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Rose Ann Stapleton
Francis was able to identify the issue with my Mr. Slim air conditioner. Francis is an excellent technician & honest person. Service company I used previously never did the proper cleaning and service. I highly recommend Francis from FASTECH.
Hengqiao Zhao
Had high expectations due to all the good reviews, but eventually didn’t feel that satisfied. Francis worked on diagnosing my furnace for about 40 minutes and didn’t figure out the root cause for the smell. Said it could be valve and igniter but wasn’t sure, so he left without fixing the issue, and still charged me $400+. He did find an issue with the placement of a cable which I appreciate though. He told me he might waive the first hour labor fee but eventually did not, so it was a $200 service fee plus additional $200 labor fee for just less than one hour, without fixing the issue. And 2 or 3 days later he quoted me another $1400 for the valve and igniter replacement. Given that he mentioned to me that if replacing valve doesn’t work he could replace the entire thing for me, I followed up and asked how much it would cost to go straight replacing the furnace. I haven’t heard back from him since then and it’s been a while.
ron
Great service. Francis arrived right on time for my appointment. Got right to work and promptly diagnosed and fixed the problem. Highly recommend.
Hudson Smith
Arrived quickly & did a thorough, efficient job. Thanks Francis for fixing our Miele & providing Sub-Zero maintenance! Now that our dishwasher is fixed I won't need to get a divorce.
Carlos Aguirre
Informative, professional and honest service, among many other sterling qualities. Francis is the standard that others should follow.
Mitchell Horan
This is the only number you should EVER call when you have issues with your HVAC and/or your thermostat!
Francis is a total pro! He is completely honest and has outstanding response time. He provides a through explanation with detail on ALL your options, he is clean and orderly and provides excellent communication ….. on top of the professionalism, he is an outstanding, pleasant gentleman.
Don’t call anyone else. ….. this should be your only choice!
A C
Same day service when fridge died. Fair price, communicative, and good quality. Highly recommend!
Liza Calache
I’ve always had bad experiences with HVAC contractors where they were either not being honest about what is wrong or inflating the prices. That all changed when I had the pleasure of dealing with Fastech 2000. Francis was our technician and he was not only honest but was very professional about handling our situation. He is very knowledgeable of many systems and went out of his way to make sure that the system was working before he left. I am so relieved that I now have someone I can trust with all of my HVAC and Appliance issues. I recommend Fastech without any hesitation.
Ferve Khan
Francis from Fasttech came to our house last November while we were having problems with our AC and heat, which our current provider could not fix. Francis was friendly, flexible, knowledgeable and quickly diagnosed the problem. After unsuccessfully trying to make it work with our current provider, and in a pinch because our AC suddenly broke and the temperatures were rising, we called Francis back.
We corresponded throughout by text, which was very quick, simple, and efficient. He even sent the work order through text, which made the review and approval process extremely quick and easy to navigate given my hectic schedule.
For the appointment, he came on an emergency basis and stayed overtime, while not charging us extra rates. He honored our payment of the service charge in November (months later). He came as early as possible and worked overtime trying to solve the problem, despite a difficult workspace and 90 degree temperature. He asked several sets of questions and took ownership of the situation. He also documented the whole process (from our initial text to schedule the appointment) very well and comprehensively checked all our systems (from outside and basement) and re-checked them after the job. He explained the issue thoroughly and clearly. And he got the job done.
Francis is a consummate professional, extremely hard working, gets the job done well and quickly, and is reasonable and flexible with pricing. We have started to build a trusted relationship with him and will be going to him for all our AC and heat needs going forward. We cannot recommend Francis and Fasttech strongly enough.
Ricky Smith
Amazing! Very professional and thorough. Honest and up front about what was needed and cost.
Our clothes dryer was acting up and now its fixed! Even lint screen was spotless at the end...didn't know this was even possible.