City Air Experts Heating and Cooling

City Air experts installed a new AC unit and coil for me on 7/19/22. The owner, Rafael came to my house a week prior on the same day when I called about my unit not working correctly. He provided me with refrigerant at no charge to keep us cool until they were able to replace the unit. Salvadore and Jose arrived at my home on time and were able to replace my unit with no issues. I'd highly recommend City Air Experts as they are both professional and do high quality work!

It’s always a pleasure working with Rafael and team! He’s responsive, honest and thorough. Thank you!

Cory was very courteous & friendly. He made sure to tell me everything that was going on with my HVAC

My AC went out in the middle of 1 of our worst extended heat waves in years. I was in the middle of multiple surgeries trying to recover alone as best I could at home with limited mobility so going without AC for my cats and me would be intolerable. I called 17 AC companies & soonest anyone could get out was 2 weeks away. 😩By then I would have been a crispy critter. Thank God my neighbor had such a great experience with City Air Experts and personally recommended Rafael the owner. I know I’d be lucky to get in at all with everyone being fully booked and the high demand right now in our area but Rafael came to my rescue and exceeded all expectations. Not only did they communicate clearly and effectively but was kind and empathetic enough to squeeze me in after his last appt the next day. Being mindful of my post-surgery condition, when I didn’t respond to his text or call on his way to me rather than canceling, as many would have done, he took the time to come to my house, as he Considered correctly I was sleeping heavily. He checked all the major components & got me back up and running and I will never use anyone but City Air Experts for any of my AC needs.

Excellent service. He came out the same day that I called and diagnosed the problem, located the repair part and scheduled next day repair.
Raphael is very knowledgeable about the heating and cooling system and how to repair it. He is sincere and respects your property.
He wears a mask, removes his shoes and cleans up after himself. He’s very friendly and will explain the problem in layman’s terms.
I also signed up for his service agreement which was a great deal.
I definitely would use City Air Experts again.

Raphael is always quick to return calls and get you scheduled as soon as possible. This was our third time using City Air (first time for heater) and they never disappoint. I feel like he is very easy to communicate with and doesn’t try to charge you for unnecessary work. When we spoke originally this time he even gave me some ideas to try before calling him back so that I wouldn’t waste money in case it was a simple fix. We will continue to call City Air for maintenance and problems.

Rafael is a super nice guy who has always been incredibly responsive. We had a 23 year old unit go out in 100 degree heat and he was able to respond to us at 10pm on a Friday night. He showed up early that Saturday morning and fixed our unit. He has also installed a full system in our house in the past and did a great job, very professional and knowledgeable about HVAC.

Rafael and City Experts were EXCELLENT! From beginning to end they were very professional. A simple text and they responded quickly, diagnosed the issues and within a week had a new a/c unit installed. Even the emails & texts keeping me posted of progress, appt reminder, etc. were a nice touch. Thanks to Salvador & Jose for all of their hard work. Without a doubt, I will be calling them with any other needs. You should too!

Great small business in Charlotte. On time, very responsive. Gave me a heads up on some sorts that were looking worn and nearing their end of life, but hadn’t failed yet. Would highly recommend.

Always a great experience with these guys. Quick response time, considers your schedule, transparent, knowledgeable, and reasonable prices. I would highly recommended them.