Appliance Parts Warehouse USA, Inc.

Just like a few others, I had gotten a part from here and was given the wrong one. I had went through the phone and given them the model of the part and even double checked it to make sure. When I went to buy it I had to wait for it to be installed, but when the installer came they realized it was the wrong part. So, the part was not used and it didn't make it a few minutes out of packaging. Despite this, the return policy strictly states that you can't return electrical parts or even trade them out, this includes if he gives you a defective piece of the wrong one. He's not willing to change his mind on this either and all orders are final. If the service actually gave me the part I needed and I was able to use it, I'd rate them high as I had no issues with customer service until trying to return to get the correct piece. Be careful to get the right part before buying if its electric, otherwise he will sell you the wrong thing and refuse to give you a refund.

The lady in there is kind of abrasive at times. They always have the part I need and it's your typical mom n pops business.

They usually have the parts that you need… And the prices are decent, I don’t buy the stuff so often that I can really look for competitive pricing anyway. But, depending on who’s behind the counter, the service can be SLOW…. Bring a book…

Very pleasant ,helpful . My new go to repair parts place. 5 dollar part saved me from a 300 charge from Sears. Thank you Thankyou. Sue O

HONOR YOUR RETURN POLICY. 5 day returns on unused parts. I didn’t use the part, I hooked the valve up to my washer but never put any electricity or water through it. DID NOT USE IT. Noticed after that I needed more then this part so tried to return it. I was told the return policy is unused or “uninstalled). That’s not written on my receipt.
On top of that when I exchanged some angry words with the employee over it and left HE FOLLOWED ME OUT TO MY CAR. He had something in his had (a pen, maybe a screwdriver) and was still cursing at me. I met him halfway to my car as I feared he was going to damage my car with whatever he was holding. He continued to approach me but I wouldn’t let him get closer to my car. He continued menacing me and threatening to hit me saying “I should shouldn’t I?” and calling me “handicapped guy” because I have a handicapped sticker from when I was hurt in the Marines. I called the police who never showed up. Be warned about the bald wanna be muscle head with glasses in here. He is going to hurt someone.

Spoke with Tommy help me with my washer and dryer also help me fix the stove a bout a month ago everything’s been great so far thank you

Great service. Usually have parts in stock and ready to go. Very helpful staff best place around to get all appliance repair parts. Highly recommended.

I needed an appliance part urgently and called in for availability. Brian helped me out by looking up the diagram so we can figure what the part was called. He took time to find everything for me and at an extremely reasonable price. And it arrived next day. To say that customer service did an amazing job was an understatement. The part he found fixed my issue so I am extremely thankful. Highly recommend calling these guys if you need any parts.

Extremely helpful and knowledgeable woman helped me. I didn’t have the information I needed but she figured it out. Told me to call when I got home to confirm I had the right part. Very friendly.

Great customer service! I can’t believe I walked in and they had my washer part in stock and my husband fixed it the same day...now to do laundry! Thanks!