McPhillips, Plumbing, Heating, and Air Conditioning

Prompt and professional service, Ernie replaced the draft inducer assembly in my 18-yr old furnace and had it back up and running like new in an hour or so. Plus he cleaned and checked it for safe operation in preparation for Winter. Thanks McPhillips and Ernie, I appreciate the good old-fashioned, expedient Service....another Company tried to sell me a new unit over the phone before even looking at my old one.

Great company and very responsive! I use them to handle all our rental units and personal homes.

I had an A/C unit installed last May with a $100 permit fee added. I've checked the county website several times under permits and it does not show a permit was ever pulled/posted. If this is the case I would expect the company to refund the permit fee to me.

I wish I could post a review of their quality but as happened to several other reviewers they never showed up. This despite me having made an appointment a week in advance. Guess their quality might be good if big customer but after being told several times throughout. The day that they would call me when someone frees up (despite me having an appointment) 5:00 rolled around without a call and I took a day off work for nothing. So I can't see myself ever calling them again.

Dennis P came to our house and installed our new water heater. He was on time, professional, friendly and thorough. He even cleaned up a mess that he didn't make in our mudroom. We appreciate his service!!

I have been a home customer of McPhillips for many years. My furnace and air conditioner were installed by them. Technician Ernie B has been performing all the required yearly maintenance tasks needed to keep both appliances operating efficiently. After several power outages last week, my AC was inoperable. It stopped working on one of the hottest days (Saturday, July 20) of the year!!! I could not believe it. It had stopped working late Friday night after another power outage. I decided to call McPhillips. I decided that I could not wait till Wednesday( scheduling conflicts) to have my AC fixed. Ernie was on call. He said he would be over after finishing a current job. Unfortunately, commercial customers with contracts started to call and they took priority over my call. At some point, it was obvious that he could not make it. I did not wish to have the other tech come since it was past 2pm. Ernie said he felt bad because he had a good idea what the problem was and I had an engagement to go to that night. It was 83F when I returned home and Sunday morning it was still very warm. I surprisingly received a call from Ernie early Sunday saying he was definitely coming over to fix my AC with no emergency fee.
He diagnosed the issue and replaced the condenser in about 30 minutes. Only a person with a conscience would have done what Ernie did. I thanked him and he said he felt better after helping me. He did not want me to be without AC for three days. This is an example of excellent customer service and why I am a happy McPhillips customer.

Great service, super nice! And at my age (up there) I've dealt w/ quite a few vendors. I have a much older house which needs a lot of attention. So, consequently I have a file full of McPhillips receipts. Never a re-do. Although, next time I'm going to ask them to come out with the horses and carriage!

I was very impressed with McPhillips' professionalism. Their furnace appliance was the most competitively priced and they did not include a huge mark-up as other installers do. I liked their prompt response to every need and thoroughness in follow-through. They were always accessible by phone, e-mail or text. This is a local business that deserves our support.

Extremely poor customer service. Took much longer than I was originally told to install my new AC unit. Attendance from the technician was spotty as they were trying to fit my job in between more 'important' calls. There were many excuses along the way for the multiple delays. I would recommend strongly against using this company for any HVAC work.

I do my own work, but when I need a jetter truck or someone to come inspect and certify my water heater to make the city happy. I've used these guys and they do well and the prices are reasonable.