Air Supreme Heating and Air Conditioning

Only wanted to sell me a new furnace. He let the Freon leak out. Said I needed a new furnace or compressor. Called another company and they replaced Freon and changed the air filter. Air conditioner is working great now.

Very dependable and professional. Great service and I purchased a membership package to service my unit. Truly a great company and I will certainly recommend AS to anyone needing heating and air service!!

Cathy Queen

Terry has installed two furnaces at my business (first one was ruined when basement flooded), a new AC unit, and HVAC replacement at my home. Always professional and timely.

My heat went out and within 3 hours of calling had a tech out. As he was working on my unit he was telling me what all he was doing and had my unit up and running in about an hour. Would highly recommend very good service.

My original review was 5 stars but YOU NEED TO READ THIS; ALL OF IT. We were so excited to upgrade our limping HVAC that had seen it's last days. Air Supreme was thorough with their assessment of what we needed and suggested 3 systems that would work. We decided to go with the top of the line $9700 Amana 18 SEER communicating split system. They honestly worked with us to get it installed as soon as possible and supplied us with portable AC units until ours was delivered which was 2 weeks. We then had to have a French drain installed b/c of standing water.

When they finally got it installed on June 24 we were so excited. We went on vacation a week after install and called our son to lower the temp early on our way home which was 12 days later. Got home to see the thermostat set @ 71 with the actual temp of our home @ 76 and that was 6 hours after the set temp was lowered. Called their office the next morning and the day after that a tech was @ our home to fix the problem, which he did. It turns out that when they initially programmed the thermostat it was programmed for a dual stage as opposed to a variable system and b/c of that error the system never would kick into "high gear." Anyway, after the tech had called Goodman and been put through to a Tier 2 technician who talked him through deleting and reprogramming the thermostat it worked FOR 2 DAYS.

On the morning of day 3 there was an error on the thermostat which I called Air Supreme about. Once again the same tech came out and reached out to Goodman to finally diagnose the problem which was the TXV (valve that opens and allows circulation of freon). It took a week to get that in and after it was installed, it still didn't work. Well, I called ready to demand a new heat pump b/c that was where the error was and the office personnel explained a new unit was on order. So, another week goes by before the heat pump gets replaced - AND, yep you guessed it. System still does not work. I had called Amana early on with the TXV issue and they told me that if the installers couldn't diagnose the problem the installers needed to call the regional Amana technician to actually come and verify that the system is installed properly. My question is why hasn't that happened yet.

The technicians have worked tirelessly for days and I am not upset with them but I feel like we paid nearly $10,000 for a system that they do not know how to install. They have spent about 4 full days flipping through the manuals that came with the system and still can't figure it out. I am so far beyond upset it isn't funny. Our HVAC system has been installed for 7 1/2 weeks and has worked like it is supposed to for 2 days. I have a $10,000 yard ornament! This sucks!

So now their technician who knows about communicating systems had diagnosed the current problem on August 16 as a Bad EEV in the air handler & says they hope to have the replacement for it in their hands tomorrow, which would be August 17. UPDATE: August 19 & the new EEV isn't in the air handler. I haven't gotten a call saying we're sorry but they didn't have at the local supply house or anything or we're sorry but we had to order it & it will be here on Thursday & we will have it done on Friday. I feel like I'm caught on a neverending nightmare.

There isn't a more dedicated crew than that of Air Supreme. They are all highly trained and certified. They refuse to quit unless the problem has been fixed. Work is on point!

Great service, our technician arrived within the scheduled window and service was done quickly.

Terry is a very caring person and will do his best to help someone. Very professional and dedicated staff. Will make sure the job gets done.

Simply the best!! Terry made sure I had air before he comes to put in a new unit!! Went way above and beyond to take care of my family!!

Friendly and punctual. Up front with cost, we joined their Service Club which practically paid for itself. Highly recommend!!!!