Pro Price Heating And Cooling

Let me start by saying, I highly recommend this company! My experience in every area was stellar. Starting with Nick, the technician who came to service my unit that wasn’t working, him recommending what my options were, taking the time to explain everything and answer my questions thoroughly. Gave me options, and having a 19 year old AC, we opted for a new unit. They gave me a 10 year parts & labor manufacturers warranty (that’s important, because if you just get a warranty from the AC company and they go out of business, you’re out of luck. With a manufacturers warranty, they will back it up even if the AC company closes their doors), and a service program for my other units. I couldn’t ask for more. The technicians that came out and installed the unit today were within the timeframe they gave me, courteous & professional. Even Sharon, the lady I spoke with in the office regarding my payment was super nice. The service I received was above and beyond.

Pablo showed up pretty fast and observed mask wearing so we were all safe. Great, friendly service and he provided great tips on how to run my furnace efficiently among other things! Overall fantastic service and I'd use them as well as recommend them highly!

First thing first...good for you Pro Price! You hired a kind, professional and patient person in Sharon. She never made me feel crazy for being HOT in Las Vegas with no air conditioning for three days. I was a tad bit 🤪. Good customer service is hard to find in this town. So thank you. My technician Humberto was fast and efficient. On the second visit he immediately found a problem that he described as intermediate and repaired it. We are happy and cool 😎 again. Five stars Pro Price.

Terrible company. Never returns calls. Won’t breakdown charges. I would never use this company again. Tries to over charge clients.

In response to your comment I have called 5 times to speak to a manager to explain why I you needed a crane to delivery a unit to me for $1800. No one would return my calls. Also you kept telling the home warranty company you completed the service and they couldn’t send the service to anyone else. To add insult to injury you tried to send me a bill for service call today for $150 and I have already paid the home warranty the $75 fee for you to come out.

No matter anyway. I got a good company to come out today and do the work without the use of a crane.

You guys have 1.5 star on yelp and 2 stars on BBB.

Seriously such an amazing and professional company ! Donnie was on time , friendly & so knowledgeable. He came prepared and was able to fix the AC unit quickly & effectively. Thanks again for your great work, I will definitely recommend this company to friends & family here in Vegas !

Really an amazing company. Awesome service, communication, and just nice people. Got a new furnace and system in my SF home and they did a solid job. Would absolutely use again. And they are a family business which I love! Thank you!

This company is horrible. The employee who books will hold you hostage in critical heat. Acting like god over your health in this heat. The owner of this company should pay attention. They changed my appointment without notice several times. Refused to come when originally booked. Then called me hostile when I complained and cancelled my service all together. I asked for a supervisor or owner several times and I was refused each time.

Couldn't ask for a nicer more courteous just lovely technician. Phone contact was also very responsive, made sure my needs were met with no hassle at all. Highly recommend!

i am truely impressed with this company. They came out on Saturday for a problem that was not fixable and then came back on July 3 and installed a new air conditioner. THANK YOU Pro Price for a great job!

AC company was called trough my warranty company. Once the AC tech (nestor) came out I showed him the problem, my fan was making a noise and it stopped working. I told him I believed it was either the capacitor or fan motor. He agree then said it or it might be a safety switch. Once I left him alone so he can do his inspection he came back and said that I had a leak and that my service caps were missing. He told me that it would cost me $850 to get it fixed and refill my system because the warranty won’t cover it because my caps are missing. I told him that I would not pay that out of pocket when I have a warranty company. Once Nestor left I found the caps that he said were missing . One of them was on top of the AC unit were he placed it, the other was dropped in front of my door.

I called a different company and the other company checked my unit. He assured me I did not have a leak and that the refrigerant was full. He replaced my fan motor and my AC stared to work and cooled the house instantly. It is not good business to have someone pay out of pocket on an issue that wasn’t even a problem.