Service Pros Inc - Horn Lake

Customer Service With The Office Staff, Professionalism & Quality Of Work From The Install Crew Was Great, They Went Above & Beyond To Meet Our Expectations. They showed much respect for our home while in and out completing the work. My Husband & I Were Satisfied With The Price & We Were Able To Finance With No Money Down. We Like This Company & Would Hire Them Again. Awesome…

For warranty work they will rip you off.
Our heating unit upstairs would not come on. American Warranty sent us to Service Pros Inc. They came out quickly and determined that the heater needed to be replaced. The technician was very courteous and professional. So far so good. They ordered another unit and we called back a couple days later to schedule the install day. Everything was great until they explained that there would be "modifications" needed that were not covered with the warranty. I asked how much and was told $900. So, I asked for a breakdown of what those costs covered. This is what I was told - $200 for gas line modification, $150 for drain line modification, $250 for the vent pipe, and $300 for sheet metal. When they arrived, they demanded that they be paid in full before even unloading the unit. I wrote a check figured I could just stop payment on it if there were any concerns. Once they completed the work, I was surprised to see that the collection pan and drain lines were not even touched. There's a $150 hit for nothing. The vent pipe was all original as well with the exception of about a 2' riser and a reducer to fit into the existing vent. At least something was done but I can't see $250 worth of work or materials. The gas line was actually modified. The pipe at the valve was removed and a flex tube was put in its place to connect to the unit. $200 worth of work? I doubt it. Then there's the $300 of sheet metal. I can't see all they did with that, so I'll just give them that one. Basically they were paid by the warranty company then charged me for the complete installation, double dipping all along the way. Again, the technicians that came out were great but the business practices of the company are sketchy at best. So, if you need warranty work done, ask for a different company or you'll be paying extra.

Love this company!!! They were professional and let me know up front what my charges would be. I had an upstairs air unit go on the blink, fortunately it was under my home warranty. I had very little out of pocket expenses and job was done quickly. The technician was knowledgeable and friendly and I noticed a big change after the work was completed. I am sure if I have any other problems I will be calling them back to my place. I would give you a million stars if I could. Thank You Service Pro!!!

They fixed my Air conditioner on a Sunday afternoon, when i couldn't find anyone else. I have several properties across Mississippi and this is the only company i plan to call from now on. Thank you Service Pros.

The technician that came out and serviced my unit was friendly, courteous, and prompt. He took the time to explain to me what was going on and quickly resolved the issue. I would definitely refer Service Pros to my friends!

Tech came out and repaired my air in a timely manner. Very respectful and polite. Will most likely do business again with this company. Thanks again!!

We've been receiving Ac and plumbing services from this company for 2+ years now. We recommended them to all our family and friends, good company.

Service pros came to my house this morning concerning a hot water heater issue.... they were very professional and personal and I really thank them. I would recommend them to anyone.

These people are trying to rip me off...I was charged over $1500 for repairs which was compressor, 12lbs of refrigerant, new line dryer, and vacuum system...less than a month my unit went out after I was promised that the compressor had a good seven years left..called again yes they came out and told me that my compressor is bad "really" but you repaired it...received call from manager stating that they didnt repair the compressor the invoice don't show it...well my invoices does I will be giving Andy Wise a call, Facebook and all social media site...wish me luck!

I will definitely recommend them to any one in need of their service's, EXCELLENT JOB!!Thank you all so much..