Reviews (66)
Professional and responsive to all my questions and concerns.
I live on the ground floor of a two story condominium complex. However, all the AC units are on the second story roof. In need of a new AC unit I called RAC for a bid. Upon arrival the tech informed me his ladder was too short. He called the company office and found out no one in the whole company had a 30’ ladder. I find this incomprehensible. There are lots of two story dwellings in the Phoenix metropolitan area. RAC did not earn my business!
Jake is the best AC / Mini split repair guy I have ever met in my 30 years living here. I own 3 rental properties and will definitely be using reliable and Jacob to maintain the AC systems on all of them along with my own home. Reliable was outstanding in every aspect of interaction. I called him on a Saturday afternoon. Jacob was at our house within an hour and had diagnosed a blown powerboard due to an electrical storm. I had another AC repair outfit come and they were unable to diagnose the issue and left because they had to get to a new install. This is a company that is locally owned, family owned and really cares about the customer. All the others I talked to just wanted to install new equipmen and couldn't be bothered with actually repairing anything. Stay away from the big AC companies who charge way more and have high turnover of techs. Jake was thorough and found the problem after checking out the boards on the outside and inside units. They then found 1 of 2 power boards in Maricopa County that were available and drove out to Buckeye to obtain one of them and get my Mini split working again. I now have 54ﾟ cold air coming out after weeks of nothing but problems with other AC repair companies. I just wish I had found Reliable and Jake sooner but now we'll use them for all of my properties. The pricing was very fair compared to all the others and they actually have a good outcome.They gave me estimates and kept to the estimates and were cheaper than all of the other AC repair companies.
AC wasn’t cooling. Jacob came out same-day and saved the day. Not only did he fix the problem but also stuck around to thoroughly check and test the whole system including cleaning the air scrubber filters. I appreciate Jacob’s thoroughness and commitment to going above and beyond to provide excellent customer service. Thanks Jacob and RAC!
As always, these guys right here are the real deal! They don’t mess around! They do amazing work and stand by their work. Jessica is so nice and pleasant! Jacob is hands down the greatest. My mom gave him goodies before he left. My mom and dad said, “they don’t make kids like Jacob anymore, that is one good kid”. Thank you Reliable, you guys are amazing!
Jacob did a great job installing our new ductless air conditioning system. His attention to detail and professionalism were commendable. I would highly recommend Jacob and Reliable Air Conditioning.
Very pleased with the service, prompt, polite, and professional. Will definitely use them in the future for all our HVAC needs. Thank you, Chad and all!
Making an appointment with this company was quick and easy. They were able to get someone to our house first thing the next morning. Our technician, Sam, called on his way and he showed up right on time. He was professional and knowledgeable. I have much respect as he worked hard up in our attic. He diagnosed the problem quick, went and picked up the necessary part, came back and installed a new fan. He got us up and running again. I am very thankful for the service we received and I definitely recommend this company. Thank you Sam!
We were afraid we would need a complete new ac unit, but our tech Adam did a great job fixing our existing unit which is 19 years old. Didn’t try to sell me on anything and was a great! Definitely calling these guys when we do need a new one. Thanks Adam!!!
Sam arrived on time, explained everything clearly, was very neat, and fixed my AC! I’m very pleased and will recommend Reliable to family and friends! Thank you!
Jacob was amazing! The best service and the best experience! He is highly recommended!
Jake was on time and very courteous. We have been faithful customers of Reliable AC for some time and would recommend them to anyone who needs service
Adam S was right on time very professional and not only explained but showed us the pictures of what the problem was. The repair was completed at what I felt was a very fair price. Very satisfied and would recommend their service to others.
Adam was respectful, on time, knowledgeable and very courteous.
Chad helped me choose a solid AC system for my home. He was knowledgeable, professional and friendly. The installers were proficient, clean, professional and again super nice. I would highly recommend Reliable Air Conditioning.
I cannot say enough good words about my experiences with Reliable. From the wonderful customer service to a great tech Kevin who did my AC maintenance. So personable, professional and knowledgeable about what he was doing. They all give me the confidence knowing my equipment and services are taken care of properly. Definitely my go to and recommended for all of my AC and heating needs. 😊
The installation experience was everything we could hope for. David and Jake were friendly, courteous, professional, neat and efficient. The process was stress free and it's clear the company has a high standard for customer service.
Reliable Air was able to schedule us quickly and worked within our availability. Adam from Reliable Air was on time, responsive to our needs, and courteous. Will be using them for all our future cooling/heating needs.
I had the good fortune to have Sam from Reliable come out and do some investigating and repair on an AC that was not functioning. Sam was both professional and personable as he corrected the problems on our AC. He was able to repair the issue and did not try to sell me on more expensive repairs or up charges. I’m a customer for life now.
So grateful to have been referred to Reliable Air Conditioning Inc. by our neighborhood social media page. Reliable Air Conditioning Inc. is a great company. Fantastic service. Professional and courteous every step of the way. All three employees I dealt with were shining examples of customer service. Could not recommend them highly enough.