Integrity Heating & Air Conditioning

Outstanding customer service, extremely knowledgeable answering all my questions along the way. Great communication. Name suits their work! Will certainly be using them for all my hvac needs moving forward. Thanks integrity.

The Integrity Heating and Air team is AMAZING! They are extremly responsive and have assisted us in a very timely manner. Couldn't ask for better service!

The Integrity Heating & Air employees are amazing. Super helpful, always there on time and happy to help. Could not ask for a better company.

Very reliable, thorough & extremely helpful!

My address is 8 Collier Drive, not W or E. Please fix in my account. Pablo went to 8 Collier Drive W (west) per instructions from your office. As a customer for a number of years now, I would think you’d have my correct address. Don’t post publicly as it contains my address.

Update as of 6/1/2015 - Spoke to Bill the owner who was very apologetic about the situation and will be issuing a credit. This was handled in a professional manner. I will probably try them again.

I called them because my central A/C was out. The lady on the phone acted like I was bothering her. The technician comes to my house with a lets hurry up and get this over with attitude and explains the $99.95 service charge to come out I said yes i understand. Then we go outside, he looks at the condenser unit and the metal box on the wall which has the electrical disconnect. He pulls the handle for the disconnect and looks inside. He then removes the cover for my condenser unit and hooks up the voltmeter. He puts the disconnect handle back in and pulls it out again and says you must have an electrical issue in your house at your electrical panel you'll have to agree to a $305.00 diagnostic fee for me to go any further. I said I have to see if I have the money for that, the technician says I dont have time need to know now I have other stops I have to do. I check my account and give the ok. He goes outside and not a minute later my air is on and he comes in and says "your all fixed there was a blown fuse in the disconnect box outside". I know he saw the problem when he looked in there twice he just wanted to charge an extra $300 for his 2 minutes of diagnostic work. These guys are crooks. Will definitely never use them again.

Integrity is the best!!! Their name says it all!! Their service was excellent and all that was getting done was thoroughly explained to me!!
I am now a lifelong client and already have recommended Integrity to others.
Thank you Integrity!!!
Linda

These people are a scam!
They'll return your first phone call promptly, do a service and then sell you a 3 year contract, with annual checkup included. However, they will not pick up their phone ever again on your account. Last year I called twice a day every day for 2 weeks and left a message, but got no callback. So they hit you up form your money and then provide nothing. I have tried both their 914 and 845 area code #'s (goes to the same place) and tried each option, even including sales.
Save money and frustration - go someplace else!

worst experience with a vendor ever!! unprofessional --- Did not honor what they posted on the website as $25.00 off for $99.00 fee to come out to house. When he arrived he was not cordial (actually moody) but put that aside, he came in and immediately made me sign that i would pay him the $99.00, he looked at the system and then said it will cost you $349.00!!!! for me to JUST diagnose what the problem is here and then we'll charge you after that what the repair will cost. My question Don't you diagnose and see what the problem is first and then tell the customer--- here is the problem and it will cost you this much??? Told him could not afford that exhorbitant fee and then pay again what the repair would be! After he STOMPED out of my home, I called several places and each vendor said they would diagnose first and then explain the problem and what it would cost. I called vendor in Bedford Hills yesterday, they came this morning, found the problem in 8 minutes and then told us what the problem was and what it would cost (which i might add he just looked at it and knew immediately and charged me $238.00), its working beautifully now. INTEGRITY is money mad/and a rip off. The "owner" definitely tried to take advantage of us and after 10 minutes he walked out of our home with my $108.00 for doing ABSOLUTELY NOTHING. no star is warranted here, except that the office personnel was professional and very cordial on the phone. DO NOT CALL THEM Do your DUE DILIGENCE AND CALL OTHERS before you call them. I will give you the name of the Outfit we used from BEdford Hills.

It started well, Bill gave me a good deal from a few others out there to replace my unit but from the day they started the replacement of my heating and cooling system, a $6,000 dollar job, we had issues.
His guy undermined anything I said about the previous state of our cooling system (most likely because I am a woman) and he made a few errors! Bill came out himeself to correct their faults and and to make sure nothing else was wrong, which I appreciated! But shortly after his efforts he replied to me with back handed comments like "At this point I'm losing money here"
Really, Bill? You're making a profit for a major job and .and you claim you're losing money? The aggravation alone is enough for me....and perhaps others haven't had this experience but mine so far is so unfair!

GETS WORSE....I had a second inspection from the town (because my realtors said it doesn't look right) and the inspector now told me he (was another inspector prior) would've failed initial inspection because the condenser was not stabilized nor was it insulated-which bill never mentioned anything about the condenser needing a platform to be stabilized with...so the first inspection was done and I bet the passing inspector was friendly with Integrity company because they both told me it was managements/condo associations job to do that, but it this WAS NOT the case, but it was Bills job to inform me of all that before putting the unit/condenser down.
If a business has 30 years of experience, why can't tell if the thing needs stabilizing? And he said, and I quote, "my job is to hook it up"
So basically I, the customer who is replacing a unit for the first time ever, should have known?
I paid 6K for a job done that should have been done exactly right!!! I would have been fine even if I had to pay someone else to do the concrete/bottom part, but it was HIS JOB to inform me, and he did not.

Now that I am trying to sell my home and realtors are pointing out how the way the unit looks!! I called him several times before in order for him to assist with the proper handling of all this and he said he'll send a guy but at this point its not "his job" to deal with it.....
I'm done! I will get someone to insulate and stabilize the unit, I would never want to deal with Integrity again.