Baker Sales & Service

The tech, Steven, was fantastic. Did a thorough job of cleaning out the furnace and took time to explain everything he did.

I used to work in retail so am am pretty critical when it comes to customer service. I give Steven 100%+ score in everything he did and his interaction with us. He's an excellent representative of Baker Sales & Service.

Was referred to this company through a home warranty for a broken central A/C. They were the third company we were referred to, and scheduled for one week out - the soonest appointment we could get. I explained to them my wife was 7 months pregnant (true story), and any sooner appointment would be appreciated. I was called 2 hours later, told they had a tech finished early, and they could fit me in today!! The tech, Kevin, was friendly and very professional. I would definitely use this company again.

I've been using the same Hot Tub Service repair company for the last 15 years and all I can say now is why in the world did I not call Baker. Matt stopped by today to diagnose my problem and was so nice, professional and efficient. The parts will be ordered and repairs made, but I already trust these guys more than my previous hot tub repair service provider. The price seems fair and that is extremely important to me.

I had my furnace tune-up last week and the service was wonderful. After everything was completed, the technician explained everything that he did as well as gave me a few handy tips. For example, he explained how the various vents in my house work and how to maximize heating in my house.

I called today after being recommended by a hot tub store. I explained my situation, and the person on the phone was INCREDIBLY unfriendly, unhelpful, and rude. I understand charging a large service fee ($167 for 30 minutes) for the first visit, but if you don’t have the pieces on the truck, I have NEVER had someone charge me the same large service fee for a return visit to install a part. That is unheard of. When I expressed my dismay at the second fee, I was told, basically, deal with it. And other rude things. I said I would call someone else because I felt they were rude and incredibly... couldn’t even get it out because they hung up on me. I was nothing but polite until the very end when I expressed dismay at what I thought was rude behavior (and even then I didn’t yell or swear or anything truly untowards). I find it hard to believe people can run a company while behaving like that. You can change whatever fees you want, but you need to treat customers with respect, even if they respectfully disagree with you. And judging from the other reviews here, I’m not the only one who had a bad taste in their mouth after dealing with Baker.

This company doesn’t even deserve a star. Worst customer service ever!! Had to use this company through my home warranty for my hot tub. It took the company three months to find the part that needed replaced. They came to replace it and the hot tub is still not working. My husband called and spoke with the company and they were all nothing but rude and said they wouldn’t be able to come back out for another three weeks and that we had to call the home warranty for them to come back out. Tried to explain that the hot tub still isn’t working due from the lack of them fixing it and received nothing but attitude.
DO NOT USE THIS COMPANY!! Save yourself the trouble. We are paying for someone else to come out and fix the hot tub just so we do not have to deal with this company again.

Steven was the contractor that came to my house to fix my AC. He was awesome! Answered all of my questions and gave me great pointers on how to care for my AC and furnace. Got my cold air running quickly! Great service from him.

Very responsive, they even called to see if they could come a few days earlier than scheduled to clean my furnace and AC since they had an opening. Kevin was very friendly and helpful, walked me through things to look for to ensure proper maintenance. Have used them a few times now and will call again if the need arises.

** DO NOT RECOMMEND FOR POOL OPENING/CLOSING SERVICES **
I would like to start by explaining my strong recommendation against using Baker Sales and Services is not because of the original issues I was dissatisfied with during our pool opening but their response to my complaint when contacted. Previous to contacting Baker Sales and Services we had used Alpine Pools for several openings so we were used to a certain level of service. There were a few items that may have been nit picky like my husband was upset they appeared to just shove the safety cover in the bag vs. Alpine Pools rolling it up neatly and tightly giving it a smaller imprint in our shed. We were also used to Alpine Pools starting the process of balancing the pool by putting in the shock type chemicals as part of the opening. At the time of the opening I asked Baker Sales and Services if they put any chemicals in and they told me it was my responsibility because the process should be spread out over like three days. So, I went to the pool store and dealt with the balancing of the chemicals. They did hook our equipment back up and turn it on. There were two o-ring type items that were leaky that needed to be replaced. In the past that had been done the same day but they told me they would call me back with a quote for the parts I needed. When I went up to the pool to check things out I thought I smelled gas. My husband also noticed that two plastic pieces that label the drain pipes were broken off and just left on the ground next to the equipment. My husband urged me to call them up and let them know about the items he wasn’t satisfied about because of course they can’t fix something or do better next time if they aren’t aware. The “service manager” I spoke with was very unprofessional. As I was listing off my items he was barely listening telling me there is no way his guy would have broke those things off…. He’s surprised they told me they don’t put any chemicals in…. Then, he stopped me and basically yelled at me because “all I was doing was being negative about his company. He was a single father… what did I want him to do stay up until 4am after he puts his little kid to bed to worry about my call and see what parts I needed ordered??” I calmly told him I was sorry he felt that was but it was the point of this call to make him aware of the things we were unsatisfied about. About the gas smell he agreed that was concerning and said they are working like crazy right now but obviously that was important enough that he would get someone back out there that night or the next day. He didn’t really offer any other suggestions of how he would make us feel satisfied again. They didn’t call me back about my opening issues or my parts. I contacted the gas company who took a reading and said the heater needed to be shutdown because it wasn’t safe. I had to call Alpine Pools who despite being extremely busy themselves running about 7-10 days out for service calls sent someone out the next day to fix the issue and replace the parts the same day. About three weeks after opening my pool I received a voicemail from Baker Sales and Services telling me my parts were in even though I never received the quote call. I called them back and told the new person on the phone how we were left hanging about our other issues and never received a quote on the parts. He reacted the same way… defensive and barely listening. I started with the issue of smelling the gas. He told me there was no way someone from Baker Sales and Services would have told me they would have come back the next day to check it out, they wouldn’t make a service call that quickly. That is about where I gave up and lost my patience. All companies will make mistakes or might not perform to your expected level of service but if a company reacts this way when provided criticism…DO NOT USE THEM!

You need to stay away from this business if possible. The person answering the phone is not personable or knowledgeable. I hate to leave reviews, but when someone tries to take advantage of you others must know. My pool heater was bad, and we have a home warranty, and called the warranty company, and they referred us to this business. The person who came out was very nice, and helpful. The warranty company would cover up to $1000.00 on the new heater. The heater cost $854.00 online, and understand the company needs money to stay in business , but they informed me total cost would be 1952.08 minus $1000.00 from warranty company so I would owe $952.08. I know I look stupid but far from dumb. I went to pool city got an upgraded Hayward heater installed for $1450.00.