Reviews (43)
As a former employee who didn’t get paid for 2 weeks of work and getting told by the owner that their not paying you should say it all. BEWARE of this company they don’t care about their employees. I wouldn’t recommend these crooks in your house.
This company has gone down hill in the past year. Not sure what’s going on but management should be aware because you just lost a customer for life and I will not be referring them out any longer. We used them when we bought our home almost 2 years ago. We called them back when we needed a new HVAC system installed. We were happy with the price and service. We went to turn out heat on 2 weeks ago and it didn’t work. Our unit is only about 4 months old, there should be no issues. We called and made an appointment, they never showed up. We reschedule and the technician came before the scheduled time so no one was home. When we had repairs on our old unit and also needed a new unit they had a tech out the next day but now that they need to warranty their work we can’t seem to get them out to help. This is the worst service I e ever had.
Cactus Valley is truly a step above the rest. From start to finish the new HVAC and duct installation was a positive experience. They were efficient, professional, and well priced for the work that was completed. Richard was very responsive and thorough. This company operates on the principles of honesty and integrity which is rare to come by. Five stars isn’t a high enough rating!
Fernando and Lou was absolutely amazing! Friendly, professional and polite. This place is my go-to if I have any issues with HVAC :)
Really appreciate Ryan, Lou and Richard for going above and beyond to take care of my AC needs. From getting on the schedule to communication from the tech to handling the bill was a smooth process. It makes it much easier to handle things from miles away! Thanks gentleman!
Guy shows up telling me I need a new system and it will run me over $11K, my home is only 7 years old. So I get a second opinion and find out it was just a fan in one of my condensor units. Don't trust them!
The AC in our office went out and he was able to get to us that day and fix the problem. Very grateful!
Joey saved me from the heat when he came to fix my A/C. He was early/on time and very professional. I will definitely be using this company again!
My ac wasn’t working gave them a call and sure enough had the tech at my door very punctually. He got to work right away he introduced himself as Joey. He was very knowledgeable and figured out and fixed the issue right away. Thank you cactus valley hvac and thank you Joey.
Joey Kelly was very professional and really knew what he was doing.
Joey and Cedric were AMAZING!! So professional and on time! Will definitely be calling them for all of my future HVAC needs! 10/10 recommend this company!
Joey came and took care of our needs quickly and was very professional.
Cactus Valley was very responsive when we called them after we determined we were having a issue with a damper in our system. The technician, Cedric, was was prompt, courteous, and very professional. He managed to identify and remedy the problem, without having to get into a costly replacement. I would definitely recommend this company and Cedric specifically for any HVAC issues you may have.
Cedrick was very professional and courteous . I appreciate that he got here on a timely manner. Thank you, Suzanne Hurt
Richard is the BOMB!! He sent me a text when he was on his way, which was in the early part of the scheduled window time. Clean, respectful and quick . It looked like he had the newest, up to date tools to evaluate the system which made me feel like the readings were accurate. I have 20 year old systems and he did not push a replacement sale. definitely recommend this company!!
John and Ben were on time, early actually, and ready to go. Very professional, friendly, and courteous of our home. Completed their inspection in a good amount of time and cleaned up after they were done. Would highly recommend to anyone.
Richard and Ben came to take a look at my unit after the Arizona summer heat left my AC unable to keep up. They were both friendly, helpful, and didn’t rush my service or pushed me into more services than necessary to get my AC blowing cold again. The office even called me to get an earlier appointment when availability opened up, that’s great service.
Our A/C went out in the middle of night. After calling multiple 24 hour AC locations, Cactus Valley was the first to respond and get a tech out to us by 9am. Upon arrival, the tech was very professional and explained to us what the issue was. We will definitely be using Cactus Valley moving forward.
Our AC unit broke in the middle of the night. I called every 24/7 AC repair place I could find, and Cactus Valley was the first to respond to me and able to come out that morning. The tech was very helpful in explaining what was going on and what needed to be done, very professional. I will be calling them for all AC needs!!
We had Cedric come for an AC service and ended up needing some parts replaced. He was very honest and thorough about the repairs needed but zero pressure about completing them same day. He was able to do the repairs same day and happy to have found a reliable AC company!