Northern Tool + Equipment

Parts didn't show up on an $1800 direct ship item from their Store In Fargo. Called into store to talk with Carter and after waiting 25 min on hold I decided to call back. For him to say yes you can come in and purchase the bolts for your items but we will have to charge you for them. Thanks for the top notch customer service Carter. It's some of the best in town.

Easy to navigate site, well organized and easy to place order.

I have been doing business with Northern since the eighties, very good company, with a very good selection of what I need !

Great service
They always have the product I need!

Easy to use and able to ship right to my home.

Ordering online is a nightmare. Bought a snowblower with shipping that said it would be delivered in 5-7 business days. By the 7th business day I had no tracking information and my card had still not been charged. I had to contact customer service to get a tracking number, it still won't show on their site. As I write this, it is the 9th full business day and it's still not estimated to arrive until tomorrow, so 10 business days...2 calendar weeks. I should have ordered from Home Depot and asked them to match the price. At least I know they know how to ship things. I plan on asking them for some sort of compensation for wasting my time. The main reason we bought this from NT was because the shipping was estimated to arrive sooner, so much for that. The only reason they still get 3 stars is because the customer service has been very quick to respond and very helpful.

I bought a pair of winter work gloves yesterday, when I got home they were not fitting very well due to how loose the insulation was, so the next day I went to return them and the manager said that they were dirty and torn in the inside, how they were returned is how I bought them the day before and he refused to do a return or an exchange. Definitely won’t be buying stuff again from here

worker's are friendly and are knowledgeable. If not they will find out.

Went there to get a belt for a snowblower. The parts guy looked it up and said they were out. He said it was a little hard to find a part number for this snowblower. So I asked if he could give me that number so I could find this belt at another location. He said no but he offered to order it, I said I need it today so no need to order it. And I asked again for the number he said no again, I was looking right at his computer screen this entire time and so I looked at the # and he seen that and x out of it. So not only did he lose my business for the day but for good, I'll never go back. I've asked for part numbers many time at other stores that did not have what I needed in stock and there happy to give me the number and even suggest a store that I could find it at. This is a 1st for me and the guy was rude the entire time as well. There's too many stores that carry what they have. No need to go back... Never again

Where do i start with this disastrous experience with northern tool. It all started the first week in october. I upped the limit on my card to purchase a standby generator expecting for the order to go through in a couple days. Over a week later they try to process the order and it gets declined because upped my limit for only 4 days. Not a huge issue so i contact them after upping my limit again to place the order. A week later it gets declined because they couldn't link the shipping address to me. So i cancel my order because frankly im tired of dealing with them at this point. I get a confirmation email that the order has been canceled, then i place the order with acme tools and have zero issues and its processed and shipped to my farm with no trouble at all. A literal month later i get an email from northern tool that my order is going to arrive shortly and im charged $4000 for the generator i canceled last month. After waiting on hold for hours and talking with no lie 7 different northern representatives i get another email saying that i will be getting charged 15% for a restocking fee and additional freight charges. This is all after i had cancelled the order and got confirmation that the order has cancelled. They tell me that I need to contact fedex and refuse the order and I need to contact generac and tell them why i'm not accepting the generator. Why am i doing all of this work to fix your mistake?????? so here i am waiting weeks and weeks with a $4000 debit on my account for a generator that i don't have nor want!!!! They still have not resolved the issue non of the customer service representatives know whats going on. I would give negative stars if possible. Go to acme tools for any of your needs!!!!!