Accent Comfort Services LLC

Dan Mills and his group at Accent are honest, prompt and reliable. Every person I've referred to Dan has thanked me for the referral. They're not going to sell you something you don;t need if it can be reasonably repaired, and if they do recommend purchasing something it will be priced fairly. These guys are great,

As a Realtor, I only use and recommend service providers I know. And I trust Accent to do a good job on behalf of my sellers and buyers. I use them on my personal home. Recently, they did an inspection on behalf of my buyer. The technician was polite, professional and patient as he explained the system and his findings to my client.

Initially I was very satisfied with this company, they fixed a short in our AC unit after a previous company replaced a fuse only to have the unit go out a week later. However, we're sitting at just over a month out from their repair (they have a 30 day coverage, it's been 35 days) and our unit is out again. Because it's not covered, we had to make another request through our warranty, got this company again, and the soonest available appointment is 10 days out. Reading previous reviews it's clear that this delay is due to using a warranty.. extremely disappointed and frustrated with both the quality of repair and customer service of this company.

I had no hot water. I had the gas company come out and he said it was a problem with my thermostat on the heater. My hot water heater was still under warranty for parts. I was able to get the part and my brother replaced it for me. We were still unable to get the pilot light to stay lite. So I called Accent because they were mentioned on the Rheem website. I wasn't sure if there was something else going on inside the heater. The guy came out and was able to light the pilot light in less than 5 minutes. I am not sure if it just needed time for the gas to start flowing again or what. They charged me $150 to light the pilot light! It was ridiculous. I wish I would have tried to relight it myself before the technician arrived. I would have saved $150.

I am on the board of directors for a nonprofit in Huntersville NC. We are building a Community Resource Center and depend totally on donations for support. We were in need of a plumber to install the disposal and kitchen faucet. I contacted Dan Mills at Accent to ask if he would help us. He said YES! He scheduled an appointment to send a plumber out quickly. The plumber arrived on time, completed the installation, was very professional and cleaned up after he was done. You can't ask for a better response time and support than Accent Comfort Services provided our organization. I would highly recommend!

We highly recommend doing business with Accent!

We were adding on a new sunroom and were faced with either keeping our existing A/C unit and purchasing a mini-split (for the addition space) or buying a new 4 ton system which would accommodate both. Accent provided us with quotes both ways and it turned out buying a larger unit was the better value.

The Accent team arrived when they promised, completed the job ahead of schedule, and overall did an outstanding job! More importantly, they provided exceptional customer service and quality workmanship which are rare finds these days.

We could not have been more impressed with their team of professionals, but especially with Kirk (Sales) who led the team’s efforts each day. Kirk is friendly, knowledgeable, and commited to make the customer happy! Every detail was taken care of, including balancing the airflow into each individual room to accommodate our individual needs.

Accent as a company is truly a dream team! Thanks ever so much! Carol

Accent Comfort Services is a first class operation. This is the third system they have replaced for me and their service has been outstanding on each occasion. This latest system was extremely difficult to do and they made it look easy. Would recommend Accent to anyone who needs their services !

Great Service! Very Professional! We've had 4-5 companies do warranty work on our HVAC system over the last several years and we have never had the service and professional treatment that we get from Accent. They do a great job, do not try to sell us service or products we don't need and I know the owners are trustworthy and have their customers' best interests in mind. I can't recommend Accent highly enough.

Edit Our insurance company sent them out when our heat pump started acting up. They called us right back and set up a convenient time to come, called 30 minutes before they got here, ordered parts and came back the next day, also calling before they got here. I had to edit this posting because as great as they were calling etc. After the heater repair?? My ac stopped working. The first time I cut it on. It was 2 weeks later, supposedly fixed it and after 3 attempts. I called my warranty back and had someone else come out and fix it.

Needed Service to replace my water heater that was quite old. Accent gave appropriate updates for appointment scheduling and when the tech would arrive. Trey was knowledgable and submitted all the appropriate details so the service could be performed ASAP. Thank you for great customer service.