Controlled Comfort

BY FAR is the worst A/C company, I have ever personally dealt with. Save your time & sanity by looking elsewhere. I'm currently renting a house with Family Property, who's been pretty good. I contacted the PM company on Monday & they automatically sent out the work order to Controlled Comfort that same afternoon. I have them 1.5 days to be professional enough to call me and schedule a time for the tech to come out and repair the A/C. Nothing,... Mind you; I'm sitting in a house that is 85 degrees.

On Wednesday morning, I called Controlled Comfort and spoke with "Raven" regarding the work order. She mentioned that she never received the work order. Easy, I forwarded the email and asked her to confirm that she received my email. I never received confirmation. Therefore, I called that afternoon & she instructed me that she could not accept the work order because it was sent from my email and not the property manager's email. Even though I forwarded the same email, she claimed never to receive it. So I email the PM and CC her on the email. I received an email from the PM stating they authorized the work order.

I still never received a call from controlled comfort. Therefore, I call them once again. Raven responded, "oh, yeah. Let me schedule that for you. Soonest I can get someone out there is Friday at 8 am". At this point, it's taking everything in me not to go to their office and introduce myself in person... But I keep it pro and say "sure" send him out Friday at 8 am.

Now it's Friday. The tech does not arrive until 2 pm. He checks the A/C and has to order a part. They're saying they cannot come back out and replace the part until Monday. Okay.... sure.

SAVE YOUR SANITY. Contact REBEL REFRIGERATION. THEY'RE much more professional. I've often dealt with them; their customer service is exceptional. This business will be out of business soon.

Dan H was the man incredibly caring kind and professional. He evaluated our problem and gave us all our options. We are in the Best of hands knowing Dan H will be handling our hvac repair and replacement.
We also had a water problem and he directed us to swiftly solve the problem.
Please ask for him he is the REAL DEAL!
Experience and knowledge!!

We were having issues with our downstairs thermostat working properly. Kevin was so nice to leave and get brand new thermostats for downstairs and upstairs so they’d match. 10/10 recommend and now the A/C is working perfectly.

Kevin was the Tech who came out from Control Comfort. He was very thorough, professional, courteous and respectful. He even put those booties over his shoes before walking on our floors!

Awesome work from the guys at Controlled Comfort. They got my godmothers A/C replaced at a decent cost (given inflation), and were able get it up and running. She's enjoying her new A/C and it's all thanks to Controlled Comfort. Thank you guys again!!

The A/C mechanic, Derek was very informative, friendly, and professional. Derek was just as eager to get to the resolution of my A/C issues as I was, and was enthusiastic about finding the problem. I would definitely recommend this company and Derek to everyone.!!!!

Aaron serviced my Ac unit and fixed it in a quick timely manner. Very knowledgeable and informative on why the ac went out. Professional from start to finish!

Ranee was friendly and efficient in diagnosing the heating issue. I was offered a valued customer discount as this is my second experience with controlled comfort. I am happy with the service and will definitely recommend them to anyone who needs a reliable HVAC company.

My A/C wasn’t working and Kevin came out a fixed it. He was very professional. Because my day wasn’t good at first. But he did the job got it up running. A awesome worker

Aaron was very professional. He kept us informed and got the job done. Our house is cool once again!