Reviews (48)
They were extremely professional, prompt, and did great work. They did what they said they’d do, were reliable, and went above and beyond. It was a great experience!
Fast and pretty reasonable
Fantastic service from the first phone call to the technician hitting send on the receipt email!
Received several estimates and by far best price and excellent service
Mainline installed our hvac system over 10 years ago. They have been the most professional, competent, reliable business we have ever worked with. Add to that great communication, timely response, and caring service and you have a premium, world class business. Their mamas should be proud! 😉
Darrell is one of the managers. When we had a problem he personally took charge and came out. He made sure everything was right and saved us from going through another steamy night without air conditioning. Thank you Darrell! And our 17 year old dog thanks you.
Best I've found. Reliable, professional and reasonable rates!
I have the membership that advertises 24/7 service calls. What I found out is that means an answering service will answer 24/7, but technicians are not required to answer the service call. The answering service pushes a button to them and has no more contact. So much for my membership. I have been dissatisfied with my system and the carrier thermostat since day 1.
During the install, I had problems getting them to do what they said they would do. After installation of duct system, I discovered poor quality installation and had to demand they come back and fix the problem. In an effort to appease me for the problems, they offered three free years of preventative check ups. To date, it's been two and a half years and there have been 2 out of five checkups done. They will not answer my email and when I last called they said they would schedule a visit but never came. Now, as I said, 2-1/2 years later when it's averaging 98-100° my air has went out, probably due to coil being dirty since they haven't done what they promised. I would not recommend this company to anyone for anything, more than plugging a fan into an outlet.
Excellent service
Great Company!!
Didn't like it
Your people do great work--have never had any problems
We built a new home during the pandemic and Mainline did the install of all duct, vents, and HVAC units. This was the best of all the sub's we used during the construction process. They showed up when they said they would, completed the job when they said they would and were very professional. Matthew made sure we knew what was happening and always checked in to make sure work was getting done to our satisfaction. I would use them again in a heart beat!
Johnny on the spot! I called and within a hour they were here and had my heat up and running.
We have been a very satisfied customer of Mainline for over 20 years. They always provide us competent and timely service with a professional and friendly attitude. The Technicians go out of their way to be helpful and informative. We are pleased to recommend Mainline Heating & Air Conditioning to everyone requiring HVAC installation and service. Most recently, on October 4, 2021, Mainline Technician, Rhett Smith, went above and beyond to attend to every detail to keep our systems in peak working order. Rhett is very efficient and clearly cares about the quality of his work as well as complete customer satisfaction. He is one of many first rate Mainline technicians who have visited us twice annually for many years. We are very pleased with this long-term relationship.
Kevin Nichols is best, he is very professional, honest and works with best work ethic. Prompt in his service and gets things done and takes care of his customer. If I could give him 10 star I would. He is the best, great price on HVAC stands by their product and warranty and great reasonable price. I would recommend them to anyone.
Replaced a failing system quickly and with great service. They were a pleasure to deal with.
Nick was very knowledgeable and kind
This business is owned by a very loving family. They always want to help others as much as possible. They have good prices and quick to respond. Dena and Jason helped me and they are so professional and good at their job.