Kirkwood Heating & Air Conditioning

Overall, I had a great experience with Kirkwood and I would highly recommend their furnace installation services to anyone. Thanks so much for your help.

We have been dealing with KHAC since moving to Kirkwood about 12 years ago. They put in my heating and cooling systems at that time and I believe Chris was working for them then. Chris has maintained our system each Spring and Fall and we have not had one issue with the system to date. Grant you the system is great, however, we believe Chris's attention to detail has been exemplary and has had much to do with it's being great! His tenure at the company speaks volumes about the overall quality of the company and assures us that we can continue to have faith in KHAC and confidence in it's recommendations.

Collin and Jeff were assigned to install a new heater at my house. Not only did they do the job efficiently and professionally, they were also personable and cool to talk to. Care was taken on little things like using drop cloths to not get the house dirty, meticulous post-installation cleanup, and a crash course in operating the system and reading basic codes from it etc. Basically, KHAC and its people in the field rock.

Positives: 1) I am a repeat customer so I do think Kirkwood HVAC makes a point to accommodate my service calls. 2) Fast. The technician is fast -- in and out in an hour. 3) Job completed - equipment working. Negatives: 1) Chris has no friendly demeanor. He is aloof and is not interested in reviewing options or explaining anything with the homeowner (repair vs replace). Before you know it, he's cutting wires and you're facing a hefty replacement cost. 2) Next, expensive. Maybe shop around if you actually know what's wrong with your furnace so you don't feel like you got overcharged when the 60 minutes are up.

Outstanding installation! Could not be more happy with the job that Gary and Mike did. Very professional and hard working crew. Tyler and and the folks in the office we're great to work with, even tolerating my incessant questions without complaint. Time will tell on the equipment, but honestly, the sales process and installation could not have been better. Highly recommend Kirkwood Heating and Cooling.

KHAC has always been reliable, informative, and quick with their services. I have used them multiple times now and they will be the only ones I call. Their techs are professional and very informative.

Mike and Jeff were fantastic. I had a furnace issue and Kirkwood Heating sent someone the same day and diagnosed the problem. I didn't have to wait days to have the issue resolved as Mike and Jeff came out the very next day and completed the work. I am really happy with Krikwood Heating and Air Conditioning!

Response time and installation were great. The thermostat and furnace are not. The office is great to deal with! The thermostat kept giving errors and it seemed like an inconvenience that I was concerned. Had the thermostat replaced and it was recommended not to turn notifications on for everything, like that is a fix. It's just a bad product. After only a year the new furnace sounds like my old one with the fan making a squealing, squeaking noise. I would not buy these products again if I had the decision to make over again.

Excellent service!! Been using Kirkwood Heating and AC for more than 17 years. They are reliable and consistent - show up when promised and get the job done properly the first time!! Chris is always pleasant, tidy and professional.

Derrick, Jeff, and Gary came out to install a new HVAC system. The work was done quickly and with minimal disruption. The crew kept the area very clean during installation and observed all COVID-19 protocols. We have used Kirkwood Heating & Air Conditioning for the last 10 years and they've always provided top-notch service.