AirWorks Cooling & Heating, LLC

AirWorks provided us a heating and cooling solution a couple years ago, and has provided maintenance ever since. Their entire staff, including sales, office staff, and technicians, is professional, friendly, knowledgeable, and honest. They provide quality service and are reliable. Their technicians are respectful of your home and property. They are the only service we will use.

Cannot say enough good things about Chris Calloway and Airworks. Chris provided prompt, 5 star service. He was extremely professional and made sure he explained everything he was doing, gave us all our options, and we were fully satisfied with the outcome. Couldn’t recommend Chris and Airworks enough and will certainly utilize their unparalleled service again in the future.

We have used Airworks since 2009 and they have always been fantastic to work with. They are honest and don’t try to talk you into things you don’t need.
They are always on time and their employees are always kind, patient, and thorough.
I have recommended them to numerous people. My mother just had to have her one unit replaced and used airworks. She said her experience with them was fantastic. She was recently telling a friend of hers about it and her friend said she had her unit replaced by another company- paid more and had a horrible experience in the process. My mom thanked me again for having recommended her to use airworks.

I needed one of my air conditioning units repaired in a hurry and AirWorks came to the rescue!, Cody was 100% professional and knowledgeable, fixed my unit quickly and got it working perfectly. I highly recommend this organization and will definitely use them in the future!!!
Thanks again,
Joe

Airworks was great to work with. I am a service manager and senior tech in the HVAC industry myself and live away from the rental they worked on. Through frustration of not being able to work on the equipment myself. Airworks put me at ease Bill was knowledgeable and friendly over the phone, so was the office and Steve who I assume was on-call when I called the night before.
Their pricing was reasonable and appreciate the upfront pricing (which is what I’m used to with company I work for). They also were very timely on getting to the rental within the 2 hr window they gave me and called ahead when they knew they were going to be running a-little later then the beginning of the 2 hr window.

Cody was quick and professional. Got the job done and didn't try to sell us anything we didn't need. I moved to Charlotte from South Florida so we're on a first name basis with our AC maintenance team. Happy to have found Airworks to be as professional and courteous.

I have been using AirWorks for the past 6 years for maintenance of my HVAC in my home. I have always found them to be very honest. I can’t say that for the companies I have used in the past. Recently my 15 year old upstairs air conditioner failed and I was told that it needed to be replaced. I knew this day would arrive and I was prepared. Rick at AirWorks provides me with three options - good, better and best. I decided that I wanted to replace all three units with the best variable stage models available. The price was fair and the end result is that my home is more comfortable than it has ever has been. I highly recommend AirWorks to anyone who wants a honest company to provide HVAC service.

Airworks Cooling & Heating is a great company. The technician that we regularly get (Mike) is a great guy. He is more like a cousin to me than a service technician. We had a problem over this past weekend (Labor Day) and we called and Mike was on his way in no time flat. He fixed the problem and saved the day. We had 100 guests at our house the next day, and it would have been a disaster without AC. I am a big fan of Mike, and a big fan of Airworks Cooling & Heating. They are well worth the money, and I never have to wonder if they are billing me for more than I need. In my opinion, that is the norm in this industry so these guys stand out head and shoulders above the rest. Give them a try, you won't be disappointed.
Updated for 2021. Mike is now the service manager and I'm still using them. If your tired of hearing that you always need something repaired on your HVAC system during the semi annual service give these guys a call. They will make recommendations if they see something that could use repaired/upgraded, but otherwise they are not trying to constantly up sell you. I REALLY hated that experience with the other Charlotte HVAC companies I've had doing my service.

Great folks. Both their back office personnel and their technician are absolutely professional, compassionate and fully understanding of both the HVAC issue itself and the "new normal" under which we are all being made to operate. I cannot speak for their value since the work is covered under home warranty.

June 9 I called Air works to come out to check on air conditioning. They were referred to me by my sister she gave a very favorable review .My experience was very different. The tech was nice and professional, however I believe that tech knew that he would be unable to fix the unit but put on parts and switches anyway. He left me with a bill of 449 and still no air
I feel taking advantage of during a time when $$ is scarce during a pandemic. I expected to be told what he found wrong and asked if I wanted him to go ahead with what he thought might be a solution that didn’t happen when he finished what I thought would be an inspection I was handed a huge bill and no air

ACOUNTABILITY! ACCOUNTABILITY! ACCOUNTABILITY !
Shortly after wrting this review I received a call from Air Works Manager, Meaghan she apologized for the experience and talked with me about how she would like to make my experience a better one. She offered to return the $$ minus the fee for coming out . I knew then that my experience had to be a 1 in a million situation. Thats's what I call accountability. Needless to say,I am VERY satisfied and look forward to a better experience. . We are considering having a new unit installed by Air works, Air works may be a small company but they won't be for long .
Small things come in Big packages. Accountability is Big in my world
Thank You Air Works