Cook's Heating & Cooling

I'm still in the process of experiencing their service.. So far it's been good. I was really impressed with Dan the service man. He is honest and will shoot you straight, no BS.
I will update my posst when service is complete.

We contacted Cooks because we were told by a different HVAC company that we needed a return installed and duct work repaired in our crawl space. The space where the return was going to be was covered up by the previous home owner and we were advised by the other company that nothing was connected. The tech showed up on time, was friendly, and professional. He also found that we DO have a return hooked up already and that the other company was lying to us. He also took the time to crawl in our crawl space and found our duct work isn’t damaged. Basically they didn’t charge for doing all of this, so I wanted to make sure they at least got a great review. I also appreciate the tech’s patience, due to us having a newborn I was very groggy and had trouble communicating. We will for sure call them again if we ever have any problems.

I have known Gerry for 30+ years. I have always used him for all my HVAC needs, always great pricing, and the workmanship is second to none. He just installed these three beauties, top of the line Trane systems. If you are looking for a World Champion HVAC company to work with, look no further, hurry and call Gerry.

In general they seem like nice people. Prices are comparable. I think the technicians they have are hit or miss though. One time they are super nice and knowledgeable and the next time you get a guy who can't tie his own shows. They refused to work with a home warranty company which forced me into working with another company. After I already paid cooks 400 bucks to diagnose the system. (Which took two separate techs two days to properly diagnose)

These guys were amazing. Another HVAC company told me I would have to replace my heater and ac and then gave me an estimate that was insane. Cooks came out, worked on the heater, it worked for a few weeks and then started doing the same thing. They came back out 3 more times . 2 of those just to check on it and insure it was still working. They were very reasonable and took great care of me. They saved me thousands that I didn't have to spend. Very honest and reliable.

The price couldn't be beat (had several estimates) on new heater and ac unit. The technicians were great! Super friendly and knowledgeable. Overall great office staff, sales, and techs. Highly recommend!

I own a small gas fireplace service company in the Wichita area, a coworkers Air conditioner broke down and asked if I could try to fix it. Well it was broke beyond my tools and repair skill set. Cook came out and got it running on a Friday night. The service was quick, honest and fair on the billing. The tech was polite professional and even taught me a few new tricks. This is an honest company you can trust. From Thee Fireplace Guys.

Heater was working fine yesterday morning. Cooks came out for a yearly maintenance inspection in the afternoon, tech was awesome and feel like I was treated well. An equipment problem came up and scheduled the sales guy to come give a quote today. Problem is the heater didn't work after the tech left, called back today and they sent another tech. They charged their flat rate of $95 to fix the issue which wasn't happening before the tech yesterday. 2nd tech was here while the sales guy is working up an equipment quote. I think it's fair to say you just lost a $7,000 sale over a sketchy $95 charge.

I own rentals and after reading the reviews for this company, I decided to try them out. The technician was 30 minutes late, he didn't park where I specifically told the receptionist on the phone. (He was suppose to park in the alley driveway, it's a duplex with separate drives). He was talking on the phone using speaker phone, he did let the woman go when I approached him, but he never even introduced himself, very unprofessional attitude. During the visit he was receiving phone calls and he would answer them, on speaker phone, letting them know he'll call them back in a bit. He never checked for any gas leaks like I ask, nor did much of anything. He said there's a minimum of one hour charge plus $20.00. So, I spent $115.00 for somebody to be late, dodge phone calls, and not even do what I asked. I will not use them again and I will not recommend them to anybody.

I used to wire new houses in Wichita and the surrounding area. Which means I worked around many HVAC companies over the years that I did that line of work. Cooks has always been one of my top three companies that I suggest or would use to do any work for me or anyone I know. The installation guys work their buts off and they do their best to make everything right.