Mervin Zimmerman Inc.

They always do a good job and they don’t try to take advantage saying things are wrong that aren’t.

Service tech was timely, polite, clean, and completed the job properly.

The serviceman was efficient, kind, respectful, prompt and skilled!

Did a great job on our bathroom remodel.

Poor workmanship on our water softener by one of their technicians caused a leak that flooded our basement. The owner of the company was not willing to take full responsibility for the technician's mistake. He treated my wife and me rudely when we asked him to remedy the situation. Only after a lengthy conversation was he begrudgingly willing to pay for the damages. We canceled the remaining scheduled work with Zimmerman and will never call them for service again.

To update my post, the owner was apologetic with us concerning his handling of the situation the next day but only after reading my negative online review.

We had a new bathroom vanity top and faucets installed. Zimmermans did the faucet installation. Tom McCoy was the tech and he did an outstanding job. Additionally he was personable and professional. He left the work space clean and organized. Great experience.

Needed a well pump replacement. They went above and beyond to make I had running water. Reasonable and professional 👌

Absolutely disappointed in the service of this company. We needed them to come out and fix our oil heat. They never gave a price upfront but when they came out all they did was bleed the baseboards a little, saying I hadn't bled them enough. I did ask the serviceman what the cost would be and he said they would just send me an invoice. We assumed the bill would not be too outrageous since this was such a easy fix.

Well, the bill turned out to be $240! When I called and asked why I wasn't told the price upfront, since I never would have allowed the work to be done had I known what they charge the owner told me they don't tell prices upfront unless you specifically ask because "many people tell him they don't care about price" and he did not believe omitting this information was dishonest.

All I can say is that they definitely lost a customer and I'm sorry that others will suffer the same from them.

We want to thank you for being so prompt in fixing the gas control valve on our furnace that went out over the week-end. Not only did you have someone come out Saturday, you responded as soon as the part came in which had to be ordered. So grateful to have "hot" water again. Also appreciated the knowledge your technician had in replacing the valve.

All personnel have been prompt, courteous, and professional.