Falls Heating & Cooling

Have used falls heating and cooling now for three different annual maintenance services. This last time due to the Covid pandemic I waited a few months for my annual ac service. when they called to schedule the service they let me know I had already paid , and the appointment would be a few months out. closer to the appointment when they called to confirm the appointment it was for a different time than was originally booked for, as the manager had moved appointments around but they hadn't notified me that my appointment had been moved. the most frustrating part is on the day of service they ask for payment which was a direct conflict with what I was told when I had scheduled. rather than simply say they made a mistake and misread the billing history, they said they were not sure how that would happen. all this would have taken to correct was a simple apology for the misunderstanding rather than burying their head in the sand. will be reconsidering who I use in the fall for the annual checkup on the furnace

I love Falls Heating and Cooling! I've been a furnace and new AC customer for over 10 years and I wouldn't switch for anything. Fast, thorough, super friendly, and excellent service all around. Best ever, anywhere.

THANK YOU to the folks at Falls Heating & Cooling. My furnace failed and I called Falls. The were prompt and courteous and the service the technicians provided was top notch. Would definitely recommend.

Very, Very poor customer service. I was informed my AC had a bad part and was assured I would get a phone call the next day. Five days later after no call, I contacted the company to ask about the repair. I was told they needed to order a part. Never heard back. Then my AC wouldn't cool properly. I called and was informed again that they promised someone would call me back the next day. They never did. I wanted my money back for the unused portion of my service agreement and was told no. You could probably get your HVAC certification yourself before they will contact you to get your issue resolved. I would NEVER recommend this company to anyone! They clearly couldn't care less about their clients. After I told them I would never use them again I was told, "Okay, that's fine."

Sent a technician out quickly and helped solved the problem which ended up being very minor. The technician was very professional! I will definitely be using them in the future when needed.

Called in the morning, they had a tech out within an hour and a half. Tech was extremely nice, courteous and fixed the problem fast. Will definitely use them again.

Really you guys don’t install condensate pumps? This is a very common install on the indoor unit. I will move on to a more knowledgeable company.

Unfortunately, hiring Falls Heating & Cooling for our HVAC project turned out to be a big mistake. They simply didn't have the expertise to make the system work properly. Although the installation element (quality of the install work) was pretty good. When the issues (system running properly) were presented to management, the response was not what I expected (to help identify and resolve the problems). Instead, management and ownership didn't respond until threatened with BBB action and never did follow-up or present a resolution. They even provided an "estimate" to make the system work properly - a system they designed and installed from the beginning. Very disappointing experience, I would not trust them with anything.

John was super helpful in making some ducting from a pattern I made, quick turn around and fair pricing. Good people to deal with!

We called Falls in the middle of last week during the cold spell. We turned our heat on for the first time and nothing happened. I told my husband to check it and he must have forgot...sure
We called Falls and they came out within 2 hours assessed our furnace and fixed it. Sure was cold but we are nice and warm now. Falls did safety inspection and changed our filter. We appreciate the quick service and fair price. thank you, Jeannine