Reviews (3)
I wanted to do an update on our experience with Norwood. As stated in my husband's review, Mr. Norwood spent 6 hours in our home, charged us $600 (we only paid $400 because at hour 4 I told my husband I wanted him out of my house), and still left us with no working furnace. I contacted a different company. The owner came and diagnosed the problem in 30 MINUTES (it was the gas valve!!!)!!!! He had it fixed in 15 minutes once he got the part. We are so disgusted that we are now out of $900 and a week with no heat because we trusted our service to Norwood Air Conditioning!
We are LIVID!!! This unit was installed by Norwood HIMSELF when we purchased this home only 6 years ago. He told us it would be $90 for the service call, with NO MENTION of an hourly labor charge to diagnose the problem. 6 hours and $600 later...OUR FURNACE IS STILL NOT WORKING!!! We only paid $400 because we told him we refuse to pay a dime over that with him having NO CLUE what is wrong. ANY DECENT CONTRACTOR NOT TRYING TO RUN UP A BILL would have reached out for help after the first hour. No, he waits until hour 5 (expecting to be paid for all this wasted time) to FINALLY reach out to his so called "super-tech" who did no more than Norwood! So now we not only paid him $400 to NOT fix our furnance, but we had to purchase a heater for another $140 because we have NO HEAT AND IT IS BELOW 40 DEGREES OUTSIDE!!!
Does great work!! Highly recommend to anyone