Baker-Elman Plumbing Co

I decided to switch from oil to gas in a multiunit building. Baker~Elman was awarded the job. Baker~Elman coordinated all parties, permitting with the town's plumbing inspector and the inspection, electrician, disposal company, and assisted me with the gas company. Basically, all I needed to do is unlock and open the doors.
The new furnace fired up nicely.
The old furnace which was made of cast iron was disassembled, and taken away without a trace. Hot water heater was also replaced, all within the timeframe quoted.
I very much recommend that you consider Baker-Elman for your oil to gas conversion.

Dave was terrific/ made a point to show us the main water shutoff for any future issues and made the repair to our washer valve quickly. Thanks again-

Very pleased with the professionalism throughout. I would highly recommend this company and fully intend to contact them about other projects.

The repair guys came on time and replaced the thermistors quickly. They also explained what they did and made suggestions on regular filter cleaning

Steve replaced a 40 gallon hot water tank in my house within a day at a fair price. He works very clean and organized. When he says he’ll be at your house, he’s there, you don’t have to chase him. It’s refreshing to know that there are professionals still out there that are “ old school”. I highly recommend Elena Plumbing.

The plumbers arrived at our home & worked for several hours without masks. This is a basic safety protocol and violates the spirit of the citywide Netwon Mask Mandate. Work seemed fine, showing up & working unmasked was irresponsible. Any future customers shoud be aware of this aspect.

I called several plumbers to take care of an exhaust back draft from one of my older boilers. MassSave would not insulate my property until it was fixed and certified as having low carbon monoxide emissions. That means that the service person needed to have a meter to measure the emissions. Turns out that very few plumbers have the meter.

After calling several plumbers, I called Baker-Elman and they knew exactly what was needed and their technician had the proper meter. Turns out that my 25 year old gas boiler had never been fully cleaned and their technician (Frank) could do it. They quoted me a price that I thought was a bit high, but I had no other option.

Frank and a helper showed up as scheduled and took the boiler case off, showed me the soot built up inside proceeded to do a THOROUGH cleaning of the inside of the boiler as well as the flue pipe. After they were done, the 600ppm emission reading (6x higher than the practical maximum) came down to ZERO! Very impressive.

Better yet, they charged me for the hourly rate quoted only for the time that they put in and the cost was only about 1/2 of the original quote. Great service, friendly & honest folks and Frank very competent. A bit expensive, but they carry a truck full of expensive parts and have to pay for insurance and all the other overhead that real businesses have to pay. For $300, they probably saved me the cost of a boiler and extended the life a few more years, too. Not a bad deal.

Bottom line... I don't write lots of reviews, but after having problems with most small time plumbers over the years and numerous call backs with even one of the top big name companies that you might recognize from a local educational TV show that does home renovations, Baker-Elman impressed me as real trustworthy pros.

The heat went off at 11:00 PM, on a Saturday night, in a tenant's apartment. My plumber was out of town for the weekend. My plumber recommended Baker-Elman Plumbing. Within one hour, a plumber arrived, and replaced the broken part on the boiler. He waited to confirm that the heat was working again. Outstanding job!

Worst experience ever, got ripped off while had a frozen pipe scenario. The company that was actually maintaining my home for several years and supposed to be familiar with my plumbing system failed to figure out where the freeze was, and charged me dearly for some extra 4 hours worth of trying different tricks to restore the water system. And actually the same problem happen in my house two years back before I was the owner. Mostly disappointed with the service!!!

If I could, I would give this company ZERO star.
They came to my condo unit just to tell me that they cannot do the work.
A day later, I receive an invoice for $160 for showing up and doing nothing.
Somehow, one company that I also called stated upfront that they would charge me for the visit, which I declined.
And another company that came out and inspected was able and capable to do the work.
Baker-Elman Plumbing, stop hiring incapable or lazy plumbers who cannot or will not do their work and let them tell you the repair was beyond their skills and training.
BTW, thank you for filing small claims and see you at the court.