An extremely pleasant experience with technician Luis Rivera for my plumbing emergency. His expertise was very helpful to determine foreseeable issues in the future. The customer service was excellent. Will recommend his services to others.
Communication was great! Your technician, Jason, called before he arrived and arrived on time. He was very professional and explained the process that gave us confidence in Michael & Son's ability to make the right decisions to fix our plumbing problem.
Miguel with HVAC is terrific! I see why he is so highly rated. He was timely, professional, and knowledgeable. He diagnosed my condenser’s compressor issue within minutes and gave me a straightforward analysis of my options. We continue to use Michael & Sons because of their top notch service and communication. Tyler (Electrical) also stopped by with a moment’s notice to ensure I did not have any electrical issues. I appreciate them coordinating this issue to make sure we were taken care of properly!
I called Michael & Son following our laundry room, an appointment was made the appointment for the next day. We were informed who the assigned electrician would be and when they would arrive. The electrician Bernardo arrived on time and immediately got to work. He quickly identified that the issue was a short and where it was likely to be. After a thorough inspection and visually showing me issues, he carefully explained multiple options, allowing me to make an informed decision but stressing where he felt things were dangerous. The work agreed he got to work and found the short. Due to the location he said we don't need to do as much work as originally thought and adjusted the price. At the end of the first day, he cleaned up the room better than how it was when he arrived. On the second day, (He wanted to work later the night before, but we had plans) he diligently completed the work, all the time keeping me informed of what was going on. Our issue was very dangerous, a mouse had chewed through a cable and the resulting arcing had blackened the wood. I could go on, but IMO Michael & son are honest and committed to a quality service, taking pride in what they do. Bernardo was awesome, but I have no doubt the other electricians are just as good. Thanks for making my home safe again.
Both David’s were amazing! Very thorough in explaining the new system, worked around my meeting schedule, and just a great experience overall! Additionally, Frank did an awesomeeeee job on the water heater! My water heater was a weird one. He was efficient, communicative, and very helpful with all my questions!
Needed an emergency water heater replacement. Made an appointment the night before and Fabian showed up early the next morning. He talked me through all the options and was able to replace the unit same day. He was very efficient and very informative about the unit. Had hot water again by lunch time. Would definitely recommend and will use again in the future.
Contacted Michael and Son Services to get an estimate and potential work to install 50' of 1/2" flexible gas line from existing gas fireplace to new gas stove in kitchen. It's a straight run in 4' crawlspace. Should take a professional an hour at most to install and pressurize it for inspector. 75 feet of CSST (flexible gas line) at hardware store is $175. The fittings are $10 each. Worst case, $300 in material for this job. Was expecting $1000 ($1500 at most) estimate. Was quoted just shy of $5000. That's almost $100 per foot!!! When I balked at the price, he used the standard predatory salesman line of "gas is dangerous" line to try and make me feel more comfortable that I'm paying 5 times as much as I should...same when car dealerships try to overcharge you on brake pad installs. He then tried to sell me on a Michael and Son warranty for 10% off the bill...which would still leave it over $4000. I said no thank you but still had to pay the $74 for his time to come out for the estimate. Definitely would not recommend. If you do contact them, make sure you do your homework beforehand to have an idea how much you should be paying.
They fixed our A/C promptly and we've not had a problem since. They handled the Carrier warranty for us. Excellent communication and personal safety protocols. This is a well run business.
I called Michael and Sons and they came over within three hours. Our technician was a smart young man named Paris Rone. He was faced with an unusual plumbing request for an outdoor spigot on our open back porch. He was great to work with and understood a creative solution to my problem. I requested he cut into the wall and tie into the washer line. Works great! Fantastic service and great results for a fair price. Highly recommended!
Frank was very knowledgeable . He quickly determined the issue and clearly explained our options. He was very thorough and answered all of our questions. Once we agreed on the next steps, he moved very quickly to get the problem resolved. Since it was late in the day, he even called in his coworker Mike to help complete the job ahead of schedule. Great experience and would definitely recommend them both.
Kenneth Valentin
An extremely pleasant experience with technician Luis Rivera for my plumbing emergency. His expertise was very helpful to determine foreseeable issues in the future. The customer service was excellent. Will recommend his services to others.
