Reviews (75)
I have been using Douglas Cooling & Heating (KS Services) for about 7 years. They are the only people I call for my service needs. They have worked on my AC and Generator and have never disappointed me. Technicians always explain the problem and they are always on time. Never have had a problem with anyone working there. In the future, I will need a new AC/Heat unit and they will be the company I call.
Very prompt, knowledgeable and professional
The technician was very helpful. He came out to take a look at a noise that my system was making just prior to the major cold storm that hit the nation. He could’ve taken me for so much of my money. But he was honest and forthright. He reconfigure my system to work properly and that stop the noise it was making and saved untold amounts of damage that could’ve been done.
Great service.
I have been using Douglas Cooling and heating for my heating and cooling needs for over ten years. they performed the initial install of my system and and have been very prompt and professional on all of my service requirements. I believe they offer good value for their services Nd I plan to continue to give them my business. Finally the customer service staff are easy to work with and are always courteous .
Charles came out and helped with my outdoor gas fireplace. Very professional, helpful, and on time. I will use them again.
Replaced air conditioning and heating units upstairs and downstairs.
GREAT PEOPLE GREAT SERVICE
Shared from Lois Taylor-Terry, Thank you for always being so helpful to me. Your serviceman, John, did a great job. I appreciate all that Douglas Company has done for me through the years. I am not on Facebook etc. Thank you again Terry, will miss you, keep in touch. Lois Taylor
The service was done in a timely manner and done efficiently. Our service provider was a gentleman who was courteous and helpful. He explained areas we needed information and was professional. Nice experience.
I've trusted these folks for two years, during a giant renovation of my home. We did two different AC units + a dehumidifier over the course of the project and their pricing has always been competitive, their techs are friendly and skilled, when there's a mistake they fix it, and their yearly maintenance and service checkups are really convenient.
Douglas is a very good company. I have used them for 34 years -- since they installed the original system when my house was built. Charles was my tech and did a great job! I would highly recommend them for your HVAC needs
Huge thanks to Charles. Appointment was scheduled from 8am to 12pm. Charles arrived at 8 sharp and quickly diagnosed and repaired my Gas Fireplace. If and when problems arise again, I will not hesitate. Thanks.
Douglas installed a new Bryant heating and air system for us this week. After getting estimates from three companies, we chose Douglas. They are an excellent company. Jamie and Terry installed the system and were awesome. They were on time, knowledgeable, worked non-stop, neat, considerate and NICE. Their love of their jobs was obvious.They were very thorough and double-checked everything related to the new system before they left. They even did some extra things at no charge. Having been homeowners for 41 years we appreciate courteous, professional, friendly, and especially fair service from a company. Douglas is all this and more.
Great company. They are professional and knowledgeable and would use them again
We've used Douglas since moving to Birmingham and each time they come out I am impressed with the technicians and their service. Jonathan Sales, the technician that visited our home today, was no exception. He was on time, personable, professional, communicative, took the time to explain everything so I felt confident and knowledgable, and he was extremely kind and considerate. Jonathan was great to work with. Consistently awesome service, and awesome techs. Jonathan went above and beyond. I couldn't ask for anything more. Thanks Douglas and Jonathan for taking such great care of our home and us.
Jonathan was professional and polite
Our AC died overnight Thursday. Caleb came out Friday, and sure enough it was time to replace the entire system. Two teams came back Monday with a new unit at noon and were gone by 6PM!! Very clean and professional! No mess! Absolutely the best HVAC experience we have had.
Jonathan Sales, the technician that visited our home, was amazing and over the top kind, considerate, knowledgeable and professional. We will never even think about using another business from now on. The first place I called didn’t even answer, and I’m so happy they didn’t. I feel comfortable knowing that Douglas C & H is so close to our new home. 10/10!!!!!
Jonathan was very courteous, knowledgeable and professional. Highly recommend him. He is the only one I’ve ever worked with at the company. I would call Douglas Heating and Cooling again for repairs.