Lavoie Heating Service, LLC

I bought a house recently that did not have air conditioning. I didn't want to have to keep hauling window air conditioners in and out of the windows every year, so I decided I was going to bite the bullet and have air conditioning installed. My parents used Lavoie Heating Services, Inc. 10 years ago to install theirs and they had a great experience, so they suggested I give the company a call. So...I did, and this was my experience:

I spoke with Dan Lavoie and we had a great conversation relative to what I had in mind (mini-split vs. full install). He made an appointment to come out and measure. He then put together two proposals and explained the benefits of each and asked if I had questions. There was no 'high pressure' to do business with him, or to choose one plan over another. He just simply provided the facts and answered my questions.

Fast forward - I decided to go with full central air (no mini-splits). We signed the contract and he started shortly thereafter. What I loved about this experience was that Dan was open and honest about everything every step of the way. He told me what he was going to do, how he was going to do it, and was always available for questions. There were times he needed to change the plan based on my basement ceiling structure so he always showed me the 'what and why' behind the necessary changes.

He called when he said he would call, he showed up when he said he would be there, and he worked hard the entire time he was here (even wearing a mask the whole time). He had a strong attention to detail and aesthetics, and always left his work area cleaner than he found it. His team members were kind, friendly and respectful as well.

Would I recommend Lavoie Heating Services, Inc. to anyone looking for an A/C install? 100% yes! They did such a great job I might use them for a new furnace boiler and hot water heater replacement/installation.

Dan Lavoie (Lavoie Heating Service) installed a complete combination propane and heat pump forced hydro air and hot water heating system in our house, replacing our broken forced hot air oil burner. He converted our house to super-efficient propane, replaced all the duct work (which was clearly causing issues), combined our hot water into the heating system, and added an outdoor heat pump so we don't always have to use fossil fuels. As a huge bonus he was also able to locate heating equipment out of the way, as before it consumed large usable spaces in the basement.

All the project phases were professionally handled: he hired a separate contractor to safely remove the old oil tank from inside the basement; the old burner and ductwork were hauled away by a metal-scrapper for recycling; he did the planning of the placement of all the moving parts with us and seriously listened to our concerns; and the quality of the installation is top notch. There is a lot of complex piping associated with the compact propane burner, the heat pump, the hot water heater, and the air handler with whole-house humidification.

It has been 6 months since completion and we couldn't be more pleased with the installation. It's clear that Dan's professional guidance from the beginning of what made sense really paid off. The house is more comfortable, we have more space in the basement for projects, fossil fuel consumption has gone way down, and we very often use the heat pump for heating the house in the shoulder seasons when the outside temperature is ~40F.

During installation there were minor delays, however this was caused by extenuating circumstances - it was clear Dan knew it, and he was always up front with us about the project progress. Dan also went through the costly process (on his dime) to become certified for doing MassSave/HEAT Loan projects (a huge bonus for us, since we used a HEAT Loan for our project).

We had an emergency and Dan was there for us! The next day we had another emergency not related to the first. Dan sent Cody and the second problem was fixed. We highly recommend Lavoie Heating Service. We will be using them for our home heating needs! Thanks Dan!!

Always five star service. They are trustworthy honest and reliable.

Very professional