North Raleigh church of Christ
Communication was great! Your technician, Jason, called before he arrived and arrived on time. He was very professional and explained the process that gave us confidence in Michael & Son's ability to make the right decisions to fix our plumbing problem.
Josiah Freeman
Miguel with HVAC is terrific! I see why he is so highly rated. He was timely, professional, and knowledgeable. He diagnosed my condenser’s compressor issue within minutes and gave me a straightforward analysis of my options. We continue to use Michael & Sons because of their top notch service and communication. Tyler (Electrical) also stopped by with a moment’s notice to ensure I did not have any electrical issues. I appreciate them coordinating this issue to make sure we were taken care of properly!
Paul Smith
I called Michael & Son following our laundry room, an appointment was made the appointment for the next day. We were informed who the assigned electrician would be and when they would arrive. The electrician Bernardo arrived on time and immediately got to work. He quickly identified that the issue was a short and where it was likely to be. After a thorough inspection and visually showing me issues, he carefully explained multiple options, allowing me to make an informed decision but stressing where he felt things were dangerous. The work agreed he got to work and found the short. Due to the location he said we don't need to do as much work as originally thought and adjusted the price. At the end of the first day, he cleaned up the room better than how it was when he arrived. On the second day, (He wanted to work later the night before, but we had plans) he diligently completed the work, all the time keeping me informed of what was going on. Our issue was very dangerous, a mouse had chewed through a cable and the resulting arcing had blackened the wood. I could go on, but IMO Michael & son are honest and committed to a quality service, taking pride in what they do. Bernardo was awesome, but I have no doubt the other electricians are just as good. Thanks for making my home safe again.
Alexandria Sullivan
Both David’s were amazing! Very thorough in explaining the new system, worked around my meeting schedule, and just a great experience overall!
Additionally, Frank did an awesomeeeee job on the water heater! My water heater was a weird one. He was efficient, communicative, and very helpful with all my questions!
Drew Carter
Needed an emergency water heater replacement. Made an appointment the night before and Fabian showed up early the next morning. He talked me through all the options and was able to replace the unit same day. He was very efficient and very informative about the unit. Had hot water again by lunch time. Would definitely recommend and will use again in the future.
Christopher Splees
Contacted Michael and Son Services to get an estimate and potential work to install 50' of 1/2" flexible gas line from existing gas fireplace to new gas stove in kitchen. It's a straight run in 4' crawlspace. Should take a professional an hour at most to install and pressurize it for inspector. 75 feet of CSST (flexible gas line) at hardware store is $175. The fittings are $10 each. Worst case, $300 in material for this job. Was expecting $1000 ($1500 at most) estimate. Was quoted just shy of $5000. That's almost $100 per foot!!! When I balked at the price, he used the standard predatory salesman line of "gas is dangerous" line to try and make me feel more comfortable that I'm paying 5 times as much as I should...same when car dealerships try to overcharge you on brake pad installs. He then tried to sell me on a Michael and Son warranty for 10% off the bill...which would still leave it over $4000. I said no thank you but still had to pay the $74 for his time to come out for the estimate. Definitely would not recommend. If you do contact them, make sure you do your homework beforehand to have an idea how much you should be paying.
David Biesack
They fixed our A/C promptly and we've not had a problem since. They handled the Carrier warranty for us. Excellent communication and personal safety protocols. This is a well run business.
Blane Rice
I called Michael and Sons and they came over within three hours. Our technician was a smart young man named Paris Rone. He was faced with an unusual plumbing request for an outdoor spigot on our open back porch. He was great to work with and understood a creative solution to my problem. I requested he cut into the wall and tie into the washer line. Works great! Fantastic service and great results for a fair price. Highly recommended!
Bk Taylor
Frank was very knowledgeable . He quickly determined the issue and clearly explained our options. He was very thorough and answered all of our questions. Once we agreed on the next steps, he moved very quickly to get the problem resolved. Since it was late in the day, he even called in his coworker Mike to help complete the job ahead of schedule. Great experience and would definitely recommend them both.