Potter Heating & Air Conditioning-Perrone Plumbing

This company has taken a turn for worse unfortunately. They’ve been this property for over 10 years. Dawn was extremely rude and unprofessional, no regard or care for customers. I used to have positive experiences with their previous staff. It's hard to believe an established company would keep such an employee as Dawn. Stay away and choose as company that appreciates your business. I've worked with the company multiple times for installs and maintenance calls. They installed a commercial grade hot water tank that was malfunctioning after 2 years, which is ok, but after this customer service from Dawn I will never be contacting them again.

Boiler went down so we had no hot water, heat, etc. They were extremely responsive and had someone to the house within an hour. The technician was very knowledgeable and had us up and running within a half hour. Highly recommend! Eric

The scheduler in the heating department is the absolute worse. Technicians called two days after the fact, no heat call, I cancel them prior to arrival or any services performed. She calls me threatening to take me to collections? For what? No services were rendered, there's no service agreement in place explicitly stating your policy, nor did anyone call the day before or the morning of to confirm the appointment. You didn't do your job nor did you communicate effectively. The owner has been great, but I highly recommend looking at this new staff in place.

Do not use this business if you need a quick turn around on a repair or replacement. I called them for help with a broken furnace on the night of 12/4/2022, they had a technician come out on 12/7/2022 and the technician told us we would get a quote for repair and replacement the next day. It is 12/16/2022, in the middle of a winter storm in Syracuse, NY and we have not received a call, email, or quote for the broken furnace. I did follow up on Tuesday, 12/13/2022 about the quote we have not received they told us it would be a "few more days".

Yea well in a few more days we were frozen over. I called a different local company and they said they can install a new furnace tomorrow and gave me a quote THE SAME DAY.

Don't waste your time with this company. Will never be using them again and don't recommend them at all.

Had the pleasure of using this company when our furnace kept dying out. The supervisor even came out on a Saturday away from his family obligations to help assist and we were without heat in the middle of the winter. Then fast forward and our water heater wasn’t doing much. Again same supervisor came out and assessed the situation. Told us everything we needed to know. Sat there and explained things, broke it all down so we could understand. Even showed us a few tricks to get things moving along in the future. Service was fast, reliable , and very affordable ! Would 100 out of 10 recommend this company!!

Definitely will not recommend to family, friends and coworkers. Took 6 weeks to repair a leak in a tankless water heater. The blame was passed around to the distributor and vendor. Who really knows what really happened. Had to beg for any repair costs before repair started. Never given an itemized cost of the repair before or after repair, even after asked repeatedly. Leak returned 6 weeks later in a different spot and billed full weekend charge of $270 for a 2 minute diagnosis. Could have been given a courtesy visit or reduced charge since the repair process the first time around was horrible, to say the least. Wondering if the length of time it took to repair the first leak caused damage and caused the second leak. Feel ripped off.

Reached out to Potter Heating & Air Conditioning for a quote on my hot water heater and my furnace. They sent out someone to look at the furnace but never actually sent out the quote. I set up an appointment for the hot water heater and they never showed or communicated with me. I've called several times and my calls are never returned. Very unprofessional office staff. Will not be using them.

There’s nothing worse than losing AC on a hot summer day, potter responded very fast! Within the day it was back up and running and I was done sweating! Great customer service, smart and all around nice people!! 10/10 would recommend!

Potter Perrone answered immediately to an after hours emergency call. The crew that showed up did a through inspection and fixed my backed up plumbing issue in an hour, honest and reasonably priced I won’t go anywhere else for any of my heating cooling or plumbing needs again!

I contacted Potter Heating to schedule a boiler cleaning and possible part replacement service call and was pleasantly surprised to be offered an appointment in only 2 days. I decided to schedule the appointment for the next week due to my schedule but other companies were 2 or 3 weeks out.

The day of the appointment the technician had an emergency call before our appointment so he was delayed by about 45 minutes. I did have to call to find out where he was but was provided an explanation and estimate on when he should arrive which was accurate.

Chris, the technician, was very helpful throughout the cleaning and inspection. He answered all of my many questions on our "new to us" home heating system and ensured I knew how to monitor it in the future. The burners were cleaned and he addressed my few points of possible concern. No pushy sales or service plans just a great experience. Thank you Potter Heating and Chris.