Baker Sales & Service

*How I wish I had read so many other reviews here that say the same thing. They are dishonest. Ironic, the guy who complains about a $50 fee for a "look" --- they charged me $150 for a "look". Shame on you Baker Service*

7/1/2020
Not a good first time experience... "The Family You Can Count On" ?
Not very much. "family" that breaks the basic tenets of doing good business. Questionable ethics. Charged $150 for a "looksee"?! of a nonworking treadmill without crediting any portion thereof to a repair. That's steep and not standard for any company operating with integrity.

Double charging then to come out again for a fix. Matt does not follow up as promised. No callback, no comeback, though he promised to do both. Scott was rude and condescending, repeating himself on the phone. Those are Baker boys not caring for customers.

Instead of bragging about sports teams they service, perhaps offering good service to new residential customers would be more impressive and ensure referrals.

They will tell you anything - it might not be true. Like the final agreed upon price, which I had to pay a hefty deposit for (because they don't trust a customer?).... then after Kevin finally came and fixed the treadmill, the price had suddenly changed. UNACCEPTABLE!

I called right away to complain. Heather said she'd made a mistake.
Meaning that Baker Sales and Service, "the family you can count on", hoped I wouldn't notice the "mistake", or remember the agreed upon price, and just pay extra. A lot extra. Sorry. No. That's not being honest.
Nor was it honest to tell me that Matt is the "only one who services pools" and that's why he didn't return to do what he said he would do.

Everyone I talked to just made things (and prices) up as they went along. It cost me nearly as much to fix the treadmill as to buy it new, over $450 for the fix.

Oh and one more big lie --- after the "looksee" and that high cost for virtually nothing , I called the treadmill company (Johnson Fitness) regarding warranty coverage and parts needed. I spoke to Taylor on May 21, 2020.
The next day, Baker told me they could not reach the company yet because Johnson was closed due to the pandemic. I chose not to mention that I had already called and spoken to them the day before, in order to avoid confrontation.

The pandemic did stall the fix for a long while and I do not fault Baker for that delay, only for misrepresenting most everything they said to me.

Maybe they misrepresent and overcharge sports teams too. Leagues have loads of money and bragging about servicing them is meaningless if a company doesn't do what they say they are going to do for the price they promise. I had to pay extra in the end.

Look elsewhere if you want an integrity based company who won't lie to you and won't try to sneak in higher charges at the end, and who won't charge ridiculous double fees for light travel.

Shame on you Baker.

I've had Baker come out to my home about 4 times now. 3 of the times was do to my own negligence of my hot tub. Every time, they have showed up when stated. They gave me an idea of how much the repair would be upfront and were never far off when the work was completed. I wasn't here three of the times, but the tech called me on his way over and when he was finished. He fully explained what the problem was, what the fix was and what the cost was. I now will also use them for any of my household needs that they cover.

Called about a leaking pool heater. The company promptly sent someone out who diagnosed the problem and advised on a proper fix. Paid for the diagnostic visit and they told me they'd be in touch with an estimate to fix the problem. Now four weeks later, they don't respond to my calls or emails. The woman who answers they phone just tells me they're working on estimates and you should get it soon. Don't mind if things take a while, but that they can't even return a call or email to explain or provide some estimated timing for at least a cost estimate is pretty bad service. Won't use this company unless absolutely necessary.

Update: Exactly four weeks after diagnosing the problem, and 2 days after posting my initial review, I finally received a response and a quote to fix my issue. So at least they responded. I'll update again if I choose to work with them.

If there's one thing that I know, family owned companies thrive on word of mouth and reviews such as the ones posted here. This company is most unprofessional establishment you will face. The epitome of people you do not want to touch your home. Do NOT use them for anything A/C or furnace related. Baker left our A/C unit in shambles, our furnace was ruined by them and the thermostat (which they ripped out) that was working, now no longer lights up or receives signal.They refuse to release information about the work they did on our home. They've hung up on us at least 5 times and then won't answer or return our calls - because we were asking too many questions. We've emailed, with no reply back. Be careful with this company. They fabricate information, do not take ownership of what's been done to your home and will leave it in worse condition than it was before. As you can see with the rest of the reviews here, the responses made by Baker to upset customers is of defensive nature and irresponsibility. Be careful. Heed this warning and others on here. We went through home warranty, thus we couldn't pick our own contractor. We now have an A/C unit that is in worse condition, a thermostat that's been ripped out and not replaced by their technician and a furnace that WAS working prior to them touching it, now inoperable.

I had Baker's come out and work on a the A/C at a relative's house. Everything went smooth as silk from talking with the office people to dealing with the knowledgeable technician they sent out. No surprises, and they actually showed up a little sooner after a courtesy call to let us know that they were on their way. The tech had me up and running in short order and my bill was more than reasonable. I'd give them 6 stars if I could. The weather was extremely hot and my family member is up there in age, and when I told the folks at the office, they bent over backwards to accommodate us. They actually had a cancellation and called us to move up our appointment like they said they would. I will use nobody but Baker's for all my A/C issues!!

Baker was able to come and fix my boiler (and restore my heat) with very short notice on one of the coldest days of the year. To put it into perspective, the first place I called said they wouldn't be able to come for 5 days. Justin was friendly and professional, and fixed the problem very quickly. I would definitely recommend Baker and will call them again in the future.

Excellent and timely service. My home warranty contacted them because I was left with no heating on a day with a 8 F temperature. Once they were at the house, it took less than 30 minutes to fix. I highly recommend them!

A ‘rant’ (Owner of) Baker Sales & Service?

Instead of being a responsible business owner and returning our call you post that our experience was a rant.
We had to call in a qualified HVAC contractor to fix what your company could not repair.
Not a ‘rant’ Mr Owner; truthful experience.

If there is more to the story; please share. We have copies of the service tickets, happy to post, from your company as well as the company that actually fixed our issue.

HVAC Technician Kevin arrived on time, following his pre-call, and proceeded to service our HVAC System in the most professional manner! We were completely satisfied with his approach and overall effort. In addition, Martha who scheduled the appointment, called 15 minutes prior to 8am opening time and was able to schedule for same day. Great job by all...recommended highly!

EXTREMELY SATISFIED with technician who came to service my A/C. Made a precall, came earlier than originally expected, very professional, efficient and knowledgeable., had the part that was bad on his truck, replaced the bad part, checked out the other components, gave me tips on how to keep it maintained and in working order. Hats off to Steven! He is a fabulously skilled worker.