Unlimited Plumbing

This review has been edited since my original.

We called on Monday to get a price estimate on some work that needs to be done as soon as possible, the owner came on Wednesday and said we would receive the estimate through e-mail in a couple hours. Toward the end of they day we hadn’t received it so I called to ask and was told “we will get back to you”. We never heard back so I called again this morning and was given the same answer.

After my original review posted I got a call within a few hours from the owner apologizing, he explained that for some reason our quote was being sent to a wrong e-mail. They corrected the e-mail and we got the quote which was significantly lower than the plumber who is doing the work, but we had already signed the contract with the other plumber and left the deposit.

I wish there hadn’t been the e-mail confusion and feel that the staff should have done a better job ensuring they were sending the quote to the correct person because we would have gone with them not just on price but also the owner seemed very friendly and knowledgeable.

We plan to call them first next time we have a plumbing need so we can give them another chance.

I'm a Service Manager of a unique product that requires service by contractors who are dedicated to their craft. In the 10 years doing this, Unlimited Plumbing has stood out as one of my top contractors. Christian and Tyler take pride in their work and Charity always communicates promptly with great details. I highly recommend Unlimited Plumbing.

I can't say enough about Unlimited Plumbing!!! Tyler came out today to fix an outside faucet. What an amazing employee!! Professional, kind, courteous, knowledgeable, honest and an AWESOME attitude. Unlimited Plumbing is blessed to have this young man working for them. I've used Unlimited Plumbing numerous times throughout the years and have always had a great experience and their prices are reasonable. Recently, I used another plumbing company and was extremely dissatisfied with the whole experience and they were outrageously expensive. Live and learn. Unlimited Plumbing has my business from now on. Thank you Tyler and Unlimited Plumbing!!!

Wow! I am just amazed by this company. Their prices are very reasonable compared to other company. My first time to use a plumbing service and I am so lucky to be recommended to Unlimited Plumbing. The sales rep., Ramon was extremely helpful and professional. The technician that came out, Alan, was extremely quick and efficient at repairing our hot water tank. He was respectful of our property. We really appreciate him answering all the questions we have as well. He was extremely knowledgeable. I can not recommend them enough. Thank you again for taking such great care of us!

We needed a new propane line for a new tank installation. We also needed the old tank to be useable until it was out of gas. Eli Romero and Eric Gonzales were very proficient and professional. They are also very friendly. The work was done with up to code materials and any mess was cleaned up before they left. This project went very well and was scheduled very well around our needs. Excellent company and employees.

After using them for an upgrade to my AC on a previous home, I had Unlimited Plumbing do all of the plumbing and HVAC for a new build. I can't say enough good things about Charles and the whole crew. They actually caught a layout mistake of my framers that would have cost me a great deal of time. They were professional, communicative, and easy to work with. One year later and I have no issues with their work or products. I call with dumb homeowner questions about my systems and they patiently provide clear direction. I've recommended them to numerous family and friends.

Tyler spent nearly a day at our home installing a new PRV, repairing a leaky toilet and faucet and replacing calcified faucets. He demonstrated a high skill level and outstanding customer service He was friendly and caring and kept us informed throughout the day. He is the best plumber we have ever had..An asset of this company is using quality parts. Another asset is Tyler reviewed the bill with us in detail when he finished the job. rather than our having to do this review on the phone the next day This is a company that is totally customer focused. The office staff Ramon, Charity and Donna are also
part of a team that works to please the customer. In this day of almost no customer service, Unlimited Plumbing stands as a role model for this profession. We have found our plumbers at long last. Bob

Eli + Eric on 4/21/2021 - Gas Line Install for Electric to Gas Range Conversion

Eli and Eric were super courteous and professional. Cleaned up perfectly after themselves. Presented options for moving forward when they hit a possible snag in installation in terms of materials and deployment/run methods. They finished the job in about half the expected time but since we had to change the piping that made it a wash in terms of anticipated cost.

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Clarence + Adam on 7/31/2020 - Water Heater Install, Water Softener Install, Washing Machine Faucets Replacement

Clarence and Adam came out on time and finished within the expected time it was anticipated to take. Nice guys, but since they were in the garage I didn't interact a whole lot but they were good guys to me. The work was done cleanly, only a little dust needed to be cleaned up. Piping looked really clean! Unfortunately one washing machine faucet leaked the day of replacement and continued for a while before I decided to call and have it taken care of. I don't fault them for that though.

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Craig on various dates - Site Surveys + Work Quotes

Craig is always courteous and professional and is excellent about following up. The only time I paused for the cost of a project was when we talked about a water softener install because my point of reference was for a big box store softener. After doing some research I felt comfortable with recommendations/preference on that and anything else that has come up. Always nice to have him out!

Our water heater went out and we asked for options since we have radiant heat in the floors. We were given several options and decided to replace the boiler which would not only heat the floors but the hot water too. It is a very sophisticated and state of the art system that is much more efficient than our old system and will save money on propane usage.
We have nothing but compliments for the men who were so professional and competent in installing the system. These men worked very hard to make sure everything was done perfectly. Gabe was the mastermind who installed the majority of the system along with his great helper, Dillon. Gabe gave us instructions on how to operate the system and was able to answer our questions. His knowledge of the system is VERY impressive.
Gabe returned a few days later with his helper, Luis to repair some faucets and reroute the tubing for the swamp cooler. They did an excellent job with that also.
We are very satisfied with the work that was done and cannot rave enough about how impressed we are with Gabe and his helpers, Dillon and Luis.
Unlimited Plumbing is very fortunate to have these men in their employ and they are definitely a huge asset to the company.

We are getting ready to remodel our kitchen so I had a LOT of contractors from all trades come to bid on the project. I was really impressed with Unlimited Plumbing's service from my first phone call to their willingness to work with my somewhat piecemeal project.
In the meantime, we needed an outdoor hose bib replaced so I decided I'd "try them out" with this job before committing to my large kitchen job. I'm sorry to say I was unimpressed.
The technician arrived on time but what should have been completed in less than an hour took almost two. Why? Although he knew it was a frost free faucet, he did not have the right size on his truck (understandable). Then he spent over an hour driving around to three different suppliers looking for the correct part. And I got charged for his time @ $145/hour! I'm more than willing to pay for parts and labor, but paying for the technician's ill-preparedness? He should have brought a variety of sizes with him or at least been able to run back to his shop to get it.
This experience left me with a bad impression of how this company does business. Sadly, they will lose several thousands in future revenue when I use a different plumber for my kitchen.