Sunshine Plumbing & Heating

Sunshine plumbing helped us out replacing part of our distribution pipes on our community water system. We had difficulty getting anyone to do the work on our system, but these folks came through, the work was phenomenal, the price was great and our results were fantastic.
During the process the supervisors and workers were extremely professional and competent. They were able to get all the work done quickly with very few interruptions in service.
Our distribution system services several families and they were very informative and patient with all of our questions and requests.
They went above and beyond and I would recommend them to anyone in need of plumbing services.

Got me twice. First time, they came in to fix water flooding in one bathroom and ended up replacing the main line out of the house, digging up my entire front yard, not realizing this bathroom had its own drainage on the side of the house. Needless to say, it was close to 5-6 months of intermittent flooding from the bathroom before they finally got the problem fixed! This ordeal cost me a fortune. Most of my belongings in that area were completely water damaged. Another time, they came in to install a swamp cooler. It took them 10 hrs??! to get it done and I had to call the main office several times asking they send someone else from the company to figure out what the problem was. The water bill came back at $500 that month for that *one* day of repair when they kept the water running. Of course, they refused to pay it. I tried to email their CEO and office manager and the emails bounced back...of course. Beware.

There are many facets to Sunshine Plumbing & Heating, which are not all on the same team. The salesperson will promise you the world, telling you about how they will fix/install your heater with quick efficiency. The receptionist will tell you they are booked, and call somebody else. The actual Boiler Tech will start the work, then disappear half-way through. This is a broken system. The ONE guy who was their boiler guy, came out to remove my 22-year-old boiler, and install a Tankless boiler seemed like he knew what he was doing at the beginning. After only two days of work, he disappeared from Sunshine’s ranks, supposedly not returning phone calls, emails, text messages. What happened? Who knows? Sunshine apparently doesn’t even know. Later, I found out this Boiler guy has done this disappearing-act before. So, Sunshine sent out a plumber to continue the Boiler work. The plumber stated to me “he doesn’t know how the water gets into the Boiler, and he is a plumber”. Great, just great. The Boiler guy performs a reappearing-act, about a week after he left, and decides to continue the work at my house. Unfortunately for me, we spent the winter with no heat because the wiring for the radiant floor valves was not properly setup/connected to the boiler. There was more work that was needed to actually get the floor valves to turn on. Apparently, the Boiler Tech did not know this, or care to complete the work. In fact, the boiler did not even have a purge valve, so water could not be drained from the system. The radiant floor lines were never purged of air or old water. I called Sunshine Plumbing about this problem, and was told they currently have not Boiler techs, and was told to call somebody else. Unreal. So, the floors throughout my house were cold over the winter because Sunshine Plumbing and Heating does not know how to properly install a Tankless Boiler. I had to call another company to come fix the disaster that Sunshine Plumbing had left behind. My recommendation, if you have Boiler work, DO NOT use Sunshine Plumbing and Heating. They are terrible at returning phone calls, performing Boiler work, and just being honest about what needs to be done and is being done.

This company is fraud! We bought a house that needed the sewer line spot repair, and the previous owners paid for it and chose this company. Less than a year later, the sewer backed up, so we called them. They never did the work. We checked with the city, and there was never a permit pulled. They did come out and actually complete the work, probably so they didn't get sued. The previous owner paid like 3,000. Also, they told us they would reimburse us for having to call roto rooter, and when my husband sent the manager the receipt, he got no response. Do not use this company!

Insanely overpriced for the service that was provided. There was one employee that worked for less than two hours. He dug up some ground and capped a sewer line. I was charged $800 for this. Based on the cost I assumed more would be involved... As a former contractor myself, I can't see anyway the job should have cost this much. I assume the work was done well (can't check because it's underground), but due to the overly inflated cost I cannot recommend this company.

Called them for a water heater estimate, scheduled for 8 am thursday. No one showed up or called me. At 9:15 I called them , the woman said he had truck issues and can come now !!?! No communication and wasted my time

This used to be my favorite company for my
Business, but now I’m starting to wonder if they are deliberately dodging my service calls. I’ve needed a drain tech the last over the Last couple weeks, and they always seem to have an excuse why they can’t make it.

In late November 2022, I had a maintenance issue with my Carrier furnace that was installed by Sunshine Plumbing and Heating in 2011. I called for service on November 30th. When I asked for a service appointment, I was told that they were not scheduling service calls. I assumed that meant, in the short term, they were too busy. I asked for a later date, perhaps in January, and was told “we’re not scheduling service calls”. I told the person that over the past years, I spent over $12k with Sunshine, and what was I supposed to do? I was told to “find another contractor”!!!! I asked to speak to a manager, and was transferred to a voicemail. I left a message with my cell phone number and never heard back. Later that night, I went on-line to the Sunshine website. The site still has a portal to file a service request. I filed a service request, and that has gone unanswered. On 12/2/22, I contacted another heating contractor, got immediate service, and the maintenance problem has been resolved. My purpose in filing this review is to alert potential customers of Sunshine of this experience. I have no idea what is going on with Sunshine that caused their unacceptable response; however, I will never do business with them again. I gave this review 1 Star, only because I had to; it's really ZERO STARS.

I've had Sunshine do several services, but the big one was a recent install of a ductless mini-split system for AC and heat. Ron did an amazing job assessing our home and recommending what to do, was professional, answered all my questions, and put my mind at ease. When it came time for the work Henry and Rodrigo were on time every day (it was a 3 day job), worked super hard in the heat, were nice, courteous with our things, and professional. Ron continued to come by and make sure everything was going smoothly and answer any questions we had. All in all, everything went super well, our new ductless system works great and it's been such a relief to have air in our home again. I would recommend Sunshine for this and any HVAC, plumbing work you need. I'll continue to reach out to them for period maintenance of our system.

Sunshine, like most plumbers, has a show up charge ($89) to come over and do an estimate. When they came to my house, the Tech immediately informed he they do not do plumbing work related to sprinkler systems. He did his job and charged me $89 for the one-minute evaluation. Later, I made a telephone appeal to Sunshine to ask if they would consider abating the charge since the Techs weren't there more than two minutes and didn't do any work. Sunshine graciously abated the charge in full. Thank you very much, Sunshine. I'll be calling you guys again when there's a plumbing need.