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Newark-Heath Heating & Cooling Reviews - 100

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Teresa Sargent

Excellent experience, Caleb did an outstanding job and explained everything before leaving for the day. I am extremely satisfied with the service I received. I will highly recommend your company to all my friends.

Dillon Kittle

Received same day help. The service tech was friendly and knowledgeable. So far my furnace is running fine once his visit. Repair ended up being simple and I was only charged the service fee. Did not push extra services like other repair places.

Pam S

Heat wasn’t kicking on when it should have. Called and came out the next morning. Professional and prompt. Explained everything he did. Answered my bazillion questions I had (I like to understand/learn). Cleaned the flame sensor. Checked my new thermostat wiring for me as well. Will use them in the future.

greyslady5677

First of al, I was so impressed with the positive and very cheerful disposition of my technician, Fred. That is something that seems to be in short supply these days. That first impression really set the tone of the service call. He was very knowledgeable and showed and explained in detail the parts that had issues. No one had ever done that before. It was a great experience and I will definitely use them for all my furnace and air conditioning needs. I also have a free standing gas stove, which although it is not something they deal with, Fred said he knew a couple of people who could possibly help me with it and would direct them my way. Again, the one thing that truly impressed me the most was the genuine attitude of serving the customer. Thank you, Fred and Five Star Home Services.

David Abel

Dallas was personable, professional, and answered all my questions as he serviced the furnace and humidifier. He did a thorough job and, after watching all that he checked out, I realized more, how important it is to keep having the furnace serviced regularly. Thank you. We really appreciate his early arrival. David and Judy Abel.

Nathan Wills

I had Newark-Heath Heating and Cooling AKA 5 Star quote a new furnace, and they had the best price for what I was looking for with quick turnaround for installation. The salesman was really thorough in reviewing the system and price options with me. I had a 31 year old gas furnace that was at end of life. New furnaces are much smaller, and he suggested a box for the new furnace to sit on to tie my 2 return ducts together and go down to 1 air filter instead of the exist 2 air filters. When the installation crew showed up the next week they did not have the box and had to drive to Columbus to get one, which cost one of the guys a few hours. I also reviewed with the guys that I have a whole house humidifier and a Nest thermostat when it comes time to do the wiring. I made them a wiring diagram as well as I have a dual fuel sysem (2 stage furnace with single state heat pump). Then one of my return ducts came down during the install and the guys had to fix that. Once the ductwork was installed and connected to the new furnace we went to test. They mentioned a few times they do not like Nest thermostats... We could not get the outdoor unit to work during testing, but the 2 stage furnace did work correctly. At this point it was getting late and they asked if they could have someone come back the next day, which I agreed to as I only needed heat at that point. The next day another guy came, and we found that a wire wasnt landed, and there was an issue with the outdoor unit as well. He got it fixed and everything is now running. Overall: All 4 people I interacted with were extremely nice and easy to talk to. However, the actual install itself took a while due to not having all of the materials, has several sharp corners on the ductwork which I will file down and I had to have 2 visits to complete the install in addition to rewiring the humidifier myself (fortunately I work from home so I didn't have to use more time off).

Elizabeth Dunlap

Originally called this place for an emergency call from my AC unit not working. They came out same day which I was very thankful for! It was July and 90°+ out so it was not comfortable inside my home. I invested into the maintenance package which I'm glad for. It gives you 2 calls (1 heating & 1 AC check) plus discount on any services or repairs you have with them.

Today was my heating maintenance call, Mike was great and very thorough with the maintenance check. This was a routine heating check to make sure all was good for winter. I honestly thought this would be a quick 20 min check to see if everything was working but actually took a little over an hour. In that time my filter was checked, C02 check, the wires inside, fan, battery and probably 10 other things. Very clean worker, cleaned up everything inside and out of my HVAC system. I asked some questions out of curiosity to see what was what and he was more than happy to educated me on things.

I most definitely recommend this company! Great customer service and inexpensive for the work they provide!

Christal Vanlear

I called this morning and talked to a very nice young lady who set me up in the same day for an appointment. Our ac went out and of course it was in the middle of a heat wave. Our appointment time slot was 11-3. Mike was our technician. He called before coming and showed on time in the time slot provided. He came in was very polite and professional. He is very knowledgeable, professional, and worked quickly. Mike was here maybe 10 minutes before he recognized the issue with ac, and started working on it right away. He checked everything out after replacing what needed replaced. I really can’t say enough good things about Mike. The company is fairly priced, they also aren’t really pushy about you need this or that. Mike told us the options and we will be getting back in contact with this company when we decide to get our 28 year old ac unit replaced. We will request Mike if we can. I’m very happy with the service we got, it was nice yo have such a knowledgeable technician. I would definitely recommend this company and I would request Mike if you can. Thank you Mike for getting us up and running. You’re awesome!

Tiffany

One of the greatest experiences I've had with a company in a long time. Completely professional, affordable, and friendly. I had an issue after my original repair (related to the downtime before my heater was repaired) and they came out to double check, diagnosed it right away and got things going again quickly.

Kevin Sutton

Terrible. My sales rep said that the service technicians would call before they arrived. They did not. My sales rep said payment would be due when the furnace installation was completed. They demanded payment in advance. My sales rep promised me that the furnace would be installed the next day by 5pm without fail. After completing the furnace installation around 4:00 p.m. the installation techs said they wanted to show me how to use the system. They did. Then they explained that I could not use the furnace because I needed a ground rod installed in my yard 6 ft deep to run a ground wire to the furnace, and that they could not do it. I was responsible for doing this. I told them that's not what the sales rep promised. I didn't know anything about a ground wire. I asked to speak to their supervisor. They would not let me. I asked for my check back. They wouldn't give it to me. I told them that it was supposed to be 20° for the next 2 days over the weekend and that without a furnace the pipes in my house would freeze. They just looked at me and said "have a nice day" and left. I immediately went to the bank to stop payment on the check that I had given them. Then I went to the hardware store and bought space heaters to put in the house so the pipes wouldn't freeze. Worst experience ever.

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