Marshall Heating & Air

Mike was early for the appointment and was quick to solve the problem. Brad was very understanding of the change in installation reccomendations from 11 years ago to today and he waived the service fee to repair the flue pipe due to the minor leaking. Exceptional customer service!

Called at 5:15 on a Thursday and had a tech out the very next day. He was very informative, and knowledgeable. They were able to fix the problems left by another company.. Marshall Heating & Cooling had my house from 85° down to 70° in no time. I would recommend this company to anyone, and they will be my go to from now on. I appreciate everything.

Called multiple times to get a price on a whole new replacement system for my house. I got strung along for a few weeks with appointments that weren't kept, promises for phone calls that never happened, and ended with a random unsolicited call from another HVAC company out of King. It would've been fine if they told me they didn't want to do the job - but to string me along like that is not professional in the least.

I came across Marshall Heating & Air via the internet. They returned my phone call within minutes and setup an appointment the following week. Brad (Owner) came to my residence and gave me an honest assessment which is hard to come by these days. He stated that our crawlspace was in typical condition in comparison to most other’s he’s seen. He also stated that it wasn’t the worst crawlspace he’s seen and did not feel it was in dire shape as I (the homeowner) did. Brad gave me a couple of options ranging from French drainage system & sump, to encapsulation with dehumidifier, to moisture barrier.

He delivered the estimate and gave me a turnaround time which was less than a week. He and his staff came to the house and had it not been for an unforeseen problem with the footings, the job would’ve been completed in 3 days. They staff was extremely nice, proficient and very professional. They even entertained all of my stupid questions as I observed them work around the clock.

After the system was installed, I noticed a great difference in the coolness and air quality in the lower level of the house. Not that it was ever bad but the crispness in the air made it feel much cooler in the house. Now at 72-73 degrees, the AC will run you out of the house. I wish I had installed the system years ago. Money well spent. Partial encapsulation, French drain & sump, thick moisture barrier and a dehumidifier.

However, even though the system has produced exceptional results and will protect the house long after I’m gone, the thing that drove my decision was the connection I made with Brad and his staff. Most companies require thousands of dollars upfront to secure their services and lock you into a contract then get back to you as time permits. Not Marshall Heating & Air. They make you feel like you are their #1 priority from day one. What is even more profound, Marshall would not accept any money until the system was installed and I was totally satisfied with the project.

You will not go wrong choosing this company. Marshall will always be my first and last call if I have any issues with AC/Heating or crawlspace repair. Excellent job!

Dee Robinson

Thanks Marshall crawlspace for their professionalism, attention to detail and open communication. Not only did the crew complete my job early; they also managed to save us money on our vapor barrier installation in our crawlspace. I would definitely use them again.

Brad replaced my home system with a highly efficient new system. The old system left us hot in the summer and cold in the winter. The new system has been awesome! We stay cool all summer and last winter was the first time we we stayed warm throughout our home. Their service is excellent and quick.

Call these guys, you won't be sorry!! Our unit went out the Friday before the Easter weekend. We still had someone answer the phone late on a Friday afternoon!! First thing Monday morning James was at the house finding out exactly what needed to be done. In a timely manner we had a new unit order and installed. We are thankful for James and his crew. They did exactly what was promised in the most professional manner. Highly recommended!!
Kimberly and Dennis Dent
Lewisville

Brad and his team did an awesome job on replacing my heatpump with a new energy efficient model. I'd highly recommend their service to anyone that needs repair or replacement.

Thanks again!

Bob L

Stood up our appointment time on three separate occasions over 2 weeks time with no call to state they wouldn't be able to make it. We have been customers for a few years, but will be taking out business elsewhere now.

Brad and his team replaced our unit with a new system that made our utiltiy bill go down dramatically. Wish we had done it years ago. Awesome service from a great company!