AK Aire LLC

I was interested in replacing my complete HVAC system- Kelly came by and gave us an estimate including whole house humidifier and new hot water system. We were very pleased with everyone's professionalism and curtious service. Fast, professional, answered all our questions, helped and explained in detail the new digital thermostat. I would recommend them again and again.

AK Aire did a ton of work on our house...they've installed ac, replaced pipes, replaced our boiler and water heater with high efficiency models, etc. They were always professional, on time, and worked hard. The work they did was high quality and done well. Just amazing service all around! I can't say enough good things about them! I can't recommend them enough!

AK Aire did a great job installing our new boiler and laundry sink. They were very professional, arrived on time, cleaned up after themselves and provided us with fair detailed pricing. I am very happy we went with them and would highly recommend them..

One again AK Aire was at our house to provide HAVC just routine maintenance, four years after they installed a new heating, air conditioning and water heater at our Capte Cod. When we hired AK Aire, all the other HAVC contractors said you could not bring the heat and air to the second floor with the same HAVC system. They all wanted to install additional equipment to satisfy our need. AK Aire did it. Using the new heating and AC system they sized, they were able to run the ductwork for the second floor. Heating and cooling completely satisfied.

Just had them do a major rewiring of my 100-year-old home. They were professional, efficient, and courteous and they did a great job. We had a clear explanation of what to expect and the possible cost beforehand, and they were fine with answering our questions as the work progressed. An electrician/generator specialist, Charles, was known to us for over 5 years while working for another firm; he is now with AK and is terrific. AK is lucky to have him.

My AC died during a 95 degree week streak. Sadly, I was gouged by Gold Medal when I had no other option, and they are just focused on taking you for as much as they can.

On the complete opposite side of the spectrum, I worked with AK Aire’s Kelley (co-owner), and she could not have been more helpful, kind and compassionate as I figured out my issues. She troubleshooted with me on the phone until someone was able to come out for an estimate, and honestly cared about my family. On what seemed like her day off! I do not run into many companies who have such wonderful people working there.

If you ever need someone for your AC needs, her company is one to have on your short list.

Avoid - unresponsive and unprofessional. (be sure to see EDIT after AK's response to my initial review)

A relatively simple outdoor gas line job to close our outdoor gas line ended up leaving an open-ended pipe on one end because capping wasn't done on both ends of the severed line. This exposure led to water and debris accumulation, requiring a full line replacement.

We gave AK Aire multiple chances to talk to us about the job and help make repairs, and we weren't even asking for anything for free. All we got was "yes, we'll get back to you". We gave them MONTHS to get back and no response after numerous attempts. This is unprofessional and unresponsible behavior.

The front-line person is friendly and courteous, but it hides the fact that the company doesn't want to own up when things don't go right.

The new contractor was shocked at AK Aire's workmanship, and we ended up having a new line installed.

Edit:
Since AK responded to my review right away, I am compelled once again to make sure those who are reading get all the facts straight. See below:

"Thank you for your review, and I am sorry you have had this experience. I took a moment to looked up our records and found that we did not install your gas line and it was preexisting to our arrival. Our call log states, in March of 2021, you called us out because you had and existing gas line that was not hooked up to a BBQ and left open to the elements. The energy company said to have a Plumber, which was us, come out and only cap the line to make it safe until you got a new BBQ."

FACT CHECK: This is exactly the point of failure when the initial technician decided to sever the gas line and cap ONLY the live end, where gas would come out of the house. The other end, the line leading to the BBQ, was left open to the elements, allowing water and debris to accumulate between March and July.

"Our second call log shows, in July 2021, you were ready for us to connect the gas line to your new grill and that we should call you when we arrive because you might not be home. When my Plumber arrived on site he started preparing the gas for hoook up and while doing so he found water and dirt inside the gas line while attempting to bleed air from the shut off valve at the house to the shut off valve at the grill. He rendered the gas line unsafe. At that time he recommended the gas line to be changed out and wavied the fees associated with the calI."

Fact check: This is true. Why would there be water in the line? To my surprise in hearing that the line was rendered unsafe, a little investigation was in order. The line that was not capped is exposed upwards with no tree cover. The root cause is the inadequate handling of the severed pipe back in March.

"As far as I can see an estimate was provided. I am not sure how we could have handled this matter any differently. I do hope you and your family stay safe and healthy. All the best!"

Fact check: Not true. Plain and simple. I have about 7 emails going back and forth between myself and AK Aire asking politely, plus phone calls, in the most courteous manner if I may speak with someone about an estimate to replace this gas line. NOT ONCE have I gotten a call back. Secondly, I noted to AK Aire that we live in a community of 1000 homes, hoping this would compel them to help us fix this problem? No reply. Google review? Instant reply.

This could have been handled differently by returning my email and request for an estimate, discussed what might have happened, and provided me a quote on the line repair. The only logical conclusion I can make as to why I never heard back is because AK did not want to deal with the situation after inadvertently causing it in the first place. I appreciate the response and explanation, because it ended up demonstrating the frustration I had dealt with for months. All talk, but sadly no authentic intention to help. I do also hope everyone stay safe. This was a minor job. However, I have put up with too much frustration to keep quiet. I hope you appreciate my candor.

AK Aire replaced our AC + heater unit and water heater . They did a great job and were a pleasure to deal with. One day I messed up a setting on the electronic thermostat that made the fan noisy. The owner, Alan, came by the same day in the evening and fixed it. I highly recommend them, they take great care of their customers.

I added a second water heater and followed up by having them install a humidity system. The whole team is top notch from installation, service and support.

I found them on HomeAdvisor initially because they had the best reviews out of the pack, and had 60+ verified and perfect reviews. Most of us just want to get great service at a fair price. I liked them out of the gate and honestly didn't even care about getting competitive quotes. I knew they would take great care of me. They have.

Thanks Kelley, Alan and team. Next off will be a new air conditioning unit next summer. Look forward to it.

Ak Aire has been a pleasure to work with. Kelley was extremely helpful and took the time to provide us with different options when giving us an initial quote. She was very organized and presented the options clearly. Her team showed up on schedule and was extremely patient while taking the time to thoroughly explain the work that took place as well as what was going on throughout the entire process. They all worked hard and managed to have our AC and Furnace installed in a timely manner despite the unideal weather. Overall,very happy with the outcome, highly recommend!