Gentry Air, Inc.

Gentry Air was hired to inspect the HVAC system for a home we wanted to purchase. They had a great reputation so we thought it would be reliable. The tech inspected and solved a small problem but was unable to inspect the AC but failed to annotate that in his notes. The first time we started using the AC it was weak and couldn't keep up. Luckily we had a home warranty to call to come out. They sent a technician from Sears who found the evaporator coil was totally rusted out and leaking. Either Gentry failed to inspect the coils or didn't report they were rusted out. I called and spoke to the owner, Jennifer, she was not helpful. She acknowledged that her technicians report could be misunderstood because he failed to mention the AC wasn't inspected but still claimed the work was done correctly even though they missed obvious rusted coils!? She would not do anything for me (refund, send a technician, or anything). She basically argued with me for 5 minutes and then hung up on me. It is some of the worst customer service I have experienced and zero accountability for her companies mistake. I have heard they are too busy for their own good and reject work all the time. Beware of this company!!! If the work is not done right, they will not make it right!!!

Great service best I've found and do recommend. However, my 1 complaint is that the technician could use better manners when in someone's house and try not to insult both homeowners trying to be cute and funny.

Gentry Air is responsible for my in-laws air in Stoney Creek. I had to be at the their house for a routine maintenance call back in July. The gut was supposed to installed new filters. He did not! He put all three filters in the closet. I know this because I watched him!. I went outside to just check on the rest of the exterior. The air guy walks out and sees a neighbor mowing her lawn and he looks at me and says, "nice rack". He then proceeds to grab the hose to wash some debris off the unit. I walk inside to tell my wife what he just said. He then leaves. Five days later my wife was picking up her parents mail and hears water running. We call a plumber and it turns out the air guy did not turn off the hose. It had been running for at least five days! My in-laws get their water bill for $1,377!!! Guess what! Gentry refuses to pay saying we have no proof!!!

Gentry had installed my AC units when the houses was built in 1997 and serviced them ever since. When the units started failing in August 2021 they replaced them on short notice. The price was extremely competitive, the work was done very well and the new units are performing fine - great job and highly recommended!

I cannot recommend Gentry Air highly enough. We have been their customers for years. They are both knowledgeable and kind. We have been impressed with every interaction. They have gone out of their way to meet our needs, including adjusting payment plans when we needed extra time. They care about their customers.

We purchased our home new in 2006 from the builder and it had an unfinished second level. The main heat pump had been installed by Gentry. When we started finishing off the upstairs Gentry's pricing and service for installing a second system were great. They left us all the duct work, etc. for a second room that we installed ourselves later. They replaced our main system with an upgrade in 2015 and we have had an annual service contract with them for 14 years. We would not go to anyone else.

I’ve had nothing but a great experience with Gentry Air. Whether it’s servicing my units in preparation for the summer, answering an emergency call during the night, or completely replacing a unit at my residence, Gentry Air has been exceptional! I know that I can trust them to do the job right. Highly recommended.

We had Gentry air replace our 16 year old HVAC system. Everything went super smooth from initial quote to the installation. We had Trane system installed and it is working great. Greg made sure we had all our questions answered throughout the process and installers were quick and efficient. Jill set up county inspection afterwards and also set up the warranty for the system. Price was very reasonable as well. Thank you Gentry air!

I had a complicated heating repair that required extra troubleshooting to find the cause and repair. The technician was determined to find the cause at the least cost to us. He and the Gentry staff were considerate and responsive as they worked through the issues. Very impressed with their company.

We have used Gentry for 27 years. They always show up when they say. The repairman had to rig a part because they couldn't get the part needed. So thankful because the only other alternative would have been to replace the whole system.