Reviews (100)
Everything was perfect and repaired in a timely manner. We're just sorry we waited so long to make the call. Will definitely use them in the future. I just wish I had the tech's name to give him a shout out.
Valley Services came to our Ahwatukee home the morning after I made the call to them. They came at the promised time , identified and fixed the problem quickly. I’m satisfied with the work that was done quickly, in about 20 minutes. I was charged an hourly flat rate that was $80 more than what the dispatcher told me . I was not aware that the service person was an independent contractor who sets their own hourly rate. My error for not asking ahead of time. So when you call them—and I do recommend them—be sure to find out what your final costs will be.
We needed to change out the gasket in our washer and they went above and beyond the fix. Quick to respond and very communicative from beginning to end.
Justin arrived on time and began work. He found the problem and located an original replacement part, installed it and had our appliance working within a couple of hours. Great job
Response was acceptable but a 3-hour window to arrive should be shorter. He as friendly and fixed our washer after the washer part came in over the weekend. Would've been more impressed had he had shop towels instead of having to ask for a towel to mop up water. Will certainly consider using Valley Services again.
Judy was prompt, courteous, and professional. She completed the difficult of replacing the condenser fan on our built-in fridge without any mess.
Jeremy was professional, knowledgeable & courteous. Explained my options & answered all my questions.
Judy was the best technician, knew right away what was wrong, took a lot of time defrosting Ice built up, and came almost immediately after I called. No extra charge for working on a Sunday and gave good tips on maintenance of our 10 year old refrigerator. Spence Appliances said it was time for a new one!? Life of appliance is about 6 years! WHAT??
Our fridge broke down during the week and they were able to come out next day! Looked at everything and gave us an estimated cost of repair, which was cheaper than others that quoted us! Ultimately we ended up deciding on getting a new fridge as we didnt really like the current one that came with the house but would call Valley Services next time we have any issue!
Our AC went down at the worst possible time. It was Sunday and we have a sick family member. Valley Services came out within an hour. Unfortunately, our system was beyond repair ( not really surprised about that, 17 years old ). We had portable unit set up right away to make sick family comfortable and new system was put in within 24 hours. Now that's service. It is not often these days that you work with a company that cares. Excellent customer service, technician was knowledgeable, friendly and caring company. We will always from now on use Valley Services for all of our needs. We highly recommended!
Came out to fix a broken door latch on my dryer and quoted me over $300. The repairer man told me the part alone cost over $250! For a door latch. Was able to find the part on Amazon for literally $20 and replace it myself. Still had to pay the fee for them to come look at it tho. Which was $100. A total scam do not use this business.
Alex was a great. But I don't appreciate being prompted for a tip on a $99 service call through your point-of-sale system.
Judy was a wonderful and knowledgeable professional. We unfortunately couldn't easily repair our dishwasher since it was an older model, but she let us know our options and even helped get dimensions of the model so we can begin our search for a replacement that'll work for us. Thank you for your help!
Judy was so knowledgeable and reliable. She returned the following day with the part needed to get our ice machine working again. Would highly recommend and plan for n using them for future repairs when needed.
Judy was great! She told me exactly what I needed for my dishwasher and would return to fix it the next day at a time that would fit my schedule.
I could not recommend Valley Services. I called to have an ice maker repaired. The tech was nice and told me I needed a specific part that wasn’t available anymore, but she would follow up with me. I found the part online and installed myself, but the problem wasn’t fixed, no ice. I reached out to the tech and she said it may take up to 48hrs for it to start working. 48hrs later, no still no ice. I reached out to the tech again she said she would need to test the part to see if it was working correctly. I said I’m open to whenever she would be available, and no answer back. The whole time I’m getting texts/emails asking me for a positive review. I followed up with ‘Curtis’ sending 3 separate emails asking what we need to do next, and no answer. On Thursday 6/1 I called Valley Services to speak with a manager/supervisor, and none were available, the person took my name and information and said someone would follow up with me. It’s now Monday 6/5 and I’ve heard from no one. Again, I could not recommend Valley Services and I’ll be calling a different company. Disappointed customer Scott Hubbard
The repairs were completed, however the repairman showed up late. Then after completing repairs he prepared the invoice which included the service fee which was supposed to be waived if the repairs were made. It was one big headache trying to get it corrected. I then paid the invoice presented by the service tech only to be invoiced a second time saying I owed $0.05 more. I continue to receive invoices for the $0.05! I doubt I will use Valley Services in the future!
We were helped by Judy. She was courteous, kind, communicative and respectful. She answered my questions, in an understandable way, she was quick yet thorough. She made sure she did her job correctly before we paid her., and e en showed me that it was fixed. 10/10 she was wonderful. Thank you so much Judy! Absolutely life saver.
I recently purchased a home in Surprise and contacted Valley Services for general maintenance. Justin was available same day and took the time to go over what maintenance I could do as well! Big plus having a yearly program maintenance and discounted services!
Been using this company for 5 years and they always honest. They also make you feel like your family. I recommend them to all my family and friends. Will be using them forever 10 out 10 service.