Grainger Industrial Supply

I would like to thank one of the staff her name is (Rachel). she was very helpful to find water compressor adapter, it was hard to find, and she did a good job!

Great service. Had the part for my 28 year old Ruud ready at 7:30am when the order was placed just a day before New Year's weekend. Thank you!

In need of a bolt that they didn't have at the hardware store and didn't want to pay the price to get it at the dealership- store was closing but called the main store and they messaged the local store that I was 5 to 10 minutes out and they stayed open for me to get what I needed. It was very much appreciated. Thank you for staying late and being helpful! Grainger 3150 Liberty Avenue, Pgh, PA

Needed an order ASAP, was told it would be available Thursday after 2:00. Went there on Thursday - BECAUSE YOU CAN'T ACTUALLY CALL THE BRANCH AND ASK ABOUT STATUS - and was told that it would be a day late and blamed FedEx for never delivering on time. Friday, I am leaving town, but willing to leave late if I could pick up this order, however - YOU CAN'T CALL THE Fing BRANCH TO ASK ABOUT IT.

1-800 number is completely useless. 1-Star because you can't call the branch. You know, you don't buy from Grainger because they have great prices - they don't. You buy as a last resort because you need something NOW and nobody else has it.

VERY friendly and helpful staff. Had most of what I needed. The only part they didn't have was extremely rare (something I didn't even know the name of). They were able to identify the part, so at least now I know how to search for it.

They always are able to get me what I need quickly. The staff at the location that I deal with are great.

In general I think Grainger products are overpriced but they do have a large inventory of hard-to-find items. Customer service does have some room for improvement but often times customers need assistance researching what it is they need. This can be time intensive for in-store customer service. I would highly recommend calling the customer service line since it would probably be quicker for researching parts.

Very helpful. I dont know the name of the gentleman that helped me but he took his time and got me all the info I was looking for. Even printed out a booklet for the machine I was trying to fix. Great customer service!!!

I placed an order on Tuesday and they said that it would be ready by 11:00 on Wednesday.
It's now 2:46 on Wednesday and and my order still isn't ready.
We'll see how tomorrow goes.

Great customer Service! The guys were polite and even stayed open so I could get my part. Thank you