Sunshine Plumbing & Heating

I have used them for 20years. Very professional tidy installation. Their price beat two other companies they were on time as promised. They have serviced my boiler for heating. Converted swamp coolers to refrigeration and. Changed out. Heaters and every faucet was changed out. They are a family business for 40+years

My 85 year old mother-in-law who is a widow has a roof top unit (RTU) with refrigerated cooling and gas heating. It was blowing cold air this winter and I was out of town and she needed to get it repaired. She contacted Sunshine and they came out and got the unit heating again for $240. They recommended that she replace the unit and gave her two quotes with the lowest being $11,300. About 5 days later the heating quit working again and Sunshine was contacted to come back under warranty. They said the tech had cleaned the flame sensor and there was nothing more they could do since they said the unit needed entire RTRU needed replacing. If they did come back out there would be another charge ($240). After getting back in town I did some research and saw that a new flame sensor is $20 and an easy DIY replacement. The tech should have replaced and not just “clean” the flame sensor. We got a second quote from Thompson HVAC for 35% less to replace the RTU! I would not recommend Sunshine for service or new work.

My mother had Sunshine install a new Aerocool swamp cooler on her home last summer. The installation was done poorly with the tech not sealing the holes in the roof from the old cooler, installing the wrong sized motor, and not setting the pulley speed coorect. Over a month later Sunshine finally came and fixed these problems. On startup this spring one of the fan bearings was dry and the seal had failed. Since it was less than a year old I figured Sunshine would replace under warranty (either their 1 year warranty or the manufacturer's 2 year warranty). Sunshine said the warranty was void because we didn't pay them to start up the unit this spring. I'm now working with Aerocool warranty department to have the bearing replaced. I should have learned my lesson earlier when Sunshine cut roof truss in my house when installing duct work a few years earlier. I cannot recommend Sunshine and I suggest avoiding them at all costs.

Took them 8 weeks to restore heating and hot water...3 different techs with an average of 2 .5 weeks between visits

Kurston from Sunshine Plumbing came to the house to help with the lack of air flow to one of the bedrooms. He was thorough in diagnosing the issue and provided several options to the solution. He was professional, kind and patient in his explanation of the situation and what needed to be done to resolve the issue. I use Sunshine Plumbing both at my home and in my business and I always receive fabulous service.
Michelle Jenson
Simply Real Estate

I called to have them look at heater in garage
and they said I need entire new system, so I called well name company and they fix no problem. Sunshine ripoff business

Wow, what great service. The service gentlemen Josh, was on time, very professional, took an impossable repair and got the job done for me. I've been so disappointed in the past with home repairs and Josh was so patient and worked until the job met all expectations. When I was in business I would wish for this exact employee. My plumbing is working and I can't wait to get that shower going. This company is very very fair on prices and for those that worry about the safe distancing, he wore a mask the entire time and cleaned up everything perfectly before leaving. My faith in home repair companies has been restored. I have a few more things I need done and I can assure you that this is the company I'll be calling. Thank you Sunshine Plumbing and Heating for making my day so much better. Brandt Albuquerque, NM 04-01-21

At This Point, They’ve Basically Stolen My Money

I called up Sunshine Plumbing to do a sewer inspection on a property I was interested in, after the general home inspection found there were potential blockages.

Sunshine came out fast enough and did some kind of sewer inspection, but that’s when all sense of responsibility and service ended.

After the inspection was done, I had to call them multiple times to try and get the inspection report and their cost estimate for fixing the issues they uncovered. This was all under a tight timeline that Sunshine knew about, and because of their delays, I missed several important deadlines in the deal. Eventually, Sunshine sent me a “report” that was basically a hand written report by the lady at the front desk, not the actual inspector. This report was bare bones, didn’t have any kind of cost estimation, or explanation of issues that they found. It basically just told me that there was a blockage. Sunshine’s report was less informative than the general inspection report I got on the sewer line. I spoke to about 6 people, including a manager there, asking for a more informative report and cost estimations. Nothing EVER materialized.

So eventually, we had to go with another plumbing company to get what we needed, but two weeks had already gone by. I called Sunshine on in late Dec. to ask for a refund. They were totally accommodating on the phone and said they understood and even apologized.

Over a month later, I still have gotten no refund. I’ve called four times about it now, and I keep getting the same excuse that “So and so needs to approve it and they are out.” Or, “Our finance team will be releasing those refunds at the end of this week.” All BS. I feel like at this point they’ve just stolen my money and I won’t ever see it again. Avoid using this place at all costs. They will over promise, under deliver, and keep any payments you made to them. If I could give them negative stars, I would.

We thought we had a water leak from our main water line to our home in our front yard, and Bobby from Sunshine plumbing came out and helped us find the problem. Bobby was honest, reliable and very professional. He gave us reassurance by showing us where the leak was, and that it wasn’t our water line to the house! He also showed us how to repair the leak! I wouldn’t wish plumbing problems on anyone, BUT if you find yourself in that hole, CALL SUNSHINE! They were fast, reliable and so honest. We will be using them again in the future!

After waiting over 2 weeks for an appointment, I received a confirmation on Friday for my monday appointment. The service tech was to call me, for service between 12-4, I waited the ENTIRE day, with nobody calling me. After I inquired, I got the Im so sorry our tech went out there. No phone no nothing. I will NEVER use this company, and NOBODY else should either. I will NEVER recommend this business. Customer service must not have been passed down to the generation who took over this business. Thanks for wasting my day, and thanks for NOTHING.