Aeromark Mechanical Inc

Mr. Moe Skenderi is a very polite and professional technician. He keeps me well informed about what’s he is doing of the maintenance work on the air conditioning system and well explained the problem and fixed the problem. Thanks to Moe’s good job.

An outstanding experience!! The Team at Aeromark was responsive, helpful, and highly professional. They assessed a difficult AC problem, came up with a solution, and did a complete and thorough installation. Every step of the way, they kept me informed, and they showed up and completed the work on-time with no extra’s. Many thanks to Marianna, Tom, Jose and Eddie!!!

I had a very good experience with the controls technicians. Moe and Sal worked together to install a complicated multi-zone controls system for a hydronic heating system in my house. They were meticulous and detail oriented. I would work with them again on another project.

The folks at Aeromark are extremely professional. I have been fortunate to work with Moe who services my area. Extremely professional, tons of knowledge and helped resolve all of our issues. Highly recommend!

Moe was a fantastic tech. Communicated well and took care of the issue right away. Thanks for the professional service!

Had the pleasure of working with Moe. He was extremely professional, knowledgeable and was able to repair our heating with an hour. Would highly recommend working with him.

Moe got my ac up and running quick! As others said, he explained every step of his service. Very much appreciated his time, service and knowledge. Thanks!!

Quite possibly the worst customer service and technical skills for a company requiring both if not at least the latter. So our AC was struggling to cool down our apartment during the hottest weekend of the summer. The cost is $175 just to get a tech out to take a look at what the problem is a bit high, but we decided to go with it because a few people in our building use them. He comes in and pokes at our AC to check power output and after 30 minutes determines there is a decrease in the power output. Next mentions he does not know how to work on a unit where is a Nest is installed...we are in the 21st century where most households have a NEST!!!! How do you employ someone that does not know their way around servicing a unit hooked up to a NEST....should of have been a red flag anyways he insists that the issue is the circuit board and he would order it. Gave us the model # etc. and say the office will call tomorrow with the quoted price it should be around $235. I look up the board and found it for under $150 beside the point the next day I wait and finally in the afternoon I have to call to find out what the quote is only to find out that the cost will now be $285 for that same board. I question their approach I understand they need to make a margin profit however I am not ok with almost 100% margin when repair time again will cost $175 per hour so I dispute this with them and they agree to go with the original $235.

He comes by two days later changes out the circuit board in an hour and unplugs the NEST over rides it to check the power output and sees that the power output is fine. He is prepared to leave my wife stops him (I was at work) to say well you need to see if it continues to work and actually cool down the apt not to mention you unhooked the nest thermostat.

He retorts oh your system is not compatible with the nest - (Then how do other people in our building with the same exact system have working NESTS!!!) I could install a new thermostat but that will take more time and cost you about $200!!

As a service provider if you do not know something say that and leave do not proceed to make assumptions and fix non existent problems to fleece the customer for money!! THIS IS ROBBERY and an ERRORS AND OMISSION lawsuit waiting to happen.

Almost $700 paid to this company and they didn't even fix the problem!!!

As a metaphor - I went to them to tell them my pizza has rotted cheese on it and I can't eat it. They took off the cheese put some new sauce on it and said the cheese is not compatible you owe me $700 for not fixing your problem thanks.

I come home and I am furious so I contact nest to see if they have any local experienced reps - I call that company and they diagnose it over the phone in 20 minutes that the system just needs a common wire to support charging the nest and the system separately this is a frequent issue and the circuit board is not a problem. This company comes the next morning adds the common wire plugs it in and everything is was good to go in 15 minutes running fine and only charged $200 TOTAL. Also mentioned the circuit board doesn't look like its new...when its new it tends to stick out.

Anyways I called the service number to tell them what happened and how they sent someone not knowledgeable enough to fix a problem that was fixed in 20 minutes and instead performed services that were not needed I wanted to give them a chance to redeem themselves The service manager indicated he would call me back regarding a credit and the whole time was rude about it....that was 2 and a half weeks ago.

Save yourself the headache and money go somewhere else.

So Aeromark came out on Friday Afternoon.At Park Bayonne And the Technician Mo did Such a Great Job with the Resident AC.. And I spoke to the resident this Morning and they told me they were very happy also with Mo..

We used Aeromark for a few years, but we eventually decide to switch company for the following reasons:

1. Technician visits are expensive, and technician has tendency to overstate the length of visit.
2. Technician has tendency to blame problems on other sources (builder, apartment maintenance etc.), and rarely offers useful solutions.
3. The company offers annual maintenance, which finds no problem always. Yet within 6 month of maintenance, PTAC unit start to break down and incur repair cost.
4. PTAC unit failed completely just after 5 years of installation. Technician can't find our records of our installation. Technician recommends re-installation which cost 2K.
5. Company has very short-term memory. They don't remember we've been using them for many years recurringly.
6. After shopping around, we found Aeromark charges signficantly higher than other peer companies. Aside from high labor cost, they seem to charge a high premium on the PTAC units they install for you as well.

Given the quality and price of Aeromark service, I recommend against using this company.