Reviews (34)
I am so thankful that I called Rise. The owner called me back shortly after I left a message. He listened to my issue and told me that he wold have his son come out to check my system out since he was the Nest thermostat expert on their team. The next day, Leland came out and knew exactly what our problem was as soon as he came in. He spent a little time in our attic and some time outside, but had us up and running again super quickly, thank goodness. I will not hesitate to use this company again. They seem like a really good, honest company and I will recommend them to anyone.
Over the past year, we’ve had our AC stop working three times. The past two times, it was repaired by a different AC repairman, but it seems as though that fix was just a bandaid, since the same issue happened again for the third time. Rise Heating and Air came the morning after I called, diagnosed the problem very quickly and came and fixed it the next day. The people I talked with were very nice, including the owner Ben. While a AC repair bill is never a fun thing to have, I was happy to be supporting a local business that does their job well!
Great service and they are always on time. I have used them on my personal home and my business.
On three different occasions I have called upon RISE HVAC for immediate assistance of HVAC issues. Ben and his Team has provide incredible Service. Every. Single. Time. Please stop scrolling now and just call RISE.
Excellent repair work at a fair price.
I called the owner that morning ...he said it would be the next day before he could get out of there possibly the next day and then he called me a couple hours later and said he had somebody on his way for me.. that's customer service and that's why he got five stars..
Great communication and value
They are my best AC company I have so far. They even answer my text at night and weekend. Their prices are reasonable.
Rise was recommended to me, and they lived up to the reputation I was told. Eventhough I decided to finish the repair myself this time, rest assured the prices are fair for unit repair in spite of the inflation we are experiencing. I appreciated Leeland's expertise and will be greatly considering them all when I do a unit replacement. Rise is a great and honest company to work with!
This company installed a new unit for me 2 years ago. Been working great but I was experiencing an issue with my thermostat panel. Luke called me and walked me through the prompts step by step and had my unit running in no time. He was friendly, professional, and helped me in a timely manner. We’ve always had a great experience with this company!
Our downstairs unit quit putting any out warm air last night. Called Rise this morning and they were out within an hour. Very honest with good customer service. Our unit is an older unit, which some companies may have told us we needed a new unit. The technician informed us of the issue and took care of it. Highly recommended!
They kept their time commitment. Very professional and clear on their findings. Came back and installed both of our units in a timely manner and also cleaned up after themselves. He took his time explaining the new thermostats. Very serious and professional. I felt they weren’t in any hurry to get to their next appt. Kind and respectful young men! I have referred them to others. Loved that they are a family owned business and live in Madison.
My roommate and I were in desperate need to have our heat fixed before all this cold weather came in but we also had no idea who to call or what we could afford. A friend referred us to Rise Heat and Air, and I gave them a call. The owner, Ben Rise, came out almost immediately. Him and his entire crew his were extremely kind, and professional. They got everything fixed up for us and ready to go! Also affordable, I would highly recommend. I also love that this business is family owned!!
They gave me the most affordable quote out of the other 3 places I called, for the repairs I needed on my home. They answered all the questions I had, and were so professional and nice. I will definitely be using them from here on out! Not to mention they are a family owned business! I will recommend them to anyone and everyone!
My name is Dina Lerhman. Last year was the first time I called this company. It was on a rainy Sunday night and I had no AC. I was hysterical after having a heart attack. The owner Ben Rise, came very late, in the rain, reassured me he would be there the next day so i wouldn't have to suffer. On top of this. He charged me $600 less than the bigger companies. I will never forget him going so out of his way to help me, on a stormy rainy night. I haven't' had a problem since. Then my air stopped working last week. Ironically I suffered another heart attack. This time his son came. The piece I needed was ordered and he came back 1st thing the next day to install it. Unfortunately he couldn't, lightning struck the unit and I needed a whole new one. I didn't know what to do, and the son calmly reassured me that his dad would handle it. The owner/dad told me to call my house insurance and promptly installed the AC with all three of his sons. He always answered the phone when I called him. He made me feel I was more important than the money. He was prompt, professional and caring. I'll recommend him anytime.
My heart sunk when we got home late Friday night to discover our air conditioner wasn’t working. We were keeping our 6 month old granddaughter the next day and on top of that it was the 4th of July. Rise Heat and Air came out immediately on Saturday morning even though it was a holiday and had our air conditioner up and running in about 20 minutes. Ben went above and beyond to take care of us and didn’t leave until he was sure our unit was running properly. I would highly recommend their services to anyone and we will absolutely use them again in the future!
Absolutely the best! Veteran owned, staffed by knowledgeable family members, a father and sons business at its finest! I have had Ben replace two HVAC units at two different homes and perform service calls on older units. These guys show up on time, work hard, charge a fair price, haul off their trash and always return calls without fail. You can pay more but you cannot do better than calling Rise.
These folks were phenomenal, our AC had been making vibration sounds and they came out pretty fast. They walked us through the whole process that it was an older condenser that just needed a quick insulation wrap and not a replacement. They verified that it didn't need replacement and saved us a ton in the long run. Ben was our tech and was very professional and courteous. We will definitely be calling these folks for all of our heating and cooling needs.
Company came out multiple times for the same issue and within 60 days having the same problem.
Rise suggested us to change our entire unit so we decided to acquire a second opinion from another company who only charged us $50 to troubleshoot and replace a part. And it’s been running good for months!! Saved us thousands of $$$ not using Rise!!!