A-1 Comfort Control Inc

I contacted Steve in April, 2022 when our city was mandating sprinkler backflow testing. I thought I'd be a good neighbor and coordinate the testing for all the homes in our neighborhood, I worked with Steve's team and we settled on a price and I was to provide him with a list of customers, their addresses and contact information and he would come out and do the testing, I provided them with a list of 60 names. He was delayed with their testing but ultimately came out and did it. Many customers were satisfied with this but for those that needed repairs, many did not ever get completed nor did my testing ever get done. It is now June, 2023 over a year since I originally contacted Steve to complete my testing and I have called his office no less than 30 times in that timeframe. I don't take poor reviews lightly and wanted to give him the benefit of the doubt. We still have some upset neighbors whose testing was never submitted and we continue to get notices from the city, even though they paid for the services. All this to tell you to find another company for your backflow testing needs.

I have nothing but good things to say about A1 HEATING AND COOLing , Steve , Jack , and Ed were very professional , they also instilled my Water Heater

I called A-1 Comfort to check my sprinkler system for backflow testing. The first time, I was given an appointment, and Steve showed up as scheduled during the afternoon on the day of the appointment. In five minutes, Steve told me that one of the valves on the sprinkler system will need to be fixed and he will call me to set up a time to come out and fix it. Everything is fine up until this point, but then three weeks go by and Steve never calls me back. It has been more than a month now and I have had no communication from Steve or his office. I reached out to his office three times but every time I was told that Steve would call me to set up an appointment and he never did. Steve took all the forms with him, so now I have to get the forms from the city again. This guy and his company is so unprofessional and unresponsive and its extremely annoying. Looking at the other reviews, I wouldn't be surprised if he shows up at my doorstep to get money for the five minutes he spent at my house. Beware and stay away from this company and save yourself some peace and time.

My boiler went out in the basement. They came by twice trying to figure out the problem. Saying they had to get parts and figure out what was wrong. Haven't been back since. I have called repeatedly and nobody gets back to me or follows up. They left my boiler disassembled looking like a mess for weeks. In the process now of trying to find someone else to fix it.

I CHOOSE NO STARS BUT THATS NOT AN OPTION. I would NEVER recommend them. Steve was the technician who randomly showed up at my house just because he was in the area. He got smart with me, raised his voice with attitude with my small children nearby and did unauthorized work without discussing with me which left me with a large bill. He is VERY UNPROFESSIONAL AND CAUSED ME TO BE LATE TO MY CHILD'S APPOINTMENT due to his negligence of knowing how to conduct proper business. CHOOSE SOMEONE ELSE!!!

Attitude towards customer was poor at best. Seemed very frustrated w me when part for Backflow testing was on backwards and I didn’t want to pay $100 for him to fix it but instead wanted person who put it in backwards to fix it. He was there all but 5 min and charged me full Svc call. Next time he came out attitude was worse close to being rude. I was on conf call so my 16 yr old son stayed w him. Guy said he explained how to turn sprinkler system back on to my son but reality was that my son had no idea what he was talking about and instead of asking me if I wanted my system turned back on, he left and when I called and asked them to come turn it back on, he refused saying he showed my son. So now I hav to hire someone to come out and do it because what he described to me on phone and what I saw in front of me was two different things and I don’t want to turn on wrong thing and break it. Never ever will I call this company again. I’ve never been treated so poorly by anyone servicing something in my house. If attitude had been better than everything else would hav become non issue

Thankful for A1 comfort control this evening! Jack the repairman came out after hours and quickly repaired my furnace. He was knowledgeable and answered all of my questions. I appreciate his hard work and would gladly recommend them to everyone. Thank you Jack!

Jack is a true expert at his craft. All of the workers and staff is friendly and knows what they are doing and truly care about their customers. I recommend them to anyone that needs Plumbing or A.C/Furnace Service.

A-1... They have the right name.
Called for sump pump replacement and garbage disposial not working.
Jack Shapiro the President of the company came over the same day.
He replaced the sump pump,took the garbage disposial apart found a dime
logged it it ,put it back together and fixed 4 slow running fausets .
did all the work in less than 2hrs ... all for about what I would have spent on a
sump pump myself.I would not hesitate to recommend them to anyone.
I would rate them 5 star +++
Ray N. Farmington Hills

Stopped in to purchase an air conditioner capacitor. Had looked online first and prices were around $16-$25 The lady found one and told me it was $68. I was surprised and explained they were much cheaper online. She said that was their price. I didn't buy it, but went down the road and purchased one for $9.01 with tax. Seriously. If they can sell it that cheap they probably get it for like $2.5-$3. So a $59 difference. Very disappointed in A-1 for that kind of markup.