Robbins Commercial HVAC, Inc.

My furnace went out just before a storm. I called around from a google search and landed with Robbins Commercial HVAC, Inc. One of the owners got on the phone since I was a bit panicked, was here in an hour to estimate and installed the next morning. Awesome company with genuine, caring people.

Joseph at Robbins Commercial HVAC, Inc.is one of the best people I've ever had to work with. He came out late in the evening, used a 30ft ladder to get on my roof, and came back with pictures of what was wrong with my unit. He offered to repair it the same night, but proposed I replace the unit instead. I have found the master!!

They were professional in every manner in our interaction with them and their work ethic. They replaced a Trane unit that performed for 3 years and we hope to get the same from our new system. Our salesman recommended what we needed for our house without over selling. Overall, excellent experience from start to finish. Hope to see the same crew for our annual checkup.

Mack was the salesman who gave us a quote on replacing a very old furnace. He arrived on time, was super pleasant, professional, and there was no pressure to buy. His presentation was thorough and he patiently repeated anything we didn't understand. We are very pleased with the service he provided.

I would recommend Robbins Commercial HVAC, Inc. and their techs John and Justin to anyone who needs heating and ac work done. They exceeded my expectation with the results. The whole process was very smooth and price was very reasonable.

Update: Blake did call my work number at 10 am; all 3 attempts made to get them my cell number was before this time.
5.0 stars? I was excited when I was able to get an appointment so quickly with this outfit after reading all the raving reviews. Big let down. This was the first hvac I called but after calling several l came to realize what phone number you give them is important. Others made certain to obtain the number to reach me. I made 3 attempts to ensure that they had the correct number the last of which I called in am and spoke to a woman. That is when I found out they use the number to schedule their jobs; not the only ones I’m sure but others made an effort to obtain best number. I spoke to this woman at 9 am was told tech already picked up the ticket/job and I should hear from them soon but my window was from 12-2. I assumed that they might get to me sooner; unlike so many others I am not attached to my phone but thought under the circumstances I best keep it on me well after window came and went I called them. First, the man points out it’s 2:02 pm like no big deal. Then tells me the technician is almost done with current job but when he calls he will be 30 minutes away and I should “invite” him out...? The call came about 30 minutes later and I couldn’t understand a word he was saying probably some hands-free device once rectified he tells me he could come later but doesn’t have some part so couldn’t fix but he hadn’t even seen it. 5 stars and not even a courtesy call? Now, very suspicious of the reviews for Robbins Commercial.

Joseph did a massive job locating the issue and clarifying the cause, and walked me through the cost of replacement. It was in the evening so very late in the day for him, yet he was polite and positive as he finished the work. He also gave me some cleaning clues that will help my system perform effectively. Very pleasantly done!!

I called at 11:30am stating the heater in my business wasn’t working. The guy I spoke with said they would be here within 2 hours and I would receive a call half an hour before they came. 4 hours went by and I called back to get an update, as I hadn’t gotten a phone call yet and no one had come. I was told they would “note my ticket for an eta”. I called again around 6:15, and was told the same thing. I pushed back saying I was promised someone by 1:30. I was told a supervisor would call me. I still haven’t heard back, and they are closed. And my store is freezing. Definitely don’t call these people if you want someone to come out.

I called to get a quote on just an inspection
She said they don't do that. 99 BUCKS to come out and inspection would be on top of that. I asked if someone could call.me during office hours to get a quote...she said they don't do that. What the heck???