Russo Family A/C Masters

What’s not to love about this company and Nicholas, the fix technician?! First, the 24 hour capability of reporting something requiring a fix was outstanding, as was all the follow-through. Nicholas came after giving me a narrowed time window from what was given the night prior when scheduled. He also contacted to let me know he was on the way and to estimate the time of arrival (which was accurate). He explained what his process would be and got to work assessing the situation. He returned indoors to provide options for repairs and even repeated them when I got my husband on the phone. Once a plan was made, he effected repairs and came back inside to let me know that was done, warranty information, and set up an ongoing maintenance schedule. We’re forever customers if all service techs are as competent and reliable as Nicholas. Thanks!

Although we had to postpone the inspection once Terry was here within a few minutes of his . He did a awesome project on the inspection took several pictures which I reviewed with him as he explained the situation. He was and even let my dog lick his face. I am currently awaiting a proposal for the fix. I will post another review which I will talk about the length of time to get it and what I believe is reasonable or unreasonable. Since I am working with a house warranty policy expedience is important to me.''He arrived back to inspect the heating system and found several issues. within a couple of weeks I should have all issued taken care of

We had a miscommunication with the dispatcher, at first. But when our technician, Wesley, got here he was patient, polite and gave us good customer service! Carlo was a bit abrasive but Wesley made up for these other short comings. We appreciate all the service and prompt service!

great work from Jorge on the furnace check he completed for us and review of what we had as we just bought the house. Also, excellent work and review of ac units by Miguel later in the day. We look forward to a long relationship with !

The company contacted to confirm dates abs times the tech was on time explained was very nice and polite. The company ask if the services were performed to your liking they also let you know they offer additional services such as plumbing etc. I’d use them again and refer friends and family.

I had a new furnace and air unit installed Tuesday and I couldn’t be more pleased. The two gentlemen who did the installation were so pleasant and informative. I requested several questions when they were finished, and they answered them all. They went over and above in all of the job and installation. It’s so nice to be warm again!

Neil was incredibly useful and provided extra insight and context into how the systems worked together and how to diagnose piece by piece to narrow down the problem. It’s rare you have a local contractor go above and beyond to do what’s right for the customer. I was impressed with his assessment and the company’s level of professionalism. They don’t try and up sell you and provided superb communication and customer work throughout

We are thrilled with the work that Eddie Jones did. He was and helpful. He explained that our air conditioner was installed in 2010 and the heating system was installed in 2015. Both are in excellent condition. We are going to have him perform yearly upkeep checkups. We recommend Eddie.

Nelson and Sage were excellent, honest and hardworking. We had a tricky issue and they resolved it with the most professional result. I trust them! They didn't try to upsell me and only recommended what was needed. They took the time to find the right resolution. I will call on them again.

I left a message with the answering work in the wee hours of the morning. They contacted back and sent a repairman out the same day. He located the problem and repaired just as fast. nice and polite. He even waited for me to put my dog in the kennel.