Had a issue with AC not cooling. It took 3 different Waggoners techs over multiple weeks to fix issue. AC is not working again roughly 1.5 years later. I called a different vendor since I have had previous issues of poor quality from Waggoners. 2nd vendor reported fittings were not tight and this was the cause for the AC having a 7psi reading and no Freon in it. Waggoners would not make it right saying I should have had them out to do a tune up (IE. for them to catch/fix their own mistake). Advised all our managers we will not be using Waggoners going forward on any of our properties.
Kevin came out to perform the periodic maintenance on our HVAC system. Kevin was very courteous, knowledgeable, and professional. Jeff also came out to help answer questions I had about programming my Honeywell Smart thermostat. The 20% rule applies here in setting up this smart, dual thermostat, and I am definitely not 20% smarter than it is. Kevin and Jeff also helped crack the code on a vibration we've had in our system for a very long time. This vibration only occurs during the Summer months when the A/C is running, and only occurs occasionally. We've had trouble diagnosing the problem since it has never vibrated when a HVAC technician is here. By the way, this system was not installed by Waggoner's, or we probably wouldn't have had this problem. Fortunately, the vibration happened to replicate itself this time, while Jeff was looking at the thermostat. He was quick to figure out that the company that installed the system, failed to put risers under the unit in the attic. They recommended that we have the risers put in, and said we could do it ourselves, or schedule something with Waggoner's. In closing, I have used Waggoner's for some time now, and have always been very pleased with their service, and their technicians. Definitely a five star+ company, in my opinion!!
Great service! Air went out on a Sunday and they still were able to get someone to my house within a few hours. Tech find stuff wrong with our unit that should have been fixed by a prior company. Fixed all previous problems for a very responsible price! Definitely recommend!
The guys showed up at what time they said they would be here, had the old system out, and the new one installed very quickly, very friendly and professional.
Incredibly fast and high quality service! The most recent job was complicated, but the Waggoners' team worked until it was complete. Thank you for providing such high quality work and a competitive price. As a small nonprofit, we have to get excellent value with every dollar we spend - we always get great value and service from Waggoners'.
I got quotes from 8 different HVAC companies to replace my 16 year old AC that went out.
This company was the most professional, they were on time and polite when replacing my entire unit. They also cut in a new return.
They were by far the best price and had the 10 year labor warranty for around $1000 on the 14 seer (lowest seer available) whereas every other company wouldn't offer any extended labor warranty on that seer level. They also cleared out my condensation pipes because they were clogged.
In total I paid around $12,000 for all new AC/heating.
Jeff came out and created a really professionally and pleasant experience. He educated me on the issues and worked with me to find the best solution for my problem.
He at no point tried to upsell or drive me to a full system change. He instead pointed me toward same day solutions that were affordable and manageable.
I plan call Waggoners back for any future service and for any new install I may be in need of.
Sam Grant
Had a issue with AC not cooling. It took 3 different Waggoners techs over multiple weeks to fix issue. AC is not working again roughly 1.5 years later. I called a different vendor since I have had previous issues of poor quality from Waggoners. 2nd vendor reported fittings were not tight and this was the cause for the AC having a 7psi reading and no Freon in it. Waggoners would not make it right saying I should have had them out to do a tune up (IE. for them to catch/fix their own mistake). Advised all our managers we will not be using Waggoners going forward on any of our properties.
William Rieg
Kevin came out to perform the periodic maintenance on our HVAC system. Kevin was very courteous, knowledgeable, and professional. Jeff also came out to help answer questions I had about programming my Honeywell Smart thermostat. The 20% rule applies here in setting up this smart, dual thermostat, and I am definitely not 20% smarter than it is. Kevin and Jeff also helped crack the code on a vibration we've had in our system for a very long time. This vibration only occurs during the Summer months when the A/C is running, and only occurs occasionally. We've had trouble diagnosing the problem since it has never vibrated when a HVAC technician is here. By the way, this system was not installed by Waggoner's, or we probably wouldn't have had this problem. Fortunately, the vibration happened to replicate itself this time, while Jeff was looking at the thermostat. He was quick to figure out that the company that installed the system, failed to put risers under the unit in the attic. They recommended that we have the risers put in, and said we could do it ourselves, or schedule something with Waggoner's. In closing, I have used Waggoner's for some time now, and have always been very pleased with their service, and their technicians. Definitely a five star+ company, in my opinion!!
Skull crusher
They replaced my ac. Did a awesome job and a great price. Super friendly and quick to return phone calls.
Howard Pennington
Waggoners Heat & Air did a great job replacing our old HVAC system and duct work. They were professional and did a good job cleaning afterward.
Chrissy Williams
Great service! Air went out on a Sunday and they still were able to get someone to my house within a few hours. Tech find stuff wrong with our unit that should have been fixed by a prior company. Fixed all previous problems for a very responsible price! Definitely recommend!
Jerremy Ford
The guys showed up at what time they said they would be here, had the old system out, and the new one installed very quickly, very friendly and professional.
Inger Giuffrida
Incredibly fast and high quality service! The most recent job was complicated, but the Waggoners' team worked until it was complete. Thank you for providing such high quality work and a competitive price. As a small nonprofit, we have to get excellent value with every dollar we spend - we always get great value and service from Waggoners'.
R Habeas
I got quotes from 8 different HVAC companies to replace my 16 year old AC that went out.
This company was the most professional, they were on time and polite when replacing my entire unit. They also cut in a new return.
They were by far the best price and had the 10 year labor warranty for around $1000 on the 14 seer (lowest seer available) whereas every other company wouldn't offer any extended labor warranty on that seer level. They also cleared out my condensation pipes because they were clogged.
In total I paid around $12,000 for all new AC/heating.
I highly reccomend them.
S
The technician, Cody, was great. Identified and fixed the problem very quickly. Very nice and professional!
Wesley Grippen
Jeff came out and created a really professionally and pleasant experience. He educated me on the issues and worked with me to find the best solution for my problem.
He at no point tried to upsell or drive me to a full system change. He instead pointed me toward same day solutions that were affordable and manageable.
I plan call Waggoners back for any future service and for any new install I may be in need of.