Solutions Heating & Air Conditioning, LLC

I was AMAZED at the level of service I received from Solutions Heating & Air!! We had our AC go out late one evening with the temps in the upper 80's, and when I called in the next morning, they were able to send someone out within an HOUR!! This is so important for so many reasons, starting with our young boys who are home during the day. I was honestly just hoping to get them out same day if possible, and I had also expected to call multiple companies in hopes to get any one out that day.

When the technician came out, Steven was friendly, and approachable. He asked me questions about my situation and took the time to understand everything going on. When it came time to tell me about he diagnoses, he was upfront about EVERYTHING! Cost, labor, and other variables. He was able to fix everything within an hour and still took time to make sure it was running properly.

I was impressed with the over all experience with Solutions Heating & Air. From the people in the office, to the technician coming to our home. I'd recommend them in a heart beat!!

Thank you so much!!!!!!

UPDATE! 5+ Stars!!!
Let me start by first saying that if I could give Solutions Heating And Air more than a 5-star review, I absolutely would! I’m adding on to the 5-star review that I posted a couple of years ago (you can view my original review at the bottom of this post), as they deserve even more kudos!

On a Saturday morning two weeks ago, knowing that it was going to be very cold later that evening, my Mom and I turned on the heat. We waited….and waited…and waited some more. We thought it may take a bit for the heat to kick in as it had been at least 8 months since we’d last turned it on. We were wrong. It did not turn on, and after an hour of waiting, I picked up the phone to call Solutions Heating And Air, remembering what a great job they’d done years ago.

From the first phone call, I knew that the friendly service had definitely not changed over the years! They told me it might be 2 hours or so as they were helping another customer at the moment (remember that it was also the weekend, so longer wait times were totally expected!) Ryan called me in just over an hour (earlier than expected!) and asked if it would be okay to head right over! He came to my door, very politely asked and offered to wear a mask if we’d prefer (due to COVID), and then got right to work! And you know you’re in good hands when your dogs, especially chihuahuas like the new person who’s entered your home! After a short while, the owner, Chris, also showed up to help take a look as there seemed to be quite an issue happening!

Both Chris and Ryan tried everything they could before coming to the conclusion that my furnace (which was 16 years old and was original to my home), was done for. They explained to both my Mom and me, exactly what the many issues were with my furnace in simple-to-understand terms, and even discovered some shortcuts that the home builders had taken that had caused additional issues. By catching these issues, installing a new furnace, and bringing all of the duct work up to code, they not only saved us that weekend, but far into the future as well from other extreme damages! They presented us with all of the potential solutions, different furnace options to help us decide what would work best for us, and explained the process and next steps. They both came out first thing the next morning, and right on time at that, and removed the old furnace and installed the new one! The new furnace is far superior to the one we had, is quieter, and so much more efficient. And the cost, you ask? Incredibly reasonable and fair – again, you’re in the best care with them!

On top of the exceptional customer experience and service they provide, they are unbelievably friendly and honest people. They’re veteran owned and this makes choosing their service over others even more of a no-brainer! THANK YOU, Solutions Heating And Air, Chris, Ryan, and Sally (who can help answer your questions via Facebook Messenger) for everything! You are WONDERFUL!

PREVIOUS REVIEW:
I absolutely recommend Solutions Heating and Air Conditioning! They were so quick to respond, courteous, efficient, and honest! Due to the current health concerns surrounding Covid-19, Steven also wore a mask and gloves throughout to keep us all safe. Within just a couple of hours of my initial call, my A/C was back up and running! Thank you for your help Solutions Heating and Air Conditioning! Fantastic customer service!!!

Called pretty late and the customer service was great! Chris arrived quick and diagnosed the problem within a few minutes. He gave us a few options and a few cost saving options. We set up an appointment for the next day when he could get all the parts needed. Chris called the next day and asked if he could start on the repairs before our scheduled appointment, of course! Great company and employees all around!

We are very happy with the service we received from Solutions Heating and Air. They were very reliable, professional and easy to do business with especially in these challenging times (COVID-19). The team took precautions to reduce or eliminate contact exposure while in our home for both the estimate and installation. We had a couple of zoned heating and air units installed. They arrived on time, finished the job when they said they would and cleaned up after themselves. Would highly recommend using them for your next project.

First off, would highly recommend Solutions as a business. Steve is a phenomenal tech. As a whole he knows his stuff. He’s fair, works hard, and the companies lucky to have him. Chris was great at communicating and working hard to find the valve that needed replaced. Came next day, fixed, quick, no issues.

We won't ever use anyone else. This company was flawless. 💎 Amanda answered and had a technician out here in less than 2 hours. We had no idea what the issue was but Steven was here 10 minutes early and went right to it. He was courteous, professional, and considerate of COVID19 guidelines. He could have seriously taken advantage of us, as our unit is OLD. I'm talkin' the ancient dinosaur of units. But he didn't. He fixed what was necessary, answered all my questions, was extremely helpful, and just all around knowledgeable and on point. Prices were beyond fair. So grateful we found this company. My husband never has to complain about how hot it is ever again 😂😂 thank you guys!!!

I've had the units these folks installed since 2017. I've had a few issues, but nothing too major...wall A/C units can be a little finicky if that's a word. Every time I've called I've been greeted very nicely professionally (Sally knows me by now I think ha!). Then when the crew (usually Steve I think) comes out to work on these temperamental condensate pumps he's always very professional with a good sense of humor. Recently I had an issue with a refrigerant coil. Took a little bit to get the parts but once they were here they worked diligently (and safely with masks and distancing) and quietly as my wife is constantly in virtual meetings. Well as quietly as can be expected.

All in all I can say that this company employs a team that cares about their customers and goes above and beyond to help. They don't overcharge (in my estimation) and they don't upsell or talk over your head. 100% recommend Solutions for your A/C or heating needs.

I sent an email via their website and received a response right away. The phone call was pleasant and I was scheduled for a visit the same day. I was then called and offered an earlier visit.

Matt and his team came out and after digging a bit to figure out what the exact issue might be, they quickly diagnosed and got my AC unit up and running again.

They were efficient, friendly, and affordable.

Highly recommended.

Chris is fantastic, knowledgeable, patient, and dedicated. I am so glad we trusted Solutions to install our new high efficiency furnace and AC. His prices were far more reasonable than Thermal and the dedication he offers to his customers, is second to none. Trust them.

A big thanks to Solutions Heating & Air. We were in need of an emergency repair to the furnace vent in our attic. Amanda scheduled us the same day. Ryan (and his associate) were able to make the needed repair and made sure that everything was sealed up/secured properly. I would definitely recommend Solutions for all of your HVAC needs.