Global Services

I called this company multiple times and they came out to examine my air unit located in one of my store locations, one gentleman by the name of frank inspected the unit and He couldn't fix it. However, he suggested that I get a new one which is fine since this unit was an older unit. Frank then continued to brag on about how he wouldn't even service such a unit as mine since it wasn't a unit that he prefer, which in return was very unprofessional. I then sought out help from another company and they said that the unit wasn't broke and they fixed it! In addition, He (frank) then advised me to never call the company that he worked for again because they were overpriced for simple work. He advised a customer to not call a company that he worked for? This was so strange and unprofessional. Why do they have a man work for their Company that advises customers to never use their services again? Nevertheless, I had an additional issue with the unit and they came out again and had very little knowledge about what was the problem. They then called frank who was their head technician, (who advised me not to call their company since they were over priced), and he came out and tried to fix the unit again. When I called for their service a third time, I had remodeled and pulled a wire from the air unit in the celling, replacing some celling tiles and thought that I had disconnected power from the unit. When I called them back again ( mind you this is the forth time I had them service my unit and paid them over $1,000 and they never fixed anything, these people are professional crooks) one technician called me back and said frank their head technician advised not to come out to look at your unit since u have a wire problem and that I should call an electrician. I then explained that I wasn't absolutely sure that it was a wire problem it was just my guess. Meanwhile, it was the bitter winter and we had no heat! I pleaded with them to come and at least check and they arrogantly refused stating that "frank" said I should call an electrician and they are not coming out to diagnose the problem. I couldn't believe I paid these people all that money and they acted as if they didn't even know me! And they believed in their arrogant technician who actually advises customers to never call their company because their over priced! Way to go!! I advise anyone who needs service for their commercial hvac unit, to never use this company, they are not equipped to handle serious work and they are really amatures at the business. I then called a "handy-man" who does private business and he found the problem immediately! It wasn't a wire problem, it was the units transformer which can go bad from time to time. It actually happened to two of my other stores as well. The gentleman fixed the problem in 30 min! And only charged me $100 !
These people diagnosed my system over a phone rather than just comin in to see the real problem! A so called reliable company abandoned a professional business at its most crucial time ( winter)! There are a lot of great hvac companies out their, please don't use this one! These people been in business for years and got by only by completing luck jobs their familiar with! A true hvac technician is well grounded about hvac units in its totality! They are very emotional people as well and use very harsh language when they address their customers! They are not welcoming! It's as if they don't want to even talk to you in the first place and your paying them your hard earned money! These people suck! And they need to get rid of the frank guy since he advises customers to not even use their service in the first place! Imagine one of my employees telling one of my customers to never buy from my business but yet I pay him his check to practice hypocrisy? Sick! I couldn't even be hypocritical with the guy frank cause I wouldn't want that type of treachery to happen to me in one of my businesses by my employee! Thumbs all the way down for this company! I will advise every commercial business I know to never use this company!!!!

I called in the morning and within a couple of hours my system was fixed and they charged me fairly. The only reason I,m writing this review is because the people who came to my house were so professional and respectful of my time and my home. I would use them again and refer them to anyone who needs them.

Global Services is always my go to company for heating and air conditioning. They know their job and they are great at explaining the problem. They are prompt and professional. They are simply the best!

Had a repairman come out Saturday and told me I needed a part they did not have and had to wait til Monday but told me the part I needed. While I waited for them to call me Monday I checked for the part price to get an idea of cost and they quoted more than triple price for what I could get the part for as well as not giving me credit for the Service Charge fee from Sat. This company is a BIG RIP OFF and found out I didn't even need that part from a REPUTABLE Company-it was a good thing I did my research--I really hate to think about the people they have taken advantage of-they also go by the name of Eastern Services so BEWARE...DO NOT CALL THEM..

Service was excellent! Upon calling, the company was out to our home within a few hours. Mike was very thorough and explained everything to us step by step. Thank you for helping us and treating our home like your own!

Global Services did a great job installing a new HVAC system, with terrific customer service. Thank you to the team.

This is one of the worst companies I've EVER done business with. I found them online and attempt to have them service my building because the heating system had went out. I called and set a appointment. They came out right away on Monday and reviewed my HVAC system. The technican that came stated he need another guy from his company to come assist him with the job (eventhough I had a guy on site that could assist him with he needed!). I was told they would be back on Wednesday between 1pm - 3pm. I had someone waiting in my building and no one ever showed. I called the dispatcher and was told they were running behind schedule but would be there. I never received a call at ALL that afternoon from them to say ETA or if they needed to reschedule. I called them again early Thursday morning and the dispatcher apologized and stated they were very busy that day. She assured me someone would be out on Friday between 10am - 12pm. I said ok. I called on Friday morning to ASSURE someone would be there amd it was confirmed they would. Friday came, NO ONE SHOWED AGAIN!!! I called around 12pm and was told the guy was 20 minutes away. I had someone wait another HOUR there. No one showed up. I called for the THIRD time that day and was told the guy was running late again but would be there in 15 mins. I finally told the lady to cancel my order request. I wouldn't even rate the Ser vice 1 star. I'd rate it less. If you want someone reliable and that will stick to their word, DON'T CHOSE THIS COMPANY!

So i got a call this morning and it was Mike. Mike apologized for his lack of urgency to my distress call. We had a lengthy conversation that was highly product. Its take a strong man to admit his mistakes. In theses days and age that quality is rear. I appreciate his sincere apology and i accepted his apology. Thanks Mike

Tech came out said I needed a whole new compressor that it cost 3800 hundred he lied said the compressor was dead that it was useless. So I called another guy who was recommended by a friend who fix it for 100 dollars in less than 30 min don't use these crooks

Terrible service. Called for an emergency air conditioner repair, was told they will give me a call back with a time frame. They did not call, when I called again, they gave me a time for a technician to come over from 2pm to 4pm. No one showed up.no one called. When I called them after 4pm, the receptionist was not able to tell me where the technician was and when they will come over. I spent the whole day waiting for nothing. Stay away from this company. Everything they advertise on their website is a scam.