Hanna Heating & Air Conditioning

Just had an excellent experience with this company. Called them at 8:15 to fix my furnace. Glen arrived by 9:15, diagnosed the problem, fixed it, and was out of there by 9:45, allowing me to salvage my work day. Along the way, he explained exactly what I was looking at as I watched him, explained the problem and the fix for it, answered all my stupid questions and still asked me three other times if I had questions. He gave me helpful advice about future maintainance and did it all with a pleasant and professional attitude. The price was a bit higher than I expected, but it was NOT unreasonable or outrageous. Would definitely use them again in the future.

I called at 2:30am on Valentines day of 2021. Had the call taker say she would have tech call as I was without heat with temperatures in the -12. No call, no help, I even was willing to tell him what was wrong as it would need a new inducer motor. Could of helped get him done and already know what was wrong. Poor response, but I do understand if there where numerous calls but seriously nothing ever came of it. No call and no service.

Adam S just left my house after working on my ancient Chrysler airtemp furnace and getting my AC back up and running. Adam was knowledgeable, on time, expedient, and a really nice guy. This is my first time using Hanna and I will definitely be using them again.

The men that came out to my house were wonderful! They did a complete install and did it in a timely manner. They were on time and finished early. Our new unit is amazing!

Mike F. Was very professional and friendly. He explained the problem with the AC. Once the part was obtained Mike installed the part, cleaned and tested the unit.. Excellent service specialist, quality service call.

Hanna install an A/C and new furnace. Mike and James did an excellent job. I am a Maintenance Supervisor for a company and seen other HVAC companies and their installation was top notch.

Need a repair today? With more than 70 trucks in the field, you can be sure no other local heating and air company can deliver faster professional service. This is what their website states.

I called as my furnace is not working at all and it is very cold in my home. Their reply on a Friday at 1pm was "we can be out there Monday morning is that ok?" Ummmm NO it's not ok. Would it be ok for your family to go without heat for 4 days? So therefore, their very own statement on their very own website is in fact false. They cannot provide same day service. Do your self a favor and don't waste your time here.

Re-edit: As somehow the comments were for a restaurant and ended up under here.

We have used Hannah for quite a few years. They have installed several air conditioners and done a great job.
They have repaired our air conditioners also

called after hours on a weekend night was told it was expensive to come out at the time, was told we would be called first thing Mon, they called to tell us they were sending someone, no rates discussed on either call, (outside the weekend rates). The service man came Monday around 3. I asked what it was going to run so I could call in for approval (in front of him) He quoted me the job with out the $95 service call. I got approval repeated this amount 3 times each time he confirmed it, and then he brought me a bill for $95 more. said I should have know that charge was going to be on top of his quote its not his resp to tell the customer that, it is the girls in the office. I called the office to discuss this and the fact that the equipment was not installed properly, according to the report on the ticket. It was installed by them in the first place and she told me that they don't make mistakes. furthermore that she could not resolve this with me. she had to get off the line and call someone so the tech had to talk to someone then I could talk to him. This Man was a monster and told me that he "would have the tech go back into my house and rip out the unit and you can find someone else to take care of you" WHAT!!! is that even legal?? I think not. So they do not stand behind their work even after it is determined that it was installed incorrectly. And no customer service etiquette what so ever when conflict arises. My advice to you .....find someone else to help you out unless you want stuff Ripped Out of your house and or tons of verbal abuse when you have inquiry over your service. No offense to the tech poor guy was caught in the middle and you could see he did not want to say anything to make the guy above him mad. Must be rough to work in that kind of environment.

Dustin was the tech who came out today. He did a phenomenal job working with me and working around us having a new baby. Very professional and I truly felt taken care of!