Country Comfort Heating & AC

We've used Country Comfort several times for a number of issues over the past decade. Recently our heat pump wasn't kicking on so we called them out.

These kinds of things can always be stressful because most of us don't know enough to realize if we're being told the real problem or not, and I think we've all had situations when we were taken advantage of. That is not the case for this particular review, fortunately.

A technician came out within 15 minutes of my initial call and did a little work and said our compressor had gone out and that they'd go back and work up some quotes for a few options. This sounded reasonable. The unit was about 13 or 14 years old. They had to come back out to get some more information. Then after a day or so we got quotes on options ranging from just the compressor, to a low cost replacement for the outside unit, then through an entire range of complete units. We settled on an outside unit replacement and it was much less expensive than they had estimated. It's just good business to under promise and over produce instead of the opposite.

They came out to install the unit, gave us some advice on maintaining things better than we currently are, charged up the system, did some additional work cleaning up the inside unit, then charged us exactly what the quote had been. There were additional items involved that were not on the quote, including the original call, but they didn't charge for those or just made them part of the quote. Either way, it seems extremely fair and honest and I appreciate how they do business.

Through this process, Country Comfort checked off all the boxes I have to get a great review. They were extremely timely. We had good communication throughout the process. The options we were presented with were numerous and fair. We received advice but no "hard sales tactics". They went above and beyond once here doing the install, fixing things that needed a little help but weren't part of the problem. They gave us some advice on helping our system run better and longer. The final cost could have included some additional items that would have been fair to charge for but we weren't charged for them. It was great all around.

Jarrod did a great job figuring out the problem and getting me a whole new system for a good price. The installation crew were quick and efficient. I have been using these guys for years and would highly recommend them.

Jason at Country Comfort is very serious about taking care of his customers. They have done our heat pump/ac maintenance for many years. So when it was time to replace our entire system, of course we trusted Country Comfort for the job. Jason and his staff are very professional, knowledgeable, and efficient. They completely cleaned up after the job was done. I highly recommend this family owned business.

Country Comfort is reliable, honest and gets the job done as promised. Very rare to find a business with such high integrity. My air conditioner and heater was installed quickly and efficiently. And got my business open the very same day. Outstanding service.

I would give Jason and his crew a 10 if it was an option. Very professional. Attention to detail that is not often found today. They replaced an existing HVAC system for me. The quality of workmanship is top notch. I will recommend them every chance I have.

Jason is the best!!! He is very attentive to his customers. My AC started having a problem during the storm Saturday night around 9:30 PM. I emailed his business email with an audio of the sounds the outdoor unit was making. My thoughts were that he would get the email on Monday morning when he came to work. I knew I could get an "after hours" service call on Sunday if I waited and called Sunday morning but he emailed me back at 10 PM on Saturday night coaching me thru the situation...and offered to have someone come out and look at it the next day if it wasn't cooling. He was able to successfully coach me so I didn't need a service call on Sunday. Then, on Monday morning....he follows up with a personal call to make sure everything was OK.
Very impressive customer service.
Thank you Jason and company for exceeding my expectation of customer service. That was a very positive experience and I highly recommend this company.

Tanner and his crew done an excellent job! We had to have a complete hvac & new ductwork installed. The guys were very professional and done excellent work. Tanner done a great job explaining how everything works! I rate these guys at 5 stars and also Country Comfort Heating & AC 5 stars. Thanks all for your hard work

Jason and his crew were knowledgeable, professional, courteous, and overall provided a very wonderful experience. They installed a new HVAC system with limited space and I am in awe of what a wonderful job that they did. In our experience with Country Comfort, we refuse to use any other company for HVAC needs because we were so impressed.... and I don't write reviews very often!

We’ve needed a new system for three summers. Jason came over and took the time to see what would be best for our house in our space. He is honest and kind. He didn’t try to take advantage of the fact that we had to replace the system. He quoted us 6 units and let us choose with no pressure. This guy knows his craft. I’ve never felt better about a major appliance purchase in my life. If we could give him 10 stars we would. His crew left our house and garage spotless. Jason was the last one on the job late on a Friday night making sure everything was right. He took time to explain everything to us. I’m so thankful we found Country Comfort!

Tanner, Hayden and Matt did a great job installing our new HVAC system. Highly recommend Country Comfort. They worked right thru the unexpected rain storm we had. Tanner did a great job explaining everything to me.