Piedmont Metro Heating & Air

I wish I had called them first!
After my A/C wouldn't start, I called around to several local companies, with Piedmont Metro being last. The local competitors were too busy or too slow to schedule, diagnose and the problem. These guys not only came the same day(afternoon), quoted me a very low price to replace, and even replaced the whole unit(inside & out), while I was at work.

Thankyou so much!

This message is for Robert,
I want to thank you and your team for the quick response to replace our HVAC unit a few weeks ago. You and your team were very courteous and worked around my schedule to get the unit installed and going quickly. It’s good to know that some companies still value customer service as well as quality work. I appreciate the service!!

Thank You,
Harry G

I had recently purchased a house and with the summer just arriving, my ac decided it wasn't going to work this summer. Luckily the guys over at Piedmont Metro got my unit fixed just in time as the humidity hit. Great work guys and thank you for the service.

Piedmont Metro was such a great company in my experience! They have a wide range of jobs to offer and all of the workers were extremely professional as well as answering any questions that I had, efficiently and in terms that I could understand. I will definitely be calling Piedmont Metro again in the future and taking advantage of their skills!

Piedmont has serviced all my electrical, plumbing and HVAC needs for 6 years, they have the best warranty on HVAC units I could find. They will explain, plan, install and maintenance all there work with you. They schedule appts to meet meet your needs. They carry all the latest Green products to save you money. Technicians all always friendly, extremely knowledgeable and explain everything to you prior to service. They will plan any projects around the house with you, Would recommend Peidmont Metro for expertise installation, cost, service, convience and friendly service.

Piedmont provided a Rotoscoped-Rooter Service. The repairman was here one hour and fifteen minutes. The service was performed well. The price of $605 shocked me. You judge whether a guy should earn that amount of money to unclog your drain in essentially one hour.

I was so impressed with these guys. Thorough, professional, knowledgeable, and they gave me a great deal on a new AC/furnace. They were meticulous in setting up the new equipment, and explained the issues in layman's terms. Not to mention their speed and efficiency - I called them on a Saturday afternoon, and they were out in less than an hour! I highly recommend them, and will never deal with anyone else!

We had air coming into our home, but it was not cooling...instantly we knew it must've needed freon (or coolant/refrigerant). *Note: I am not as much of an expert with HVAC as I am with plumbing, but I just knew that sitting in a hot house with my mom and 8yr. old child with temperatures averaging in the upper 90s+ was NOT happening.

At any rate, after multiple failed attempts to find someone (ANYONE) who would come out without a week or more of a wait list as well as insane price quotes for diagnostic tests and lot of other unnecessary fees before getting to the pricey cost of refilling the A/C unit with the material that makes the air cool, the Lord sent us the sweet receptionist (hate I can't think of her name), followed by a return call from Robert, ending with Alex. PRAISE THE LORD!!!

Not only did these 3 individuals arrange for us to have air, they did it within a 24 hour window...the day after one of the busiest holidays -the 4th of July! They were professional, Robert was honest about time windows and costs, and Alex was efficient and thorough with his work on our unit -which, by the way, didn't even seem to take but 30 to 45 mins. My mom, daughter, and I can't begin to tell you how ECSTATIC and gracious we were for the Piedmont Metro team...and might I add, the house is now so cool, we actually had to bring out blankets! Ha ha ha...no, we just raised the temperature a bit. But, all in all, we will NEVER go to another big chain HVAC company or our sorry a** insurance company [AmHS] again.

Thank you, thank you, thank you to you 3 angels!

If I could leave no stars I would. There are not enough hours in the day to describe all the terrible things about this company. Robert is one of the most unprofessional and rude people I have ever had the displeasure of dealing with in my life. I had no choice but to use them as they were contracted by the granite company. TWO MONTHS later and the issue still hasn't been resolved. On five different occasions Robert set up appointments and was a no-show without any sort of call. It took a very unhappy call from me to finally get him to send someone and then the repair job was horrific leaving me 6 holes in my wall. The electrician was nice and said he would come back out to do more work to repair it, but Robert never scheduled him to come back out and will not return my calls.

AVOID THEM AT ALL COSTS.

If I could give 0 stars I would. We were told that service people were either coming within an hour or coming the next day for 5 days. They did not keep us apprised of their intent of service, every time we needed to call. We had to take of work 5 days and wait for nothing! We called R & C Services and they came that day and fixed the problem. Don't use this company unless you want to use your valuable vacation days sitting in a hot house waiting for no one.