant at home and needed to get cooling asap! Recommend these guys to everyone.
Very professional and experienced, they help you with options to suit your AC needs
Fast, reliable, knowledgeable, and honest. Absolutely no company I’d rather use!
Manny was fantastic. He fixed our issue quickly and serviced our A/C. Highly recommend.
Jake was impressive to say the least. He quickly went thru a series of tests demonstrating ample knowledge. I am very impressed!
Great company, great people. Professional, nice, great answering questions. Got out, did service we needed, made sure we were happy with the service provided. Will continue to recommend them. Thank you
Dependable, professional, articulate in their service and extremely knowledgeable with my HVAC system. Very patient in explaining the issues and solutions for my system. I knew mine was old, yet they worked diligently to keep it going until it just was not worth the cost to keep repairing. They were more than generous in helping to find the new unit that would fit into my budget, and even had financing options that enabled me to repay over the time frame that I needed. This is what customer service and integrity is all about, going the extra mile to deliver the best product and solution for the individual needs and budget. This is by far a 5 Star HVAC company. I highly endorse 1st Choice Mechanical AC Repair!
They always come quick, find the problem, and fix the problem that day. They are professional and timely. Always call 1st Choice Mechanical. Jared is the best!
James and his associate did a very thorough evaluation of our system and gave an extensive assessment of our on roof AC unit. With pictures and clear explanations of everything I feel very confident in future work on our older system.
Manny was super friendly. He explained things and answered questions. I will request him for future visits.
Ac tune-up. they came within the specified window of time and answered all our questions about our AC system. Recommendations were made and estimates provided with options They seemed very knowledgeable and at no time did they ever seemed anxious to move on to the next customer. They also installed a whole home Reme Halo Air Purification System which has a 7 year limited warranty. They were respectful of our home by wearing shoe covers and masking off the area below the attic access and laying tarps on the floor.