Reviews (96)
UNDISCUSSED DELAYED CHARGES BEWARE!! This company recently charged me with an invoice for a service that occurred 9 months ago. I was told at the time that the service was included in the existing service contract that I had with the company. Up until recently I had not received any notice that charges were due even thought they claim to have sent me multiple reminders- which I never received. They also never mentioned outstanding charges when I continued to use their services.. I settled up for later jobs without this charge ever even being MENTIONED. This is incredibly shady. I highly recommend to not use this company.
AJ came to fix our AC and my husband and I were both busy on the phone. AJ was very professional and respectful as he felt badly having to interrupt us while we were on the phone. AJ fixed out AC in a timely manner and walked us through our receipt to let us know what he did to fix our AC and take care of the Maintance part of both our AC. We were thankful for the text to let us know when he was coming and for communicating with us after he was done with the job. We have been using Air Water Mechanical Services for many years. We trust their technicians and when you call the offices the staff is always very friendly and professional.
Technicians were courteous and did an amazing job explaining the condition of my ducts and unit. This company installed my new Trane unit approx 10 months ago and they were amazing then also. Would highly recommend this company!
I have used this company three times for my business and have never had a bad experience. They are very honest and helpful. I like to know how to fix things myself and they have even showed me how to fix it myself when it is a basic problem. Their prices are very reasonable. I have them come out twice a year to service all my HVAC units. I would definitely recommend them if you are looking for a trustworthy HVAC company in the valley! Full Disclosure: I was offered $25 off my next service for writing a 5 star review. I would definitely rate them five stars though with or without the $25 credit.
They were fantastic!
I have two Trane AC units, and have had them both replaced by Air and Water Mechanical within the past few years and they did a great job on the install. They were well priced and both installs were flawless. I’ve also used them for annual check ups, and the few service issues I’ve had they’ve come through every time. I’ve dealt with several different service techs and they all been very good, professional and friendly. I’ve had Jake several times and he’s been outstanding. Very solid company and I definitely recommend.
These guys are fantastic!! They repaired our upstairs AC and installed a new motor for our upstairs heater. Very quick response times, they got out to us quickly and were extremely professional and polite! Would recommend 100%
Technician knowledgeable and very helpful. Definitely recommend.
Kay Kay Property Management. Jake is awesome.
Roberto and Robert where wonderful. They explained what they would be doing and why they would be doing the work to correct an Air flow problem I was having with my air and heat system. They added a n additional air return. My ceilings are vaulted and rather than cut through the ceiling to add an additional duct and have to have the ceiling repaired they added alarger ducting for the flow (my words). FOLKS THEY WERE C L EAN!!.. Covered my clothing in my closet, Vacuumed using their own vacuum. I am very pleased and highly recommend them. AIR & Water you are lucky to have these guys working for you!!!
Do not use this company. The people that work for your company are shady. They will say anything to get out of doing a job correctly. They installed my blower for my chiller and did not install return vent duct work the blower is blowing nasty stale air from the crawl space/attic. Also in this space between the walls you were supposed to fix a broken sewer vent pipe. Which you failed at. It is still cracked and still stinking up my apt. I have over 20 years of maintenance/construction experience and have never seen the level of incompetence your company has displayed, 2 jobs back to back incomplete. To everyone reading this stay away from this company, unfortunately my apartment uses them.(the venue on camelback) And I am stuck with them. Which is terrible.
We have used Air & Water Mechanical for years utilizing their services ranging from AC Maintenance, Reverse Osmosis Maintenance, Hot Water Heater Maintenance and smaller plumbing services. Just had Mario Casias out to look into a leaky toilet and he was on time, professional, explained everything extremely well and very courteous. A prime example of why we will continue to use this company in the future.
Very satisfied with Mario Casias .
Great service! Roberto was great to work with. He was very professional and knowledgeable. He even called ahead to let me know he was running early. Would definitely use them again!
Always get honest and friendly service with these folks. Can't say enough good things about them
Mario came out to help fix my sinks at our business and was great. Super helpful, clean and friendly. The sinks are in a cramped service area and he even made sure not to get in any ones way during our lunch rush. Thank you Mario.
I had a leak in my toilet tank and Mario C came out to fix it. Service was excellent and professional.
poor administrative service
The whole experience working with this company was outstanding. My friends recommended them and it is no wonder why they did. From initially calling to ask about service, there customer service personnel were friendly, helpful and accommodating to working with me on scheduling service. The serviceman who came arrived on time, was professional and went above and beyond to explain how the system worked, what was going on with the unit. This company and service have earn a guaranteed repeat customer in the future!
Chris was very friendly and professional. He gave details as to what what going on with my system in a way a lay person could understand. He didn’t speak down or insinuate he knew better, just more. Three cheers for these folks.